Connect with us

Features

Vodafone: ‘Ripping off’ faithful customers?

Published

on

Vodafone logo

Per the views expressed by some mobile voice subscribers in Ghana, there is no doubt that Vodafone is currently the telecom company of choice in the country.

Vodafone-Ghana is said to have had about 9.7 million mobile voice subscribers as of January 2021.

Vodafone-Ghana prides itself as the only total communications solutions provider in the country; especially in the areas of mobile, fixed lines, internet, voice and data.

Some telecom industry experts in Ghana also ‘vouch’ that Vodafone-Ghana provides the kind of innovative and responsive service for which the Vodafone Group is recognised worldwide.

But for some time now, some Vodafone mobile voice subscribers claim that the company is ripping them off their sweat.

Advertisement

The reason? For instance, a Vodafone voice subscriber in Cape Coast says; “Vodafone will send SMS to a customer on low-credit indicating: ‘Your balance is low! Get SOS credit of GH¢5 and pay back in your next recharge. Reply “A” to this SMS or dial *505# for more options.’

“If a customer replies ‘A’ to the SMS; Vodafone quickly and excellently responds per another SMS indicating that: ‘GH¢5 has been added to your account and will be deducted from your next recharge or bundle activation. GH¢0.50 has been charged as service fee. Dial *505# anytime for more SOS credit.’

“Then without any hindrance, the customer can activate his or her phone to use for mobile services.”

According to the Cape Coast Vodafone subscriber, some Vodafone customers, including himself, who recharge their accounts with Vodafone RECHARGE CARDS are sometimes ‘ripped off’ when they receive SMS from Vodafone , prompting them that the ‘balance is low.’

Advertisement

For instance, he said, if some customers (including himself) sometimes recharged their low-accounts with GH¢5 Vodafone RECHARGE CARDS, they would receive SMS from Vodafone saying:”Your main balance is GH¢5 valid until so-so-and-so-date.”

The Cape Coast subscriber claims that when some customers (including himself), sometimes attempt to make calls after the confirmation of a successful recharge, “a voice message is received still telling the customer that: ‘Your balance is low. Get SOS credit of GH¢5 and pay back on your next recharge. GH¢0.50 will be charged as service fee. Dial *505# anytime for more SOS credit.’ “

Some of the Accra ‘victims’ said:”When you call the Vodafone help-line to complain, a voice on the line tells you to go to the nearest Vodafone Office for them to address the issue.”

Nii Doodoo, a resident of Weija (Accra) asks:”After Vodafone has inconvenienced you and frustrated your recharge, do you have to waste time again and hire a taxi to a Vodafone Office because of the GH¢5 they have ripped you off?

Advertisement

“Why is it that Vodafone is unable to restore the GH¢5 they have instantly ‘stolen’ from you when you call and complain to them on their help-line?

“After all, the evidence of having ‘stolen’ the GH¢5 is recorded in their system, as per the value of the RECHARGE CARD you loaded but ‘refused’ to reflect on your phone?”

A Takoradi-based Vodafone subscriber who also claims to be a ‘rip-off ‘  victim says, “Vodafone has a huge customer-base  so if on daily basis about one thousand (1,000) of its customers are ripped off and you multiply it by GH¢5 ; the total per day is equal to GH¢5,000.

“And if it is for 30 days; GH¢5 X 30 days = GH¢150, 000. And if it continues for six months; it will be GH¢150,000 X 6 and that will be GH¢900,000.

Advertisement

“And for 12 months, it will be GH¢150,000 X 12, which will total GH¢1,800,000.  And where will such money be going at the expense of the customer?”

Comparing the Automatic Teller Machines (ATMs) of the banks with the Vodafone system; a ‘victim’ said:”When you insert an ATM card into the machine in an attempt to withdraw a stated amount of money and the money does not come out of the machine but the machine gives you a receipt, deducting the amount from your account; the machine later corrects itself by crediting your account with the deducted amount that never came out from the ATM.”

The victim said, Vodafone can learn from the banks’ ATMs and develop a software that can credit the accounts of Vodafone customers whose RECHARGED CARDS  are ‘swallowed’ for free by the Vodafone system, without crediting their accounts with the value of the ‘swallowed’ recharged cards.

Since Vodafone is credited for ‘providing the kind of innovative and responsive service’ to its customers, it is the expectation of this column that the company will swiftly investigate the issues under reference and address them as quickly as possible.

Advertisement

Contact email/ WhatsApp of the author:

asmahfrankg@gmail.com (0505556179)

By G. Frank Asmah

Advertisement
Continue Reading
Advertisement

Features

This sanitation issue!

Published

on

Some things do not change in this country.  The rains shall fall in May, and June and even July.  That is out of our control.  It is an act of God and he decides how often and the intensity.  Who are we to question God? 

However, there is something man-made that is gradually becoming something that is also not changing and it is worrying.  A week ago the President initiated a national clean up campaign to address the issue of sanitation in the country, especially in Accra. 

Citizens enthusiastically got involved and engaged in cleaning their environment and other places but afterwards, the issue that is becoming a permanent feature resisting change, reared its ugly head again. 

The rubbish and the silt that were dug out of the drains, were heaped on the shoulders of the drains and left there.  Any little rain will render the whole effort futile because the rubbish and silt will be washed right back into the drains. 

Advertisement

This is what is not changing in the country and the various assemblies must ensure that this issue is dealt with and must become a thing of the past.

There is the need to engage the citizenry across board, in connection with mindset change, as far as sanitation is concerned.  At this juncture, I must acknowledge the thoughtful initiative of the current crop of Abenfo (i.e. students both present and past) of SUTESCO of Suhum, with support of the school administration for decorating the area under the overpass on the Accra Kumasi highway, near the school, with fascinating paintings.  This is an example worthy of emulation and makes me proud as one of the Abenfo. 

