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Vodafone: ‘Ripping off’ faithful customers?

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Per the views expressed by some mobile voice subscribers in Ghana, there is no doubt that Vodafone is currently the telecom company of choice in the country.

Vodafone-Ghana is said to have had about 9.7 million mobile voice subscribers as of January 2021.

Vodafone-Ghana prides itself as the only total communications solutions provider in the country; especially in the areas of mobile, fixed lines, internet, voice and data.

Some telecom industry experts in Ghana also ‘vouch’ that Vodafone-Ghana provides the kind of innovative and responsive service for which the Vodafone Group is recognised worldwide.

But for some time now, some Vodafone mobile voice subscribers claim that the company is ripping them off their sweat.

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The reason? For instance, a Vodafone voice subscriber in Cape Coast says; “Vodafone will send SMS to a customer on low-credit indicating: ‘Your balance is low! Get SOS credit of GH¢5 and pay back in your next recharge. Reply “A” to this SMS or dial *505# for more options.’

“If a customer replies ‘A’ to the SMS; Vodafone quickly and excellently responds per another SMS indicating that: ‘GH¢5 has been added to your account and will be deducted from your next recharge or bundle activation. GH¢0.50 has been charged as service fee. Dial *505# anytime for more SOS credit.’

“Then without any hindrance, the customer can activate his or her phone to use for mobile services.”

According to the Cape Coast Vodafone subscriber, some Vodafone customers, including himself, who recharge their accounts with Vodafone RECHARGE CARDS are sometimes ‘ripped off’ when they receive SMS from Vodafone , prompting them that the ‘balance is low.’

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For instance, he said, if some customers (including himself) sometimes recharged their low-accounts with GH¢5 Vodafone RECHARGE CARDS, they would receive SMS from Vodafone saying:”Your main balance is GH¢5 valid until so-so-and-so-date.”

The Cape Coast subscriber claims that when some customers (including himself), sometimes attempt to make calls after the confirmation of a successful recharge, “a voice message is received still telling the customer that: ‘Your balance is low. Get SOS credit of GH¢5 and pay back on your next recharge. GH¢0.50 will be charged as service fee. Dial *505# anytime for more SOS credit.’ “

Some of the Accra ‘victims’ said:”When you call the Vodafone help-line to complain, a voice on the line tells you to go to the nearest Vodafone Office for them to address the issue.”

Nii Doodoo, a resident of Weija (Accra) asks:”After Vodafone has inconvenienced you and frustrated your recharge, do you have to waste time again and hire a taxi to a Vodafone Office because of the GH¢5 they have ripped you off?

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“Why is it that Vodafone is unable to restore the GH¢5 they have instantly ‘stolen’ from you when you call and complain to them on their help-line?

“After all, the evidence of having ‘stolen’ the GH¢5 is recorded in their system, as per the value of the RECHARGE CARD you loaded but ‘refused’ to reflect on your phone?”

A Takoradi-based Vodafone subscriber who also claims to be a ‘rip-off ‘  victim says, “Vodafone has a huge customer-base  so if on daily basis about one thousand (1,000) of its customers are ripped off and you multiply it by GH¢5 ; the total per day is equal to GH¢5,000.

“And if it is for 30 days; GH¢5 X 30 days = GH¢150, 000. And if it continues for six months; it will be GH¢150,000 X 6 and that will be GH¢900,000.

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“And for 12 months, it will be GH¢150,000 X 12, which will total GH¢1,800,000.  And where will such money be going at the expense of the customer?”

Comparing the Automatic Teller Machines (ATMs) of the banks with the Vodafone system; a ‘victim’ said:”When you insert an ATM card into the machine in an attempt to withdraw a stated amount of money and the money does not come out of the machine but the machine gives you a receipt, deducting the amount from your account; the machine later corrects itself by crediting your account with the deducted amount that never came out from the ATM.”

The victim said, Vodafone can learn from the banks’ ATMs and develop a software that can credit the accounts of Vodafone customers whose RECHARGED CARDS  are ‘swallowed’ for free by the Vodafone system, without crediting their accounts with the value of the ‘swallowed’ recharged cards.

Since Vodafone is credited for ‘providing the kind of innovative and responsive service’ to its customers, it is the expectation of this column that the company will swiftly investigate the issues under reference and address them as quickly as possible.

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Contact email/ WhatsApp of the author:

asmahfrankg@gmail.com (0505556179)

By G. Frank Asmah

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The eye is indeed the lamp of the body

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There is a scripture that is found in Matthew 6:22 which says that the lamp of the body is the eye and therefore the eye must see well to enable the body to get to its destination.  

What most people do not know is that behind the scenes, there is a strong interaction between the eyes and the brain before a picture becomes clear.  The state of mind therefore is crucial to the eye seeing clearly to enable the body to process accurately the information the eyes are feeding it for proper identification of what the eyes see. 

This is similar to how a person behaves i.e. what informs the decisions that forms in the mind that results in the actions that a person performs.  The actions of a person does not therefore just happen but is as a result of things that went on in the mind, which in most cases resulted from information passed on to it by the eyes either consciously or unconsciously.

There are so many issues that affect our society which makes one wonder, whether the people who displayed such acts were created by someone or something other than God. 

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How can a person see a beach created by God with beautiful beaches and fresh air blowing all around, decides to defecate at such places, and therefore desecrate the environment?  lt is simply mind boggling? 

When other people in other countries who dwell on the coast are using their beaches for tourist attraction purposes as a means of livelihood and also to promote environmental health, some people living around our beaches, have turned them into rubbish dumping sites and toilets. 

