Features
Artificial Intelligence in Ghanaian workplaces: Opportunities, concerns, and the way forward
ARTIFICIAL Intelligence (AI) is no more a remote concept for organisations in Ghana. Recent research has highlighted the significant impact AI is having in remodelling workplaces in Ghana, unveiling a mix of opportunity, anxiety, and a pressing call for coordinated national response. A study focusing on a Ghanaian service organisation in the advertising industry investigated how AI influences employee skills development. The results paint a picture of a technological shift that is rapidly gaining ground in the local workplace, albeit with mixed implications for the workforce.
AI and employee upskilling: A double-edged sword
The study found a statistically significant, though moderate, positive relationship between AI deployment and employee upskilling. Employees exposed to AI technologies were more likely to enhance their capbilities—particularly in areas such as data analysis, digital literacy, and continuous learning. This finding aligns with global trends where AI is facilitating learning adaptation and professional growth.
However, the research also pointed out a sobering reality that AI adoption often comes together with workforce downsizing. The data showed a strong correlation between AI implementation and employee redundancies, raising red flags about job security for many Ghanaians.
“While AI can help employees do their jobs more effectively, it also automates tasks that previously required human effort”, the author noted. “This duality—simultaneously empowering and displacing workers—is at the heart of the AI debate.”
Organisational relevance and the AI imperative
Despite these challenges, organisations embracing AI are seeing positive results in terms of relevance and competitive advantage. The study confirmed a statistically significant relationship between AI adoption and organisational effectiveness, though the influence was not overwhelmingly strong. This suggests that while AI can enhance efficiency, it must be strategically integrated into business models to be fully effective.
Yet, many Ghanaian companies, especially SMEs, remain hesitant. Barriers such as lack of technical infrastructure, fears of losing control to algorithms, and low digital literacy rates hamper widespread adoption. This is echoed in South African and broader African contexts, where similar patterns of resistance and slow uptake prevail.
Current AI issues in the Ghanaian workplace
Ghana faces several unique challenges in integrating AI into its workplaces:
Unlike Kenya or Rwanda, Ghana lacks a clear national AI policy or roadmap. This absence of legal frameworks and guidelines hinders sustainable, responsible AI implementation.
The study revealed that while some staff have received training— primarily on Microsoft 365 Copilot— many are limited in their exposure. This creates a lopsided workforce where a few benefit, and many lag behind.
The largest demographic in the study (27.5 per cent) was aged 18–25. Without deliberate interventions, this youth cohort faces a high risk of being left behind by AI-driven changes.
Employee sentiment toward AI is mixed—13 per cent expressed enthusiasm, while over 20 per cent were wary or pessimistic. This shows the emotional toll and uncertainty surrounding AI’s future role in jobs.
The way forward
To harness AI’s benefits while minimising its risks, Ghana must adopt a strategic, inclusive approach:
The government should develop a comprehensive AI framework that supports innovation while protecting workers’ rights. Such a policy should include data protection laws, ethical AI guidelines, and incentives for private sector adoption.
Organisations must invest heavily in upskilling and reskilling employees. These programmes should not just focus on technical skills but also foster soft skills such as critical thinking, adaptability, and digital literacy.
Educational institutions should embed AI and digital economy topics into basic, secondary, and tertiary curricula. Producing AI-literate graduates is key to future-proofing the workforce.
Collaboration between government, industry, and academia is essential to pool resources, share expertise, and drive AI readiness across sectors.
As AI transforms work, employers must provide psychological support and foster inclusive environments. Change management strategies are essential to guide employees through this transition.
Conclusion
AI is here to stay, and Ghanaian workplaces are beginning to feel its presence. While the promise of enhanced productivity and competitiveness is real, so are the threats of job loss and exclusion. The research findings make it clear: the future of work in Ghana must be one where technology and human development evolve together. Without deliberate, inclusive policies and strategic foresight, the country risks widening inequality and stifling innovation. But with the right investments and political will, Ghana can turn AI from a threat into an engine of inclusive economic growth.
The writer is a Senior Lecturer in the Faculty of Management Studies, University of Professional Studies Accra.
By Esther J.K Attiogbe (PHD)
One of the issues we have been grappling with as a nation is corruption, and it has had such a devastating effect on our national development. I have been convinced that until morality becomes the foundation upon which our governance system is built, we can never go forward as a nation.
Our traditional practices, which have shaped our cultural beliefs, have always espoused values that have kept us along the straight and the narrow and have preserved our societies since ancient times.
These are values that frown on negative habits like stealing, cheating, greediness, selfishness, etc. Our grandparents have told us stories of societies where stealing was regarded as so shameful that offenders, when caught, have on a number of instances committed suicide.
In fact, my mother told me of a story where a man who was living in the same village as her mother (my grandmother), after having been caught stealing a neighbour’s cockerel, out of shame committed suicide on a mango tree. Those were the days that shameful acts were an abomination.
Tegare worship, a traditional spiritual worship during which the spirit possesses the Tegare Priest and begins to reveal secrets, was one of the means by which the society upheld African values in the days of my grandmother and the early childhood days of my mother.
Those were the days when the fear of being killed by Tegare prevented people from engaging in anti-social vices. These days, people sleeping with other people’s wives are not uncommon.
These wrongful behaviour was not countenanced at all by Tegare. One was likely going to lose his life on days that Tegare operates, and so unhealthy habits like coveting your neighbour’s wife was a taboo.
Stealing of other people’s farm produce, for instance, could mean certain death or incapacitation of the whole or part of the body in the full glare of everybody. People realised that there were consequences for wrongdoing, and this went a long way to motivate the society to adhere to right values.
Imagine a President being sworn into office and whoever administers the oath says, “Please say this after me: I, Mr. …., do solemnly swear by God, the spirits of my ancestors and the spirits ruling in Ghana, that should I engage in corrupt acts, may I and my family become crippled, may madness become entrenched in my family, may incurable sicknesses and diseases be my portion and that of my family, both immediate and extended.”
Can you imagine a situation where a few weeks afterwards the President goes to engage in corrupt acts and we hear of his sudden demise or incapacitation and confessing that he engaged in corrupt acts before passing or before the incapacitation—and the effect it will have on his successor? I believe we have to critically examine this option to curb corruption.
My grandmother gave me an eyewitness account of one such encounter where a woman died instantly after the Tegare Priest had revealed a wrong attitude she had displayed during the performance on one of the days scheduled for Tegare spirit manifestation.
According to her story, the Priest, after he had been possessed by the spirit, declared that for what the woman had done, he would not forgive her and that he would kill. Instantly, according to my grandmother, the lady fell down suddenly and she died—just like what happened to Ananias and his wife Sapphira in Acts Chapter 5.
NB: ‘CHANGE KOTOKA INTERNATIONAL AIRPORT TO KOFI BAAKO
By Laud Kissi-Mensah
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A path towards healing
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BY ROBERT EKOW GRIMMOND-THOMPSON
