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Artificial Intelligence in Ghanaian workplaces: Opportunities, concerns, and the way forward

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ARTIFICIAL Intelligence (AI) is no more a remote concept for organisations in Ghana. Recent research has highlighted the signifi­cant impact AI is having in remodel­ling workplaces in Ghana, unveiling a mix of opportunity, anxiety, and a pressing call for coordinated na­tional response. A study focusing on a Ghanaian service organisation in the advertising industry investigated how AI influences employee skills development. The results paint a picture of a technological shift that is rapidly gaining ground in the local workplace, albeit with mixed impli­cations for the workforce.

AI and employee upskilling: A double-edged sword

The study found a statistically sig­nificant, though moderate, positive relationship between AI deployment and employee upskilling. Employees exposed to AI technologies were more likely to enhance their capbil­ities—particularly in areas such as data analysis, digital literacy, and continuous learning. This finding aligns with global trends where AI is facilitating learning adaptation and professional growth.

However, the research also pointed out a sobering reality that AI adoption often comes together with workforce downsizing. The data showed a strong correlation between AI implementation and employee redundancies, raising red flags about job security for many Ghanaians.

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“While AI can help employees do their jobs more effectively, it also automates tasks that previously required human effort”, the author noted. “This duality—simultane­ously empowering and displacing workers—is at the heart of the AI debate.”

Organisational relevance and the AI imperative

Despite these challenges, organ­isations embracing AI are seeing positive results in terms of rele­vance and competitive advantage. The study confirmed a statistically significant relationship between AI adoption and organisational effec­tiveness, though the influence was not overwhelmingly strong. This suggests that while AI can enhance efficiency, it must be strategically integrated into business models to be fully effective.

Yet, many Ghanaian companies, especially SMEs, remain hesitant. Barriers such as lack of technical infrastructure, fears of losing con­trol to algorithms, and low digital literacy rates hamper widespread adoption. This is echoed in South Af­rican and broader African contexts, where similar patterns of resistance and slow uptake prevail.

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Current AI issues in the Ghanaian workplace

Ghana faces several unique challenges in integrating AI into its workplaces:

Unlike Kenya or Rwanda, Ghana lacks a clear national AI policy or roadmap. This absence of legal frameworks and guidelines hinders sustainable, responsible AI imple­mentation.

The study revealed that while some staff have received training— primarily on Microsoft 365 Copilot— many are limited in their exposure. This creates a lopsided workforce where a few benefit, and many lag behind.

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The largest demographic in the study (27.5 per cent) was aged 18–25. Without deliberate interven­tions, this youth cohort faces a high risk of being left behind by AI-driven changes.

Employee sentiment toward AI is mixed—13 per cent expressed enthusiasm, while over 20 per cent were wary or pessimistic. This shows the emotional toll and uncertainty surrounding AI’s future role in jobs.

The way forward

To harness AI’s benefits while min­imising its risks, Ghana must adopt a strategic, inclusive approach:

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The government should develop a comprehensive AI framework that supports innovation while protecting workers’ rights. Such a policy should include data protection laws, ethi­cal AI guidelines, and incentives for private sector adoption.

Organisations must invest heavily in upskilling and reskilling employ­ees. These programmes should not just focus on technical skills but also foster soft skills such as critical thinking, adaptability, and digital literacy.

Educational institutions should embed AI and digital economy topics into basic, secondary, and tertia­ry curricula. Producing AI-literate graduates is key to future-proofing the workforce.

Collaboration between govern­ment, industry, and academia is essential to pool resources, share expertise, and drive AI readiness across sectors.

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As AI transforms work, employers must provide psychological support and foster inclusive environments. Change management strategies are essential to guide employees through this transition.

Conclusion

AI is here to stay, and Ghanaian workplaces are beginning to feel its presence. While the promise of enhanced productivity and competi­tiveness is real, so are the threats of job loss and exclusion. The research findings make it clear: the future of work in Ghana must be one where technology and human development evolve together. Without deliber­ate, inclusive policies and strategic foresight, the country risks widening inequality and stifling innovation. But with the right investments and political will, Ghana can turn AI from a threat into an engine of inclusive economic growth.

The writer is a Senior Lecturer in the Faculty of Management Studies, University of Professional Studies Accra.