An example not worthy of emulation is an eyesore currently existing behind a cemetery along the Atta Mills link as you branch left, off the main Accra-Cape Coast road at Old barrier and head towards the beach through Aplaku, Bortianor, Oshiyie, Korobite through to Tuba and beyond. 

The drain along the walls of the cemetery also lying astride the road, is choked with silt and rubbish.  This has created a problem near the end of the cemetery wall just before you enter Bortianor. 

Advertisement

Water has accumulated at that point, creating potholes and also gradually creating a channel across the road, creating a nightmare for motorists using that route.  This route is the main link between parts of Kasoa and the Accra – Cape Coast road and whenever it rains and the Atala stretch of the road is blocked, that is the route most motorists from Kasoa uses.

It is also the route used by tourists going to the beaches along the sea of the towns stretching from Bortianor to Kokrobite and so it does not speak well of us, as a nation at all.

A few days ago, I had to pass through Tema Station, the place where a major clean up exercise was conducted just fews days ago and it was very shocking to see the level of wanton littering that had taken place. 

One begins to wonder if this whole exercise initiated by the President was worth it.  People just do not care and are not willing to change their attitude towards sanitation. 

Advertisement

We cannot continue like this and to win this battle against insanitary conditions in our environment, the NCCE must be resourced to embark on a serious educational drive.  The MMDCEs must also be held accountable for sanitation lapses in their administrative areas, by making sanitation part of their KPIs among other innovative policies.  This is one of the surest ways to overcome this sanitation challenge confronting us. God bless.

By Laud Kissi-Mensah

Continue Reading

Features

Disqualified — Part 1

Published

on

THE discussion lasted only ten minutes. Mr Philip Sampson, Eunice’s father, had asked to see him, and he was led to the sitting room for the first time. Mr Sampson indicated that he should sit down.

‘Yes, Kakraba. I know that you have been, er, friends with Eunice for some months now, and naturally, as her father, I thought it would be important to meet you, and to reach an understanding with you on, er, some basic issues. So, I hear you are a graduate in building technology. Now, tell me about what you do’.

‘Okay. I worked with the Electricity Company for two years after National Service. During that time I interacted with some lawyers and land surveyors on our project sites, so I suggested to some of them that we take some dilapidated buildings in some parts of Accra, rehabilitate them and find new owners. Soon after starting that I got a job as Project Manager with a group of development agencies who are executing projects in the Northern Region, so I have been balancing the two positions’.

‘I see. That sounds like a bold step. So is it going well, financially?’

Advertisement

‘Well, sir, I absolutely enjoy what I’m doing now. Financially, I would only say that I am a work in progress. A lot of what I’m doing now involves some risk taking, as it involves trust issues with land and property owners.

I am partnering with prominent lawyers and land surveyors, so I am not taking any serious risks. So currently I am doing okay financially, but it will take me some time before I reach the level where I can say I am comfortable financially.’

‘Okay. Now tell me about your parents’.

‘My father was an Agricultural Extension Officer, so we spent some time at several locations with him. He is now enjoying his retirement. And my mother is a retired nurse. I have three elder sisters, all married’.

Advertisement

‘So you live with your parents?’

‘Yes and no. My dad built his home on one acre at Pokuase, so he gave me one plot, and I have done a three-bedroom house, where I live’.

‘Okay, fine. Thanks for the answers. You see, in addition to my position socially, I spent many years in the diplomatic service, so I’m sure you will understand that I need to ensure that my kids, especially my daughters, maintain suitable relationships. For now I think it is fine that you and Eunice are friends. I’m sure you understand what I mean’.

‘Yes sir. I understand perfectly well.’

Advertisement

‘Great, okay, that would be all.’

Kakraba stood up, bowed and said thank you to Mr Sampson, and walked to the garden where his girlfriend Eunice, her mother Mrs Elaine Sampson and her two elder sisters, Yvonne and Emma, were seated, busily discussing some dresses being offered for sale online.

‘So,’ Mrs Elaine asked him, ‘you and Daddy had a good discussion?’

‘Yes, Ma. We certainly did. I really appreciate Dad for the discussion. It was really good.’

Advertisement

‘Great. Although he has met you here on quite a number of occasions, I think it is good that you have met for a chat.’

‘Yes indeed, Ma, and I really appreciate it. So Eunice, I will be on my way. I will call.’

Eunice led him to his car, and after driving off he exhaled and shook his head. Although he had long concluded that Eunice’s family were so snobbish that a future relationship with her would be problematic, this discussion, or was it interrogation, had virtually cancelled any likelihood.

Mr Sampson just told him, in no uncertain terms, that the Sampson family was so prominent and socially connected that a union between his daughter and him was undesirable.

Advertisement

He had a good relationship with Eunice. They shared some beautiful moments together, and often went out to entertainment joints, often with her three friends Marian, Patricia and Amanda. But Kakraba was often uncomfortable with their preferences.

Eunice regularly spoke about her family’s experiences during her father’s postings in Europe and Asia, and her three friends were always discussing the latest fashion trends, always noting the importance of placing themselves among the best-dressed ladies in town.

Eunice, her mother and siblings had indicated in several ways that he did not quite fit into their social standing. They had only said a mild ‘thank you’ when he brought them a goat or sheep and a generous amount of foodstuffs from the north every month.

But Kakraba did not really take it to heart, because they were quite inexpensive up north. Moreover, he always went to the food market and arranged with the truck drivers for a big package which was picked up by his buddy Paa John and delivered to his family and a few others, including the Sampsons.

Advertisement

By Ekow de Heer

Continue Reading
Advertisement

Trending