Editorial
ECG customer service centres must sit up
Dear Editor,
I wish to draw your attention to how some workers at Electricity Company of Ghana (ECG) offices here in Accra request money to replace faulty meters.
I thought it is an obligation of the service provider to automatically replace faulty meters until we had a problem with ours recently. It has taken a long time for officers to respond to our complaint.
I learn other people who have faulty meters go through a lot of stress before they can have their meters replaced. Customers are usually told to write their details in a book so they will be contacted when a meter is available but it still takes constant follow ups for the issue to be resolved in time.
It appears those who want their issue addressed quickly would have to cut corners or grease the palm of a staff in order to have their faulty meter fixed.
I believe this should certainly not be the practice as it is the obligation of the service provider to replace faulty meters with the customer incurring any unapproved cost.
The frustration some customers experience at ECG service centres, to some extent, accounts for the illegal connections some people indulge in. I, therefore, urge the ECG to sit up and provide timely services in relation to faulty meters so customers are not shortchanged.
Mabel Odum, Abossey Okai, Accra
Editorial
Concern over mentally ill persons roaming Kwame Nkrumah Circle Interchange
Dear Sir
I write to express my concern over the growing number of mentally ill individuals roaming the Kwame Nkrumah Circle Interchange in Accra.
This area, a vital transportation hub and commercial centre, has increasingly become home to several persons visibly suffering from mental health issues, often without adequate care or supervision.
This situation poses risks both to the affected individuals and the general public. Some of these individuals are exposed to traffic hazards, unsanitary conditions, and in some cases, hostile treatment from passersby.
There have also been reports of occasional erratic behaviour, which causes fear and discomfort among commuters and vendors.
Mental health is a public health issue, and these individuals deserve compassion, medical attention, and a safe environment.
I urge the Ministry of Health, the Accra Metropolitan Assembly, and relevant NGOs to collaborate on a sustainable solution including mental health outreach programmes, rehabilitation, and safe housing.
Kwame Nkrumah Circle should be a symbol of progress, not a place where the vulnerable are left to struggle. Let us act with urgency and humanity.
From John Boateng
Kwame Nkrumah Circle
Editorial
Parents should encourage their wards writing BECE
Dear Editor,
AS the 2025 Basic Education Certificate Examination (BECE) takes off across the country starting Wednesday, I write to encourage all candidates taking part in this important step in their academic journey.
Out of a total of 603,328 candidates taking the examination this year, 306,078 are females, whiles the rest 297,250 are males.
Over the years, the examination begins on Monday and ended on Friday but per the timetable, this year’s candidates started on Wednesday and will end next week.
The BECE is not just an exam, it is a milestone from one stage to another. It represents years of hardwork, dedication and the dreams of countless students who hope to continue their education and build a brighter future.
This is where the role of parents, teachers and society become beneficial. Let us offer not only academic support but emotional encouragement to them.
I also appeal to educational authorities to ensure fairness, proper supervision and transparency throughout the examination period.
The journey may be challenging, but with time, focus and discipline they can make it.
I wish to use this platform to wish all of them well.
Naa Koshie, Teshie