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Artificial intelligence helps employees to do their jobs effectively

By Esther J.K Attiogbe (PHD)

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Features

Trigger-happiness and the human liver

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Ghana Police Logo

THE POLICE force has produced some of the country’s best dancers, but when it comes to shooting, I cannot vouch for all of Peter Nanfuri’s men. Most of them are excellent marksmen, but as for some, they whimsically believe that a warning shot must be targeted at a human jaw to make it effective. The shot must warn the jaw not to misbehave.

Coming back to dancing, I must stand at ease and doff my hat to the police force. I do not know whether Honourable Peter dances stylishly. But I have attended at least two parties organised by policemen and I was doubly impressed by the rare showmanship of inspectors, superintendents, commissioners, constables and all. I called a corporal friend aside and asked whether dancing was part of the syllabus at Police College.

Indeed, I was overwhelmed, even awe-inspired at the high quality of individual choreographic spins, jerks, twists and turns. As the climax approached at one such party, a sergeant, determined to steal the show, almost ‘took to flight’ in one of Sıkaman’s most celebrated choreographic exhibitions. Virtually airborne, he combined traditional dance styles with Pentecostal boogie and ended up break-dancing, triggering off a standing ovation.

But it was a lady corporal who finally sent the crowd into a frenzy. She did not only belly-dance; her body was vibrating as if it had been connected to electricity. It was a marvel. I have never been so much impressed in life.

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Actually, I do not know why police staff do not contest in national dance competitions. They can have a try at it, why not? Just like journalists planning to try their hands at boxing part-time, to supplement their income.

We’ve got some pen-pushers whom you could mistake for fierce welter-weights or formidable super-featherweight, Azumah Nelson type. We are also privileged to have a few southpaws and I’m thinking about getting into the heavyweight division and ask Kofi Coomson to be my sparring mate. The only problem is that I can’t guarantee the safety of his ribs, taking into consideration that he is not quite macho.

He’d have to ‘beef up’ before we meet.

Yes, returning to the palaver of the police, I must say unreservedly that some bad nuts are embarrassing the force. It is for very good reasons that the Police Administration is about to institute a special judicial tribunal to try its personnel who resort to rampant and careless use of firearms, to the extent that a warning shot into the air can mysteriously wind up someone’s liver.

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On many occasions, I have been surprised  because the police are well-trained and remember they once won a shooting contest, they beat the army and navy to second and third  places. So how come that some of them mishandle weapons so childishly as to cause injury when there should be no cause for it?

The Inspector-General of Police’s embarrassment is evinced in his words. He observes that various accidents resulting from now indiscriminate “stray” bullets and warning shot give the impression that the police aren’t properly, trained in weapons handling.

 “Members of the public have become so aggrieved and intolerant that they are not even prepared to listen to official explanations on how the accidents happened, “he said.

Well, until the police sort themselves out as to those who are hopelessly incompetent in handling weapons aim who are not, I do not think it would be prudent to make policemen use live ammunitions in public unless the situation really demands it. Other means of subduing recalcitrant are available – rubber bullets, blank shots, tear gas, etc.

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When tear gas was recently used at Legon during a students’ demonstration, it was quite effective in dispersing them.  I didn’t know student could run that fast on empty stomachs. Some did not eat breakfast before joining the demo, but when the tear gas came, they exhibited excellent footwork, taking off in Olympic fashion, Bravo!

In any case, the topic cannot be exhausted without reflecting on another aspect of the IGP’s speech at the opening of a refresher course for Police Inspectors. He noted that even if a police Officer suffers any form of death at the hands of a criminal in the course of protecting life and property, the tragedy of the policeman’s death does not evoke any sympathy whatsoever from the public.

I think that is a good point to ponder, and it brings into question the idea of self-defense on the part of policemen. Should a policeman, for instance, kill a criminal who is out to cause harm or death to him? It needs to be debated because both the policeman and the dangerous criminal have the right to life.

Anyhow, the embarrassment being caused to the IGP by some careless policeman is well expressed. The problem is that when a policeman fires a warming shot that causes injury, people do not blame only the policeman. They also blame the government. It is just like someone who blamed the government when his mother-in-law slapped him hard in the eye. I don’t know whether he wanted the government to receive the slap on his behalf.

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At any rate, customs officers who are also trigger-happy and misuse weapons in the performance of their duties will be sanctioned. In fact, they’ll be sacked! Sounds deterring isn’t it?

