Features
DStv, Telcos vs Consumerism

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Have you ever paid for an item, got home only to realise that item was defective? Then you took it back and you were told once you took it away, nothing could be done about it and you felt dejected.
You bought power from our own Electricity Company of Ghana (ECG) and suffered a power outage half of the time.
The experiences enumerated above can be very frustrating, not so? Or you went to a spot and asked for a bottle of Coca Cola and the steward brought you a Pepsi Cola instead.
In their minds they are all Cola, no? Then you send your ward to the butchers to purchase mutton and they bring beef home. You go to have the stuff changed only to be met with insults.
Service providers who you paid upfront will deliver a below-par service and get you angry and frustrated. We suffer in silence because many of these are monopolies who do not care about their clients/customers.
You will understand this if you subscribe to DStv bouquets. All that gets to you when you are watching your favourite channel and cumulus clouds gather.
The signals go off and you scratch your head in utter dismay until the clouds dissipate or after the rains have come and gone. DStv will not compensate you for the hours of lost signal.
What comes on your screen is, “There is no signal. This may be due to bad weather or faulty connection in the installation.”
At a point, I called their Customer Service and the lady I spoke to was frank enough to tell me they have no technology to avoid this occurrence. I cannot fault the poor employee, but this does not make any sense. In New York where rain clouds are darker and thunder claps seem to blow your eardrums, satellite television signals do not get interrupted when it rains.
Thunders do not clap in our parts; they only rumble mostly and are not as severe as in the temperate regions, yet satellite signals drizzle once weather itself drizzles rainwater.
The simple answer is that consumer rights do not work in our parts and we do not get angry with service providers enough, especially since some of them do not have competition in the marketplace.
Multichoice, managers of DStv, do not seem minded to invest in technology to keep their clients served irrespective of whatever the weather condition is.
The responsibility of protecting television sets from lightning must rest with the individual owner, not the service provider.
Every Ghanaian seems to own one cellphone or another. This undoubtedly makes life a lot easier for us. But then it is worrying to call a number and the response is that the number you are trying to reach is either switched off or is unavailable.
Many hours later you get through and the person tells you their phone was never off. What accounts for this must be explained by the Telcos.
You call an MTN number and you hear, “The AirtelTigo number you have dialed cannot be reached at this moment. Please, call back later.” AirtelTigo, when you dialed an MTN number? I have a number of MTN numbers especially, and at times I call one from another and I am either told the number cannot be reached or that the number does not exist. How come, when the two phones sit on my table near each other? Can our Telcos explain this?
Methinks the agency responsible for communications should come up with a legislative framework that makes it mandatory for every call to come with identification so as to eliminate scammers in the mobile telephony system, except perhaps numbers of national security interest. In other jurisdictions even calls to landlines come with the Identity of the caller.
Also, numbers patched with the Ghana Card must of necessity reflect when the bearer makes a call. This has the potential to eliminate fraudsters.
It beats my mind that numbers I have not acquired could appear on my Ghana Card as mine. Now with Artificial Intelligence making the waves, only goodness knows what tomorrow may bring.
So far, it is only the Glo network that registers incoming calls even when the recipient’s phone is off. I have not noticed this with the others.
Another annoying phenomenon is when you buy an item, paid for it and after having your receipt, it is stated at the bottom that goods purchased are not returnable. I wonder who came up with this stupidity. I do not think this can stand a test in law, unless there is a bold display of this edict that cannot escape the attention of the customer so that they are aware before making any purchases, otherwise they have a right to return goods they are dissatisfied with.
Having stated all the above brings me to Consumerism in Ghana. Attempts have been made to form consumer groups but those charged with the responsibility of legislating on consumer concerns do not seem to know what to do or are just indifferent. I was a member of a Consumer Protection Movement of Ghana in the late 80s but no matter how hard we tried, our efforts fell on deaf ears.
Consumerism is a big thing in many countries the world over, but it looks like our leaders here do not have a clue as to what Consumerism is all about. The fact that Ghana has a Standards Authority must be the impetus to couch legislation to protect consumers.
In many jurisdictions almost every product is covered by warranty, except perishable consumables which are themselves covered by standards. So, what sense does it make for me to buy an item here only to read that once I have purchased and paid it cannot be returned? How about if the product turned out to be defective?
But can they be blamed? If those elected to take care of us and protect us from capitalist cheats are looking elsewhere, who would not take undue advantage of us? This, of course, is no reason for corporate laxity.
