Editorial
ECG PowerApp: A mixed bag of technical issues, uncredited payment concerns
Dear Editor,
On February 18, 2020, the former Vice President, Dr Mahamudu Bawumia, launched the Electricity Company of Ghana (ECG) PowerApp, a mobile application designed in-house by staff of ECG.
It was to improve its service delivery to its customers.
The development of the app also meant that customers of ECG would now have the opportunity to purchase power and pay bills using their mobile phones.
That means customers of ECG would no longer have to join long queues to purchase power, but could now do that at their own convenience and in the comfort of their homes.
According to the Communication Officer, the PowerApp has increased annual revenue growth for the company.
He said as of April 2024, the new application system had increased its annual revenue growth by 128 per cent as compared to the old system at negative seven per cent.
Despite these reasons for which the app was developed and the benefits it has brought to ECG, there have been growing concerns among a section of the public on its use.
Some have argued that they were not credited after using the app to recharge their prepaid meter while the money was deducted from their MoMo accounts.
Such experience has made some customers vow not use the app to recharge their prepaid meters but rather go to prepaid vendors nearby to purchase credit. Some are even prepared to travel to far places to purchase prepaid credits.
I think such experience does not speak well of ECG because it could affect public trust in the company in its service delivery. This is the more reason why the ECG has to take the concerns raised by its customers seriously.
Kofi Bruce,
Mampong
Dear Editor,
I WRITE to draw the attention of NADMO and other related agencies to the recent prediction by the Ghana Meteorological Agency to expect a lot of rains this year, especially in the Southern sector of the country.
GMet issued the forecast to provide an early warning to protect lives and property.
Interestingly, the Southern sector happens to be one of the many trouble spots in the country when the rains start.
It predicted the season to start in March and continue until July or August with above-normal rainfall along the eastern coast and nearby inland areas, including Accra, Tema, Cape Coast, Saltpond, Asamankese, Akim Oda, Koforidua, and Kade.
Knowing the problems faced as a country, concerns have been raised in certain quarters about the aftermath flooding problems in low-lying areas.
These concerns are well placed because flooding has become an annual ritual associated with the season.
My appeal goes to NADMO as well as the district and metropolitan assemblies. They are responsible for activities before and after the season.
As we prepare, they must spearhead the campaign to desilt the drainages in order for water to flow freely.
The citizenry must also show some sense of responsibility by desisting from throwing rubbish into gutters to block the free flow of water.
Noah Musa,
Adabraka
Dear Editor,
I WOULD like to express my views on why some people abuse leaders on social media platforms.
In recent times, social media has become a powerful tool for communication and expression. Unfortunately, many people misuse this freedom by insulting and abusing leaders instead of engaging in constructive criticism.
One major reason for this behaviour is frustration. When citizens feel ignored, unemployed, or affected by poor policies, they sometimes turn their anger toward leaders online.
Another reason is anonymity. Social media allows users to hide behind fake names and profiles, which gives them the confidence to say things they would not dare say in public. This lack of accountability encourages abusive language and disrespectful comments.
Ignorance and misinformation also play a role. Some people abuse leaders based on false news or rumours without verifying facts. This leads to unnecessary attacks that can damage reputations and create tension in society.
While leaders should be held accountable, abuse and insults do not solve problems. Too many people are finding social media platforms as homes to hide and churn out untruths that goes a long way to damage the image and credibility of the victims.
Constructive criticism, dialogue, and lawful channels are better ways to express dissatisfaction. Citizens must remember that respect is essential for national unity and development.
I hope this letter will encourage people to use social media responsibly and promote respectful communication.
Eugene Ampiaw,
Takoradi