This article was first published on Saturday November 14, 1998

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Migrant health, wellbeing in Finland  

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Helsinki university central hospital

Today, I focus on the theme of mental health and wellbeing among Ghanaian migrants in Finland, a move away from the topic of personalities or groups and their accomplishments within the Ghanaian community in Finland that I have been writing on.

In recent times, I have been thinking about the mental health of Ghanaian (and other) migrant parents’ social environments and the impact on their children’s wellbeing in Finland.

According to research, childhood disadvantage is associated with adult psychological distress, although the role of behavioural risk factors around it may be unclear.

Mental health is a huge problem in the world, according to the World Health Organisation (WHO). Studies have also shown that maternal, paternal and parental distress (i.e. both maternal and paternal distress) are associated with reduced linear growth of the children.

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When things go bad, social child welfare interventions ensure that children are taken away (child removals) from the parent or parents for safe keeping.

In Finland, studies have examined how behavioural risk factors mediate the effects of childhood disadvantage on adult psychological distress. There is a correlation between parent and infant psychotherapy on maternal mental health and psychological functioning and children’s welfare. The question is: what is the situation with Ghanaian migrants and their health in Finland?

The focus of NGOs and migrant associations

The World Health Organisation (WHO) defines health as “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity” (see www.who.int).

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Finland has a very good healthcare delivery system and social services accessible to all residents in the country. Many migrants, including those in the Ghanaian community, are aware of these opportunities and are expected to take advantage of such chances.

As I wrote some time ago, a healthy migrant community is beneficial to the society as a whole. In Finland, public agencies, migrant associations and other non-governmental organisations (NGOs) have been giving health information in various channels— webinars, mass media (radio, TV, as well as the new media and others). Such actions are very helpful to the people.

It has been pointed out that factors that improve mental health and wellbeing must be supported. Migrants’ mental and general health or wellbeing are affected by many factors, including cultural ideas of health, illnesses, and the prevention, treatment and symptoms of illnesses (see www.thl.fi). 

Advocacy by the civil society sector

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I have recently been making inquiries about migrants’ health generally and wellbeing in Finland. Many people see the need for advocacy, to intensify education and create more awareness about health and wellbeing of migrants in Finland.

NGOs and other organisations as part of the civil society sector play a crucial role in supporting migrant health in Finland, completing public services by offering legal advice, mental health support, and specialized services for vulnerable groups. Such NGOs and social groups, including migrant associations, offer specialized support for migrant women, while others are involved in activities that address social exclusion issues that impact health.

Research and other reports indicate that NGOs and other social institutions advocate for the involvement of individuals and communities in health decision-making. It has been pointed out that migrants’ involvement in health decision-making requires explicit national policies that are implemented evenly across policy-making. 

Integration

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According to the Finnish health department, health and wellbeing are an important part of the integration process. Hence, it is accepted that factors to improve health and wellbeing must be supported.

Generally, migrant associations help the health authorities and formally create awareness among their members and other migrants, usually in collaboration with some Finnish institutions, and are thus an important tool for several migrants to be positively active and to get their interest and concerns heard.

As I wrote previously, the role of migrant associations acting as bridge-builders for the integration and inclusion of migrants through participation in the decision making process and by acting as a representative voice is highly appreciated in Finland.

The social media outlets have become an important means for disseminating information and it could be a key medium through which migrant groups or associations and other institutions could educate people.

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A positive outlook on the Finnish healthcare system

As I keep saying, Ghanaian and other African migrants in Finland generally have a positive mind and hope for the best in life. They know that the Finnish healthcare system, one of the best in the world, has a comprehensive healthcare service that caters for every resident in the country.

Migrants know that as residents they can count on and readily access good healthcare service delivery in Finland. All they need to do is to go for regular medical checks and counselling since early diagnosis is key in the treatment of any illness. Adhering to treatment at the hospital is the key. Assigning spiritual interpretations could be detrimental. Thank you!

GHANA MATTERS column appears fortnightly. Written in simple, layman’s terms, it concentrates on matters about Ghana and beyond. It focuses on everyday life issues relating to the social, cultural, economic, religious, political, health, sports, youth, gender, etc. It strives to remind us all that Ghana comes first. The column also takes a candid look at the meanings and repercussions of our actions, especially those things we take for granted or even ignore. There are key Ghanaian values we should uphold rather than disregard with impunity. We should not overlook the obvious. We need to search for the hidden or deeply embedded values and try to project them.

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With Dr Perpetual Crentsil

perpetual.crentsil@yahoo.com

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