Consumer satisfaction must be the driving principle of goods and service providers because, after all, without consumers no enterprise can flourish. Monopolies must not make a fool of their clients and our government owes us a duty to protect our wellbeing at all times.
*Writer’s email address:*
*akofa45@yahoo.com*
By Dr Akofa K. Segbefia
Features
Trigger-happiness and the human liver

THE POLICE force has produced some of the country’s best dancers, but when it comes to shooting, I cannot vouch for all of Peter Nanfuri’s men. Most of them are excellent marksmen, but as for some, they whimsically believe that a warning shot must be targeted at a human jaw to make it effective. The shot must warn the jaw not to misbehave.
Coming back to dancing, I must stand at ease and doff my hat to the police force. I do not know whether Honourable Peter dances stylishly. But I have attended at least two parties organised by policemen and I was doubly impressed by the rare showmanship of inspectors, superintendents, commissioners, constables and all. I called a corporal friend aside and asked whether dancing was part of the syllabus at Police College.
Indeed, I was overwhelmed, even awe-inspired at the high quality of individual choreographic spins, jerks, twists and turns. As the climax approached at one such party, a sergeant, determined to steal the show, almost ‘took to flight’ in one of Sıkaman’s most celebrated choreographic exhibitions. Virtually airborne, he combined traditional dance styles with Pentecostal boogie and ended up break-dancing, triggering off a standing ovation.
But it was a lady corporal who finally sent the crowd into a frenzy. She did not only belly-dance; her body was vibrating as if it had been connected to electricity. It was a marvel. I have never been so much impressed in life.
Actually, I do not know why police staff do not contest in national dance competitions. They can have a try at it, why not? Just like journalists planning to try their hands at boxing part-time, to supplement their income.
We’ve got some pen-pushers whom you could mistake for fierce welter-weights or formidable super-featherweight, Azumah Nelson type. We are also privileged to have a few southpaws and I’m thinking about getting into the heavyweight division and ask Kofi Coomson to be my sparring mate. The only problem is that I can’t guarantee the safety of his ribs, taking into consideration that he is not quite macho.
He’d have to ‘beef up’ before we meet.
Yes, returning to the palaver of the police, I must say unreservedly that some bad nuts are embarrassing the force. It is for very good reasons that the Police Administration is about to institute a special judicial tribunal to try its personnel who resort to rampant and careless use of firearms, to the extent that a warning shot into the air can mysteriously wind up someone’s liver.
On many occasions, I have been surprised because the police are well-trained and remember they once won a shooting contest, they beat the army and navy to second and third places. So how come that some of them mishandle weapons so childishly as to cause injury when there should be no cause for it?
The Inspector-General of Police’s embarrassment is evinced in his words. He observes that various accidents resulting from now indiscriminate “stray” bullets and warning shot give the impression that the police aren’t properly, trained in weapons handling.
“Members of the public have become so aggrieved and intolerant that they are not even prepared to listen to official explanations on how the accidents happened, “he said.
Well, until the police sort themselves out as to those who are hopelessly incompetent in handling weapons aim who are not, I do not think it would be prudent to make policemen use live ammunitions in public unless the situation really demands it. Other means of subduing recalcitrant are available – rubber bullets, blank shots, tear gas, etc.
When tear gas was recently used at Legon during a students’ demonstration, it was quite effective in dispersing them. I didn’t know student could run that fast on empty stomachs. Some did not eat breakfast before joining the demo, but when the tear gas came, they exhibited excellent footwork, taking off in Olympic fashion, Bravo!
In any case, the topic cannot be exhausted without reflecting on another aspect of the IGP’s speech at the opening of a refresher course for Police Inspectors. He noted that even if a police Officer suffers any form of death at the hands of a criminal in the course of protecting life and property, the tragedy of the policeman’s death does not evoke any sympathy whatsoever from the public.
I think that is a good point to ponder, and it brings into question the idea of self-defense on the part of policemen. Should a policeman, for instance, kill a criminal who is out to cause harm or death to him? It needs to be debated because both the policeman and the dangerous criminal have the right to life.
Anyhow, the embarrassment being caused to the IGP by some careless policeman is well expressed. The problem is that when a policeman fires a warming shot that causes injury, people do not blame only the policeman. They also blame the government. It is just like someone who blamed the government when his mother-in-law slapped him hard in the eye. I don’t know whether he wanted the government to receive the slap on his behalf.
At any rate, customs officers who are also trigger-happy and misuse weapons in the performance of their duties will be sanctioned. In fact, they’ll be sacked! Sounds deterring isn’t it?
