Features
Vodafone: ‘Ripping off’ faithful customers?

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Per the views expressed by some mobile voice subscribers in Ghana, there is no doubt that Vodafone is currently the telecom company of choice in the country.
Vodafone-Ghana is said to have had about 9.7 million mobile voice subscribers as of January 2021.
Minister of Communication
Executive of Vodafone
Vodafone-Ghana prides itself as the only total communications solutions provider in the country; especially in the areas of mobile, fixed lines, internet, voice and data.
Some telecom industry experts in Ghana also ‘vouch’ that Vodafone-Ghana provides the kind of innovative and responsive service for which the Vodafone Group is recognised worldwide.
But for some time now, some Vodafone mobile voice subscribers claim that the company is ripping them off their sweat.
The reason? For instance, a Vodafone voice subscriber in Cape Coast says; “Vodafone will send SMS to a customer on low-credit indicating: ‘Your balance is low! Get SOS credit of GH¢5 and pay back in your next recharge. Reply “A” to this SMS or dial *505# for more options.’
“If a customer replies ‘A’ to the SMS; Vodafone quickly and excellently responds per another SMS indicating that: ‘GH¢5 has been added to your account and will be deducted from your next recharge or bundle activation. GH¢0.50 has been charged as service fee. Dial *505# anytime for more SOS credit.’
“Then without any hindrance, the customer can activate his or her phone to use for mobile services.”
According to the Cape Coast Vodafone subscriber, some Vodafone customers, including himself, who recharge their accounts with Vodafone RECHARGE CARDS are sometimes ‘ripped off’ when they receive SMS from Vodafone , prompting them that the ‘balance is low.’
For instance, he said, if some customers (including himself) sometimes recharged their low-accounts with GH¢5 Vodafone RECHARGE CARDS, they would receive SMS from Vodafone saying:”Your main balance is GH¢5 valid until so-so-and-so-date.”
The Cape Coast subscriber claims that when some customers (including himself), sometimes attempt to make calls after the confirmation of a successful recharge, “a voice message is received still telling the customer that: ‘Your balance is low. Get SOS credit of GH¢5 and pay back on your next recharge. GH¢0.50 will be charged as service fee. Dial *505# anytime for more SOS credit.’ “
Some of the Accra ‘victims’ said:”When you call the Vodafone help-line to complain, a voice on the line tells you to go to the nearest Vodafone Office for them to address the issue.”
Nii Doodoo, a resident of Weija (Accra) asks:”After Vodafone has inconvenienced you and frustrated your recharge, do you have to waste time again and hire a taxi to a Vodafone Office because of the GH¢5 they have ripped you off?
“Why is it that Vodafone is unable to restore the GH¢5 they have instantly ‘stolen’ from you when you call and complain to them on their help-line?
“After all, the evidence of having ‘stolen’ the GH¢5 is recorded in their system, as per the value of the RECHARGE CARD you loaded but ‘refused’ to reflect on your phone?”
A Takoradi-based Vodafone subscriber who also claims to be a ‘rip-off ‘ victim says, “Vodafone has a huge customer-base so if on daily basis about one thousand (1,000) of its customers are ripped off and you multiply it by GH¢5 ; the total per day is equal to GH¢5,000.
“And if it is for 30 days; GH¢5 X 30 days = GH¢150, 000. And if it continues for six months; it will be GH¢150,000 X 6 and that will be GH¢900,000.
“And for 12 months, it will be GH¢150,000 X 12, which will total GH¢1,800,000. And where will such money be going at the expense of the customer?”
Comparing the Automatic Teller Machines (ATMs) of the banks with the Vodafone system; a ‘victim’ said:”When you insert an ATM card into the machine in an attempt to withdraw a stated amount of money and the money does not come out of the machine but the machine gives you a receipt, deducting the amount from your account; the machine later corrects itself by crediting your account with the deducted amount that never came out from the ATM.”
The victim said, Vodafone can learn from the banks’ ATMs and develop a software that can credit the accounts of Vodafone customers whose RECHARGED CARDS are ‘swallowed’ for free by the Vodafone system, without crediting their accounts with the value of the ‘swallowed’ recharged cards.
Since Vodafone is credited for ‘providing the kind of innovative and responsive service’ to its customers, it is the expectation of this column that the company will swiftly investigate the issues under reference and address them as quickly as possible.