It is a very sad situation and the earlier we did something about it the better.  It is a national emergency that must engage the attention, first of the government and then the citizenry, where religious bodies and NGOs must play a critical role.

The things we focus on in this country, needs to be addressed.  Our minds which processes the info the eyes send to the brain, must be disciplined.  There are certain behaviours that a disciplined mind can ignore even when the eye has provided info to the brain.  One of the things a disciplined mind does, is the avoidance of a second look, which is critical for every person who wants to avoid adultery or fornication. 

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Once a person is not blind, he will see things.  The boobs, the ‘shankus’, the coca cola shapes, the light complexioned, the dark complexioned etc. the eyes will definitely see and report same to the brain.  What the brain or the mind decides to do or instructs the eye to do is the issue. 

It can decide to instruct the eye to take a second look and let the mind drool over it or say ignore it and that will be the end.

If the mind becomes trained to focus on environmental issues like clean environment, the eyes will automatically be reporting on insanitary conditions to the brain as and when it sees them.  The mind will pay attention to such data and begin to process them and to identify solutions to deal with the reported insanitary conditions. 

There is the need to encourage citizens to train the mind to focus on the right thing so that in tandem with the eyes, focus will be maintained.  When the mind is so trained, it communicates with the eye to also focus on hood things that helps in both are spiritual life and our secular lives, for indeed the eyes are the lamp of the body.  God bless.

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 Arming the Sikaman journalists to the teeth

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THE relationship between New Times Corporation (NTC) and African Concrete Productions (ACP) is based entirely on matters of the stomach. Each depends on the other in a dietary symbiosis, reinforced by the close proximity of each other

At lunchtime, you’d see a particular set of Times workers marching regimentally to ACP to face the wall. You’d think they are soldiers. It has long been declared that the company manufactures the best kokonte in the Greater Accra Region. ACP is, therefore, a culinary haven for those NTC kokonte fans, both male and female.

As the NTC kokonte warriors cross the border to ACP, you’d see some ACP banku fanatics dancing joyously to NTC. They are lucky folks because they do not have to obtain visa to enter into ‘Times’ to attack the balls of banku with precision and accuracy. They also claim that the lightsoup at ‘Times’ is arguably the best in West Africa.

So the relationship between the two entities was quite cordial and based practically on stomach palaver, until ACP workers staged an industrial revolution, whereupon the managing director, accountant and estate manager were allegedly stripped naked and locked up in a room. An insurgency had began in earnest.

An ACP worker came to ‘Times’, this time not to eat banku and okro. He had come to inform newsmen that juicy stuff awaited them at ACP. It could make a front page lead story.

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A camerawoman and a female reporter were accordingly dispatched to go and bring back news, juicy news as juicy as kokonte and groundnut soup.

Sikaman Palava
Sikaman Palava

I was driving to work when I espied the familiar camerawoman clicking away outside the ACP premises. I didn’t see any ‘Times’ reporter but angry workers who were on the verge of getting violent. I slowed down and the driver behind blew his horn at me like a lunatic. I drove on.

Later, I heard the reporter and camerawoman were harassed and brutalised. The report came,. “The camerawoman, Mrs Salome Adonu-Agbottah and reporter Mrs Doreen Allotey, in an attempt to retrieve the camera which the workers had seized from them were severely beaten. They were manhandled and almost pushed into a big gutter opposite the company’s premises.

BRUISES

“….The camerawoman had bruises on her body, her hand bag was destroyed and the money in it stolen. Mrs Allotey’s watch was also snatched and her feet stamped on.”

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Luckily, it was not her nose that was trampled upon. She has a beautiful nose.

The bad news was received with extreme sorrow. If the victims had been men, it would not have seemed too bad. But to brutalise women is just unacceptable. The New Times Corporation has not stopped mourning the incident which has been condemned in many circles.

Some people keep asking me why Times sent females to cover a potentially violent demonstration. I tell them they might as well ask why CNN’s amazon, Christina Amanpour, is assigned to cover the carnage in Bosnia-Herzegovina and Rwanda. She is always on the frontline in jeans and jacket.

Journalism is a potentially hazardous profession, and once you accept to study and practise the trade, you might as well bone up to face any assignment as long as your superiors feel you are capable of handling it or you have demonstrated the capacity to handle it. Both males and females can be assigned anywhere, anytime just like policemen and women are assigned.

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The only difference between cops and pressmen is that the latter are armed only with a pen and the former with a gun. The question is should newsmen also arm themselves so that in any event of an assault they would not be found wanting in self-defence? They can’t adequately defend themselves with a pen and a jotter. A pen cannot even disfigure an opponent’s upper lip.

Photo-journalists have particularly suffered violence. Spectator ace-cameraman Vincent Dzatse was severely assaulted by AMA men when he attempted to take pictures of their indiscretions.

Sports cameraman, P. K. Arthur has been beaten more than once at the sports stadium when riots errupted and he wanted to capture it on his lenses.

Some sports journalists have been banned from entering the Accra Sports Stadium by supporters because in their comments, they didn’t write “sense”. Some supporters once nearly lynched Christian Abbew, Spectator Sports Editor, near a courtroom. He was stoned like the biblical Stephen. He had gone to defend a contempt charge.

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I think it is time journalists met and discussed how best to defend themselves in any event of an attack by individuals or mobs. In the pursuance of their duty, they must be free from harassment and assault.

Some journalists go to work and return home with a black-eye or a double fore-head. It is just not right. Something has to be done about it. I think journalists should be armed. But first we must be trained in the use of firearms so that our warning shot do not hit below the belt. What about training in Kung Fu?

This article was first published on Saturday, October 17, 1998.

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