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Banks urged to offer more digital solutions to customers
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President of the Chartered Institute of Bankers, Rev. Mrs Patricia Sappor, has urged banks to deepen their collaboration with the financial and technology (Fintech) organisations to enable them offer more digitised solutions to customers.
She believed a lot of banks had intensified their digital operations in the wake of the COVID-19 pandemic but there was still more to be done to improve efficient service delivery.
According to her, banks could reduce operational cost by employing innovative means of doing business, in addition to encouraging clients to patronise digital channels such as Mobile Applications, USSDs, Internet Banking, among others.
Speaking at a virtual seminar to discuss the impact of the COVID-19 on the banking sector, Mrs Sappor tasked banks and other financial institutions to “proactively stay in touch and build good relationships with their clients” and support them through difficult times.
“One of the key impacts of the current pandemic is the emphasis on social distancing and contactless payment options. The situation presents financial institutions with the opportunity for digital transformation both at the front and back office levels,” she said.
Increase partnership with technology firms, she noted, could result in “efficient service delivery, quicker turn-around time and improvement in overall service experience for customers.”
While urging banks to continue observing all COVID-19 protocols, she further urged individuals and entrepreneurs to develop a savings culture.
“Banks have had to re-strategise and re-prioritise projects with the influx of the COVID-19 pandemic. Banks can no longer go back to their old ways of operating since the needs and psyche of customers have changed significantly as a result of COVID-19,” Mrs Sappor noted.
She said procurement of PPE and other items for the wellbeing of staff and customers had, to some extent, increased the operation cost of banks, adding that the pandemic had also led to low deposits, non-performing loans, among other challenges.
“Shareholders may, therefore, experience low returns on their investments and some may not even receive dividends at the end of 2020 financial year,” she added.
The virtual seminar, hosted by Krif Media Limited, brought together players in the industry to deliberate on measures to handle the impact of the pandemic on the sector.
Rev. Kennedy Okosun, Executive Chairman of Krif Ghana Limited, also asked stakeholders to implement strategies to help protect financial institutions from the effects of the pandemic so they could continue to be the “engine of growth” for businesses.
Mrs Abiola Bawuah, Regional CEO of United Bank of Africasaid even though COVID-19 had hit the sector hard, it had presented various opportunities for “thinking outside the box and we must all learn lessons for future interventions.”
Mrs. Mary Brown, former Deputy Managing Director of Prudential Bank, in her speech suggested that banks must set up a “Special Credit Coordinating Room that will be responsible for selling and operationalising the Bank’s Credit Strategy in response to the crisis.”
By Spectator Reporter
Minister for Education Haruna Iddrisu has questioned why Ghana continues to import toothpicks despite having the resources to produce them locally.
Speaking in Parliament, Mr. Iddrisu, who previously served as Minister for Trade and Industry, said he feels ashamed that the country still depends on imports for such a basic product.
“I have been Minister for Trade and Industry before and I carry the shame. How come that in Ghana we cannot produce toothpicks and we have to import them?” he asked.
According to him, Ghana has enough resources to support local businesses to manufacture products such as toothpicks instead of relying on imports. He said the country should encourage private sector investment in manufacturing to create jobs and reduce dependence on foreign goods.
Mr. Iddrisu alleged that some people who received government support under private sector initiatives failed to use the funds for their intended purpose.
“If you want, Honorable Kojo, because you… I can’t go there. There are people who took money in the name of the private sector and said they were going to farm. That money never went to their farms. You know that,” he told Parliament.
On job creation, the Education Minister said he agreed with the views expressed by a colleague on the need to create more employment opportunities. However, he argued that the One District, One Factory (1D1F) programme did not provide the solution to Ghana’s employment challenges.
Mr. Iddrisu made the remarks during parliamentary proceedings while contributing to discussions on job creation and the country’s industrial development.
By: Jacob Aggrey
New Patriotic Party (NPP) communications officer, Dennis Miracles Aboagye, has dismissed reports linking him to an alleged GH¢55 million case, insisting that no such issue was raised during his detention by the Economic and Organised Crime Office (EOCO).
In a Facebook post after his release from EOCO custody, Mr Aboagye stated that at no point during his detention was he questioned about any GH¢55 million.
“For the records: There was no discussion of any GH¢55 million with me by EOCO. None,” he wrote.
According to him, he was detained for four days, a day after announcing his intention to contest for the position of National Communications Director of the New Patriotic Party.
Mr Aboagye alleged that false narratives were circulated about his arrest but expressed confidence that the truth would eventually prevail.
He thanked NPP supporters who demonstrated and called for his release, saying news of the protests reached him while he was in detention and encouraged him.
Mr Aboagye indicated that the support shown by party faithful strengthened his resolve and reaffirmed his commitment to serve the NPP.
He maintained that his detention had not discouraged him from pursuing his political ambition.
“If the intention was to break me, it has failed. If the intention was to scare me, it has failed spectacularly,” he stated.
Mr Aboagye expressed appreciation to his legal team, the leadership of the NPP and all supporters who stood by him throughout his detention.
He reiterated his determination to lead the party’s Communications Directorate, declaring that he remained “ready to win” and committed to what he described as the party’s mission to “command the narrative.”
By: Jacob Aggrey