This article was first published on Saturday November 14, 1998
Features
Migrant health, wellbeing in Finland

Today, I focus on the theme of mental health and wellbeing among Ghanaian migrants in Finland, a move away from the topic of personalities or groups and their accomplishments within the Ghanaian community in Finland that I have been writing on.
In recent times, I have been thinking about the mental health of Ghanaian (and other) migrant parents’ social environments and the impact on their children’s wellbeing in Finland.
According to research, childhood disadvantage is associated with adult psychological distress, although the role of behavioural risk factors around it may be unclear.
Mental health is a huge problem in the world, according to the World Health Organisation (WHO). Studies have also shown that maternal, paternal and parental distress (i.e. both maternal and paternal distress) are associated with reduced linear growth of the children.
When things go bad, social child welfare interventions ensure that children are taken away (child removals) from the parent or parents for safe keeping.
In Finland, studies have examined how behavioural risk factors mediate the effects of childhood disadvantage on adult psychological distress. There is a correlation between parent and infant psychotherapy on maternal mental health and psychological functioning and children’s welfare. The question is: what is the situation with Ghanaian migrants and their health in Finland?
The focus of NGOs and migrant associations
The World Health Organisation (WHO) defines health as “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity” (see www.who.int).
Finland has a very good healthcare delivery system and social services accessible to all residents in the country. Many migrants, including those in the Ghanaian community, are aware of these opportunities and are expected to take advantage of such chances.
As I wrote some time ago, a healthy migrant community is beneficial to the society as a whole. In Finland, public agencies, migrant associations and other non-governmental organisations (NGOs) have been giving health information in various channels— webinars, mass media (radio, TV, as well as the new media and others). Such actions are very helpful to the people.
It has been pointed out that factors that improve mental health and wellbeing must be supported. Migrants’ mental and general health or wellbeing are affected by many factors, including cultural ideas of health, illnesses, and the prevention, treatment and symptoms of illnesses (see www.thl.fi).
Advocacy by the civil society sector
I have recently been making inquiries about migrants’ health generally and wellbeing in Finland. Many people see the need for advocacy, to intensify education and create more awareness about health and wellbeing of migrants in Finland.
NGOs and other organisations as part of the civil society sector play a crucial role in supporting migrant health in Finland, completing public services by offering legal advice, mental health support, and specialized services for vulnerable groups. Such NGOs and social groups, including migrant associations, offer specialized support for migrant women, while others are involved in activities that address social exclusion issues that impact health.
Research and other reports indicate that NGOs and other social institutions advocate for the involvement of individuals and communities in health decision-making. It has been pointed out that migrants’ involvement in health decision-making requires explicit national policies that are implemented evenly across policy-making.
Integration
According to the Finnish health department, health and wellbeing are an important part of the integration process. Hence, it is accepted that factors to improve health and wellbeing must be supported.
Generally, migrant associations help the health authorities and formally create awareness among their members and other migrants, usually in collaboration with some Finnish institutions, and are thus an important tool for several migrants to be positively active and to get their interest and concerns heard.
As I wrote previously, the role of migrant associations acting as bridge-builders for the integration and inclusion of migrants through participation in the decision making process and by acting as a representative voice is highly appreciated in Finland.
The social media outlets have become an important means for disseminating information and it could be a key medium through which migrant groups or associations and other institutions could educate people.
A positive outlook on the Finnish healthcare system
As I keep saying, Ghanaian and other African migrants in Finland generally have a positive mind and hope for the best in life. They know that the Finnish healthcare system, one of the best in the world, has a comprehensive healthcare service that caters for every resident in the country.
Migrants know that as residents they can count on and readily access good healthcare service delivery in Finland. All they need to do is to go for regular medical checks and counselling since early diagnosis is key in the treatment of any illness. Adhering to treatment at the hospital is the key. Assigning spiritual interpretations could be detrimental. Thank you!
GHANA MATTERS column appears fortnightly. Written in simple, layman’s terms, it concentrates on matters about Ghana and beyond. It focuses on everyday life issues relating to the social, cultural, economic, religious, political, health, sports, youth, gender, etc. It strives to remind us all that Ghana comes first. The column also takes a candid look at the meanings and repercussions of our actions, especially those things we take for granted or even ignore. There are key Ghanaian values we should uphold rather than disregard with impunity. We should not overlook the obvious. We need to search for the hidden or deeply embedded values and try to project them.
With Dr Perpetual Crentsil


