News
Customer service in Ghana, the sight from my rearview mirror not good …but there’s hope
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In the last three years, Ghana has warmly welcomed all people from the Diaspora under the year of return and beyond the return program. A great initiative encouraging them to come back to their roots. Lots of economic and social activities are carefully designed to welcome the presence of over 1.5 million tourists from across the world, with different ethnic and cultural values being absorbed into the Ghanaian way of life.
From restaurants, hotels, pubs, clubs, tourist sites, etc, one can tell our family from the Diaspora has engaged the services of locals one way or the other. Customer service is defined as the assistance and services provided by a company to those who buy or use its products or services. Can we now say the Ghanaian community has met their expectations in terms of customer service?
Known globally for its political stability, Ghana has been named for being one of the fastest-growing economies in Africa. It is regrettable to know we didn’t deliver in terms of customer service.
Most repatriates do not have great comments on our customer service, something even we locals complain about daily. With the reams of people ready to use their services, business owners feel it is the loss of a customer if they walk out on them in search of better service. In some instances, even complaints to managers or owners prove futile.
Some business owners engaged potential customers to patronise them only to return after minutes, saying the required service is unavailable. Shocked? How about online sellers who boldly display items seeking for budding customers only ask that they call, DM or WhatsApp for prices? Prices are then dished out by social media display pictures.
Waiters and waitresses make customers feel bad by asking for quality service. They beg customers not to complain about the services for fear of losing their jobs some crying in the process. An emotional customer would let go, assimilating the poor service being rendered. You get managers saying orders can’t be changed rule from above. And the worst is still paying the delivery fee for the ones you can return.
So I ask, shouldn’t customer service certificates be made mandatory before one can render service and to the waiter, waitress, delivering, etc. a requirement before hiring? How do we convince the trotro mate, market seller, and cobbler to also have such a certificate? Should we dwell on reviews and refunds as a stunt to gain better customer service? Boycotting institutions due to poor service made a thing?
Perhaps we should go easy on them instead of demanding to be treated better.
A school of thought once said you become a million in Africa by living the street truth, being on time, and good customer service. I guess most businesses haven’t understood this concept yet.
Can we say we are not there yet as a country?
I’m a customer and would take my commerce elsewhere when not treated right.
By Daisy Mina Antwi
Lawyers for former NAFCO Chief Executive Officer, Hanan Abdul-Wahab Aludiba, say they will file an appeal despite a High Court directive for the Attorney General to amend two counts of defrauding by false pretences in the ongoing case.
The court on Wednesday ordered the AG to amend the two charges in the case involving the former NAFCO CEO and co-accused, Faiza Seidu Wuni.
Reacting to the ruling, counsel for Hanan Aludiba, Godfred Yeboah Dame, expressed dissatisfaction with the decision.
“Even though they’ve been ordered to amend some of the charges, we’ll still file an appeal. I think the decision was not so sound,” he said.
The case is part of ongoing prosecutions linked to alleged financial irregularities at the National Food Buffer Stock Company (NAFCO).
The High Court’s directive means the prosecution will have to revise aspects of the charge sheet before the trial proceeds further.
Background
Counsel for former NAFCO CEO Hanan Abdul-Wahab Aludiba, led by Godfred Yeboah Dame, filed an application seeking to have the charges against their client dismissed.
They contend the charges are fundamentally flawed and violate his right to a fair trial.
The State, represented by Deputy Attorney General Dr. Justice Srem-Sai, opposed the application, maintaining that the charges are valid and that the accused ought to face trial.
Lawyers for Hanan’s wife, Faiza Seidu Wuni, led by Augustine Obour, who would also benefit if the application succeeded, yielded their time to the lead counsel for the first accused.
By Edem Mensah-Tsotorme
News
High Court rejects dismissal request in NAFCO Case, orders prosecution to amend 2 of 16 Charges Against former CEO
The High Court has declined a request by lead counsel for former National Food Buffer Stock Company (NAFCO) Chief Executive Officer, Hanan Abdul-Wahab Aludiba, to dismiss charges against him, but has directed the Attorney General to amend two of the 16 counts filed against him.
Presiding Judge, Justice Francis Apangabonu Achibonga, a Justice of the Court of Appeal sitting with additional responsibility as a High Court judge, ruled today that while the prosecution must revise Counts 9 and 14, the trial will proceed on all charges.
This means the trial of the couple will continue on a combined 20 counts.
Hanan Abdul-Wahab Aludiba is facing 16 counts, while his wife, Faiza Seidu Wuni, is facing 4 counts. Both pleaded not guilty on May 18, 2026 and are currently on bail.
Godfred Yeboah Dame, former Attorney General and lead counsel for the first accused, had argued for the dismissal of the charges. Reacting after the ruling, he said the decision was not sound and indicated plans to file an appeal.
“Even though they’ve been ordered to amend some of the charges, we’ll still file an appeal. I think the decision was not so sound,” he stated.
Augustines Obuor is lead counsel for the second accused, Faiza Seidu Wuni, whiles the Republic was represented by Dr. Justice Srem-Sai, Deputy Attorney General.
The case relates to alleged financial irregularities at NAFCO and is being closely watched as part of government’s efforts to hold public officials accountable.
The court has directed the prosecution to effect the amendments to Counts 9 and 14 before the trial proceeds further.
By Edem Mensah-Tsotorme
