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Customer service in Ghana, the sight from my rearview mirror not good …but there’s hope

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Customer Service Pix

In the last three years, Ghana has warmly welcomed all people from the Diaspora under the year of return and beyond the return program. A great initiative encouraging them to come back to their roots. Lots of economic and social activities are carefully designed to welcome the presence of over 1.5 million tourists from across the world, with different ethnic and cultural values being absorbed into the Ghanaian way of life.

From restaurants, hotels, pubs, clubs, tourist sites, etc, one can tell our family from the Diaspora has engaged the services of locals one way or the other. Customer service is defined as the assistance and services provided by a company to those who buy or use its products or services. Can we now say the Ghanaian community has met their expectations in terms of customer service?

Known globally for its political stability, Ghana has been named for being one of the fastest-growing economies in Africa. It is regrettable to know we didn’t deliver in terms of customer service.

Most repatriates do not have great comments on our customer service, something even we locals complain about daily. With the reams of people ready to use their services, business owners feel it is the loss of a customer if they walk out on them in search of better service. In some instances, even complaints to managers or owners prove futile.

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Some business owners engaged potential customers to patronise them only to return after minutes, saying the required service is unavailable. Shocked? How about online sellers who boldly display items seeking for budding customers only ask that they call, DM or WhatsApp for prices? Prices are then dished out by social media display pictures.

Waiters and waitresses make customers feel bad by asking for quality service. They beg customers not to complain about the services for fear of losing their jobs some crying in the process. An emotional customer would let go, assimilating the poor service being rendered. You get managers saying orders can’t be changed rule from above. And the worst is still paying the delivery fee for the ones you can return.

So I ask, shouldn’t customer service certificates be made mandatory before one can render service and to the waiter, waitress, delivering, etc. a requirement before hiring? How do we convince the trotro mate, market seller, and cobbler to also have such a certificate?  Should we dwell on reviews and refunds as a stunt to gain better customer service? Boycotting institutions due to poor service made a thing?

Perhaps we should go easy on them instead of demanding to be treated better.

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A school of thought once said you become a million in Africa by living the street truth, being on time, and good customer service. I guess most businesses haven’t understood this concept yet.

Can we say we are not there yet as a country?

I’m a customer and would take my commerce elsewhere when not treated right.

By Daisy Mina Antwi

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Thousands bid farewell at 3-day Adua for Late Yaa Naa

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Sagnarigu Naa with his entourage arriving at the Gbewaa Palace .jpg

The forecourt of the Gbewaa Palace, was a mixture of rich tradition and emotional scenes as thousands of mourners concluded the three-day adua for the late Overlord of Dagbon, Ndan Yaa Naa Abukari II.

For the period, the Gbewaa Palace became the spiritual and cultural heartbeat of the Dagbon Kingdom as Islamic clerics, traditional rulers, politicians, security personnel and ordinary citizens united in prayer for the repose of the soul of the revered monarch.

From dawn each day, streams of mourners, mostly dressed in traditional smocks and black attire, steadily filled the palace grounds and adjoining streets, transforming the royal seat into a sea of mourners.

Men, women, youth and children sat under canopies and open spaces while verses from the Holy Qur’an echoed across the palace, creating an atmosphere of reverence and reflection.

The air occasionally reverberated with ceremonial gunshots and traditional warrior displays, symbolising honour, bravery and the rich cultural heritage of the Dagbon Kingdom.

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The adua, observed in accordance with Islamic tradition following the burial of the Yaa Naa, was attended by eminent Imams and Mallams who offered continuous prayers, seeking Allah’s mercy and eternal peace for the departed King.

Throughout the three-day observance, a steady flow of dignitaries visited the Gbewaa Palace to pay their respects and sign the book of condolence.

Among them were the Northern Regional Minister, Ali Adolf John Mburidiba; the Savannah Regional Minister, Salisu Be-Awuribe Issifu; and the National Chairman of the National Democratic Congress (NDC), Johnson Asiedu Nketia, who joined members of the royal family, traditional rulers and mourners in honouring the late Yaa Naa.

Security remained tight throughout the mourning period, with the Ghana Police Service deploying 450 personnel to ensure law and order.

The officers were stationed at strategic locations, including the Gbewaa Palace, major entry points into Yendi and other key installations, where they managed traffic, maintained public order and provided security for thousands of mourners and visiting dignitaries.

Beyond the official ceremonies, the event reflected the deep respect the people of Dagbon and Ghanaians at large had for the late monarch.

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The conclusion of the three-day adua marks another important milestone in the funeral rites of the late Yaa Naa and signals the gradual transition towards the customary processes leading to the selection and enskinment of a new Overlord of the Dagbon Kingdom.

Although the formal three-day prayers have ended, mourning activities continue, with the seventh-day Islamic prayers expected to draw another large gathering of traditional authorities, government officials, religious leaders and well-wishers from across the country.

From: Geoffrey Buta, Yendi

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Seek regular medical eye care for children- Parent told

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Seek regular medical eye care for children- Parent told

An Optometrist, Dr Adjoa Pokua Osae Awulai has called on parents to take keen interest in regularly presenting their wards for eye screening.

That, he said, would help with early detection of defects or abnormalities with the eye and seek lasting solution for them. 

Dr Osae Awulai made the call at the 13th graduation ceremony of the 3 Garrison Early Childhood Development Centre, Liberation Barracks in Sunyani where a total of 106 pupils made up 50 boys and 56 girls graduated. 

According to her, problems with the eye have usually been ignored by some parents that preferred to self-medicate and in the process, making the condition worse.

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But she stated that the eye was an important organ that must be treated or handled with extreme care.

According to Dr Awulai, the first eye examination must actually start from birth to six months, adding that “this must be done at least twice in a year.” 

This, according to her, was a significant step in improving the wellbeing and academic performance of the children as they grow.

She explained that kids with eye defects develop low self-esteem, lack confidence and perform poorly in school due to their condition. 

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Dr Awulai said despite her regular school visits to sensitise and create awareness on eye health and safety, most people are just reluctant and find excuses not to seek medical care. 

“Some people have become so superstitious; they hold on to their religious beliefs rather than seeking medical care,” she said and urged parents to be regular and intentional about problems with their wards eyes. 

She commended the management and staff of the 3 Garrison Early Childhood Development Centre for the care, sacrifice, love, and compassion for the training of the school children. 

The Headmistress of 3Garrison Early Childhood Development Centre Mrs Helen Korkor Bamfo appealed to parents and teachers to show and demonstrate love, care, patience, and empathy in nurturing the young children.

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This she said is a responsibility that must guide every efforts being made to train the future leaders of our dear country. 

Mrs Bamfo said training kids with creative skills encompasses providing the essential support and nourishment conducive for developing their cognitive, social, emotional, spiritual and problem solving skills. 

Lt. Michael Tetteh, who represented the Commanding Officer of 3BN Lt Col. Michael Naar, appealed to fathers to make their presence count, indicating that “it is critical in raising children.” 

Lt. Tetteh praised the teachers for their professionalism and selfless dedication to duty. 

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The school pupils entertained their parents and guests with choreographed dances and poetry recitals at the ceremony.

From Daniel Dzirasah, Sunyani 

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