Contact email/ WhatsApp of the author:
asmahfrankg@gmail.com (0505556179)
By G. Frank Asmah
Features
International character of Ghanaman and more

The average modern Gold Coaster born and bred in Sikaman is an adventurous creature. Go to any part of the world and you’ll find Ghanaman diligently slugging it out either in the snow or in hot sweltering weather, earning a decent living.
Go to Guinea and see Ghanaman in the garb of a herbalist, curing the sick of various ailments. He makes the Guinean understand that not all diseases are caused by James Lucifer alias Jimmy Satan. On the contrary, most diseases are caused by kooko which can even attack the human nose and turn it upside down.
That kooko is also the cause of poverty and the internal bleeding of personal back-pocket economies. And that kooko can be cured using the chemistry underlying Sikaman herbal medicine which has been blessed by the gods of Larteh.
And before Ghanaman starts dispensing his herbal concoctions, he must attract the passing crowd with some Sıkaman-originated choreography, akin to a combination of adowa and agbadza, such that the dancer can easily dislocate a shoulder and start crying for his mother.
When the crowd is enough to form a quorum, Ghanaman must perform magic as a side-attraction, and proceed to sell his drugs. The drugs are genuinely made from potent herbs which the Pharmacy Board of Sikaman says it has no confidence in. Believe me, Ghanaian herbalists are practising in neighbouring countries like Guinea, Cote d’Ivoire, Sierra Leone and Benin, while we are discouraging them from practising in Sikaman.
Go to Las Palmas and see Ghanaman as a fisherman. He sails on Korean-owned boats and is forced to eat garlic and raw tuna for radiant health. The garlic is also supposed to protect him against witches. But sometimes, he is not good bedfellows with some Korean crew members, and once in a while a fight breaks out.
The typical Korean is a Kung Fu expert and before displaying a golden dragon data. He must first terrify Ghanaman with a Korean dance which consists of wild arms and leg throwing. But Ghanaman is usually not daunted. Why has he been eating cancer kenkey all years without developing cancer? It mean is a superhuman capable of countering Kun fu side-kicks to the ribs.
Anyhow Ghanaman’s most potent arsenal lies in his fists. If he is a southpaw, it mean left fist is probably insured and can cause damage. When Ghanaman lands a cassava blow and it lands on a Korean chest, it has the effect of a cruise missile. If there is no ceasefire a funeral cannot be ruled out.
Greenland
Go to Alaska and find Ghanaman there. Greenland, Iceland, Brazil, Argentina, Madagascar, everywhere and you’ll find him. He has become an international citizen and is generally lauded for his hardwork, sincerity and honesty.
However, some bad nuts are also condemned and despised.
The world and all its parts and corners are for the human race, and anyone can choose to live anywhere and earn a decent living so long as he doesn’t misconduct himself or become a social misfit and a law unto himself.
Sıkaman for instance accepts foreigners, and we are so liberal that people just come in through our borders and we welcome them with the best palmwine in town and goat light soup. Who cares about passports and visas? Our hospitality is, as it were legendary.
So we have Liberians, Nigerians, Sierra Leoneans, Togolese, Europeans, Americans, Scandinavians and Koreans in Sikaman. And some of them have misinterpreted our overzealous accommodation to mean “foolishness” and are misconducting themselves.
The newspapers carry stories of some unscrupulous Nigerians stealing, defrauding and collaborating with their Sikaman counterparts to rob people. You’ll find some good and law-abiding Liberians around but some other Liberians are in the business of fraud, robbery, money printing, money doubling, anything criminal.
Ghanaian hospitality can no longer be extended to such people. I do not think Ghanaians will be treated kindly either, when they misbehave anywhere in the world. Those who come from outside with the intention of bringing down their evil deeds and to practise them here professionally must be getting ready because Ghanaians are getting fed up with the menace.
These days, you’ll find strange people following you as soon as you emerge from a bank. If you are not careful, they’ll wrestle your briefcase from you and speed away in a waiting taxi.
Someone was just saying that many foreign criminals are flocking to Ghana because in their countries, they are enable to operate either because they are being looked for by the police for offences committed or fear instant justice at the hands of mobs. Ghanaians, it is said, are humanitarian in dealing with criminals.
Well, in some African countries, a thief who is being chased runs directly to the police station in his own interest and begs the officer at the counter to lock him up. Otherwise he’ll be lynched or be burnt to death. In Ghana, it is the opposite. The thieves run far away from the cop stations.
The criminals must reform and stay peacefully in Sikaman or quit. No court case!
