Editorial
ECG PowerApp: A mixed bag of technical issues, uncredited payment concerns
Dear Editor,
On February 18, 2020, the former Vice President, Dr Mahamudu Bawumia, launched the Electricity Company of Ghana (ECG) PowerApp, a mobile application designed in-house by staff of ECG.
It was to improve its service delivery to its customers.
The development of the app also meant that customers of ECG would now have the opportunity to purchase power and pay bills using their mobile phones.
That means customers of ECG would no longer have to join long queues to purchase power, but could now do that at their own convenience and in the comfort of their homes.
According to the Communication Officer, the PowerApp has increased annual revenue growth for the company.
He said as of April 2024, the new application system had increased its annual revenue growth by 128 per cent as compared to the old system at negative seven per cent.
Despite these reasons for which the app was developed and the benefits it has brought to ECG, there have been growing concerns among a section of the public on its use.
Some have argued that they were not credited after using the app to recharge their prepaid meter while the money was deducted from their MoMo accounts.
Such experience has made some customers vow not use the app to recharge their prepaid meters but rather go to prepaid vendors nearby to purchase credit. Some are even prepared to travel to far places to purchase prepaid credits.
I think such experience does not speak well of ECG because it could affect public trust in the company in its service delivery. This is the more reason why the ECG has to take the concerns raised by its customers seriously.
Kofi Bruce,
Mampong
Editorial
Concern over mentally ill persons roaming Kwame Nkrumah Circle Interchange
Dear Sir
I write to express my concern over the growing number of mentally ill individuals roaming the Kwame Nkrumah Circle Interchange in Accra.
This area, a vital transportation hub and commercial centre, has increasingly become home to several persons visibly suffering from mental health issues, often without adequate care or supervision.
This situation poses risks both to the affected individuals and the general public. Some of these individuals are exposed to traffic hazards, unsanitary conditions, and in some cases, hostile treatment from passersby.
There have also been reports of occasional erratic behaviour, which causes fear and discomfort among commuters and vendors.
Mental health is a public health issue, and these individuals deserve compassion, medical attention, and a safe environment.
I urge the Ministry of Health, the Accra Metropolitan Assembly, and relevant NGOs to collaborate on a sustainable solution including mental health outreach programmes, rehabilitation, and safe housing.
Kwame Nkrumah Circle should be a symbol of progress, not a place where the vulnerable are left to struggle. Let us act with urgency and humanity.
From John Boateng
Kwame Nkrumah Circle
Editorial
Parents should encourage their wards writing BECE
Dear Editor,
AS the 2025 Basic Education Certificate Examination (BECE) takes off across the country starting Wednesday, I write to encourage all candidates taking part in this important step in their academic journey.
Out of a total of 603,328 candidates taking the examination this year, 306,078 are females, whiles the rest 297,250 are males.
Over the years, the examination begins on Monday and ended on Friday but per the timetable, this year’s candidates started on Wednesday and will end next week.
The BECE is not just an exam, it is a milestone from one stage to another. It represents years of hardwork, dedication and the dreams of countless students who hope to continue their education and build a brighter future.
This is where the role of parents, teachers and society become beneficial. Let us offer not only academic support but emotional encouragement to them.
I also appeal to educational authorities to ensure fairness, proper supervision and transparency throughout the examination period.
The journey may be challenging, but with time, focus and discipline they can make it.
I wish to use this platform to wish all of them well.
Naa Koshie, Teshie