This article was first published on Saturday September 5, 1998
Features
The architecture of existence: How we live and die
The human condition is defined by two absolute, biological bookends: the commencement of complex cellular animation and its ultimate, irreversible cessation.
For centuries, medicine treated life and death as strictly separate states. Today, modern pathology and molecular biology reveal a more profound truth: the mechanisms that allow us to live are the exact same mechanisms that dictate how we die.
Understanding this relationship is no longer just a philosophical pursuit. It is a clinical necessity for managing public health in the 21st century.
Part I: How we live – The mechanics of animation
At its core, biological life is a continuous, high-stakes battle against entropy (the natural tendency of systems to degrade into disorder). To maintain form, consciousness, and function, the human body relies on three fundamental pillars:
1. Cellular respiration and energy production
Every second of human life is powered by the conversion of oxygen and glucose into Adenosine Triphosphate (ATP), the universal energy currency of our cells. This process occurs within the mitochondria.
Without a constant supply of ATP, the microscopic pumps that maintain electrical gradients across our cell membranes fail, causing cellular collapse within minutes.
2. Homeostasis: The balancing act
To survive, the internal environment of the body must remain incredibly stable, regardless of external chaos. This balancing act, known as homeostasis, regulates:
Blood pH: Strictly maintained between 7.35 and 7.45.
Core Temperature: Ideally kept around 37°C (98.6°F).
Electrolyte Balance: Precise ratios of sodium, potassium, and calcium that allow nerves to fire and muscles to contract.
3. The Autonomic Nervous System (ANS)
The ANS acts as the invisible conductor of life, split into two complementary branches:
Part II: How we die – The path of cessation
Death is rarely a singular event; it is a progressive biological cascade. Whether caused by old age, chronic illness, or sudden trauma, the final pathways of mortality generally follow a predictable trajectory.
1. The cellular horizon: Senescence and Apoptosis
Every time a human cell divides, the protective caps at the ends of its chromosomes-telomeres-shorten. Eventually, telomeres become so depleted that the cell can no longer divide safely. It enters senescence (a state of permanent arrest) or triggers apoptosis (programmed cell death). This gradual, systemic loss of cellular renewal is the underlying engine of aging.
2. The clinical cascade of somatic death
When the body can no longer maintain homeostasis, somatic death (the death of the organism as a whole) begins. This occurs in a distinct sequence:
1
Clinical Death
Zero to four minutes
The heart stops pumping blood, and respiration ceases. While breathing and circulation have ended, the body’s tissues still contain residual oxygen and cellular energy reserves. At this stage, resuscitation is often still possible.
2
Brain Death (Infarction)
Four to six minutes
Deprived of fresh oxygenated blood, the brain’s highly sensitive neurons begin to starve. Lacking ATP, the brain cells lose their electrical charge, swell, and begin to burst. Permanent, irreversible neurological damage occurs within minutes.
3
Biological Death
Hours to days
The organs fail entirely. Without central control or blood flow, individual cells throughout the body consume their final energy reserves. Enzymes that once aided digestion begin to break down the body’s own tissues from the inside out, a process known as autolysis.
Part III: The modern collision of life and death
In the modern era, the boundary between how we live and how we die has blurred. Historically, humanity died primarily from infectious diseases and acute trauma. Today, global mortality is dominated by non-communicable, chronic lifestyle diseases.
Modern Pathology: How we live (the cause) how we die (the result)
Cardiovascular disease, chronic stress, poor diet, and lack of sleep keep the sympathetic nervous system hyper-activated, damaging blood vessels .Occlusion of coronary arteries leads to myocardial infarction (heart attack) or ischemic stroke.
Metabolic syndrome over nutrition and physical inactivity overwhelm cellular mitochondria, leading to systemic insulin resistance. Multi-organ failure, chronic kidney disease, and severe vascular complications.
Neurodegenerative Disorders Chronic systemic inflammation and sleep deprivation prevent the brain from clearing metabolic waste. Gradual loss of synaptic connections, leading to dementia and the eventual loss of basic autonomic functions.
Conclusion: The unified theory of health
Ultimately, how we live directly shapes the path of how we die. The micro-choices of daily existence-how we manage emotional stress, the quality of our rest, our communal connections, and our nutrition-either preserve the integrity of our homeostatic systems or accelerate their decline.
True medical advancement is shifting away from merely extending the final, frail stages of biological death. Instead, the focus is turning toward optimising our living years-ensuring that the intricate, beautiful machinery of human animation runs smoothly until its natural, quiet conclusion.
By Robert Ekow Grimmond-Thompson




