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Remember Lot’s wife

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Monuments are structures erected to commemorate a person, group, or an event whose memory is deemed significant and worthy of preservation. They come in various forms like statues, war memorials, parks, and historical buildings.

Cape Coast,for example, boasts of several monuments such as the Castle used to hold slaves before they were loaded onto ships and sold in the Americas, especially the Caribbean. The “Gate of No Return” at the Castle through which captured slaves, the virile ones, of course, were herded to waiting vessels,was the last stop for these poor souls before crossing the Atlantic Ocean to be sold. The sad history has turned the Cape Coast Castle into a focal point of Pan-Afri­can history, and a venue of cultural and spiritual pilgrimage for Africans from the diaspora who troop in pe­riodically to honour the memory of their ancestors.

There is also the Victoria Park which is said to hold the distinguished honour of being the first official grounds to host association football in Ghana, then known as the Gold Coast, and under British colonial rule. It was named after the British monarch at the time, Queen Victoria,said to have acceded, at least, in part, to a request by some Gold Coast patriots, to be granted access to some lands. As a token of appreciation, they established the park and erected the queen’s bust at the entrance.

One monument whose construc­tion I cannot fathom is that of a huge crab at the city centre.The crusta­cean is the adopted mascot of Cape Coast,and it sits atop a huge platform erected near the London Bridge whose name deceives people until they visit the popular place and realise, to their chagrin, that it is nothing more than a culvert boldly emblazoned with the inscription: London Bridge. Back to the crab. Why that mascot? If you ob­serve crabs in a container displaying their character, you would not recom­mend that anthropoid as a mascot. They all have PhDs.While one tries to climb to the top, another will pull him down. Under that circumstance, none of them makes it to the top.

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In, perhaps, the shortest ser­mon He ever preached, Jesus points humanity to one monument whose significance transcends time into eternity. “Remember Lot’s Wife,” He said. What is it about Lot’s wife that we need to know? What has it got to do with all that I have been writing aforehand about monuments? What lesson do we have to take to heart about Lot’s wife?

First, God turned her into a mon­ument in a split second for disobe­dience. A living, walking being was turned into a pillar of salt in a twin­kling of an eye to remind succeeding generations of the abomination of So­dom and Gomorrah, and the punish­ment of those who have the slightest inclination towards those cities and what they represent.

For the sin of homosexuality, God literally rained fire on those cities and destroyed all except Lot, his wife, and three children. As Lot’s family were led out to safety,they were instructed not to look backward towards the doomed metropolis. But Lot’s wife disobeyed that instruc­tion and paid the ultimate price for her action.Remember that she was not even a lesbian. She only showed an inclination towards the doomed cities. Of how much sorer punishment do you think practitioners are worthy?

Did you know that the word “sodomy” originated from the name of that city? From time immemorial, God has been frowning on the prac­tice and has spelt out the penalty for those who brazenly flout His com­mandment.

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When Ghanaians feared the Lord in days past, this shameful practice was alien to our culture. Of course, there was “supi,”a form of lesbianism among some girls in some second­ary schools.Men with men doing the abominable was more under wraps in the closet. Now, that has changed. Everything is in the open and surpris­ingly, people who should know better are claiming that everyone has the right to love whoever they want. In accents louder than words, many respected people in academia, poli­tics, media, and the legal profession among others, have lent their support to the aberration with their overt and subtle consent.

But the scriptures unequivocally declare that homosexuality is sin and punishable by eternal damnation. “Or do you not know that the unrigh­teous will not inherit the kingdom of God? Do not be deceived: neither the sexually immoral, nor idolaters, nor adulterers, nor men who practise homosexuality, nor thieves, nor the greedy, nor drunkards, nor revilers, nor swindlers will inherit the kingdom of God. 1 Corinthians 6:9-10, ESV.

In another passage, it is stated unambiguously: “For this reason, God gave them up to dishonour­able passions. For their women exchanged natural relations for those that are contrary to nature; and the men likewise gave up natural relations with women and were consumed with passion for one another, men committing shameless acts with men and receiving in themselves the due penalty for their error. And since they did not see fit to acknowledge God, God gave them up to a debased mind to do what ought not to be done …Romans 1:26-28, ESV. What could be clearer than this?

God says because men do not want to acknowledge His authority, He has given up on them to do what they want. But even then, once a person turns from it, God is more than willing to forgive and pardon.

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To those who assault the integrity and trustworthiness of the Bible and argue that the story is just a fable, or a myth, may I submit that the authority, inerrancy, and sufficiency of the Bible is without debate. It is God’s literal words given to men by the inspiration of His Holy Spirit over different periods of time to record for humanity. It is for instruction in righteousness, correction, and reproof. In that respect, the Bible speaks with infallible divine authority in all matters upon which it touches, including homosexuality. Everything we need to know about God, about life – past, present, future – about eternal salvation and damnation, all these and more are contained in the scriptures.

Such people would do well to know that Jesus was a historical figure who alluded to Lot’s wife as well as the de­struction of Sodom and Gomorrah by lit­eral fire. Besides, any time He makes a reference to an issue whose origin dates back to the Old Testament prophets before He appeared on the earth, He is authenticating the record. In fact, the Bible says if people refuse to believe its submissions, their unbelief would not invalidate the facts.

But why remember Lot’s wife?The Bible has become the focal point of the devil’s constant and relentless assault. Crass falsehood is spreading like wild­fire and causing widespread rejection of the truth of God’s Word, leading to a pervasive deception of the masses by popular culture.

In view of the emerging liberal and non-literal interpretation of the Bible, and its attendant deception of the world, the words of the Lord Jesus Christ become all the more relevant for these ominous days.

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The serpent is back in the garden spreading doubts and lies. The first question in the Bible was posed by the devil. When God specifically and explicitly warned Adam and Eve not to eat a particular fruit, the devil came and deceived the woman with a dubious question enquiring, “Has God really said?”He is at it again telling those who want to hear that God does not restrict the gender of their sexual partners to the opposite sex, and that man to man is just right with the Almighty.

Thank God for real men like Honourable Sam George the MP for Ningo/Prampram and the lead sponsor of the proposed anti-gay bill dubbed: The Promotion of Proper Human Sexual Rights and Ghanaian Family Values Bill, 2021.

Let it be trumpeted loud and clear that no amount of name-call­ing and threats emanating from a minority and their international partners can ever intimidate the right-thinking people of Ghana and compel them to condone that evil.

The proponents of that evil agen­da allude to democracy and all its so-called freedoms, but they leave out the fact that under parliamenta­ry democracy, the minority in a vote count accede to the majority. That is the rule, and it will apply in any vote concerning the issue.

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Supporters of the LGBTQI are even arguing about rights. How au­dacious for mortal man to talk about rights in the kingdom of the great God who declares forcefully that the earth and all its fulness belong to Him! He is an absolute monarch and has set His rules to govern His kingdom.

To think that God would condone same-sex marriage is an illusion and trance. It is the foulest delu­sion that ever cheated the hopes of men. With submissions impossible to refute, the Bible reduces the argu­ment to an absurdity.It is Adam and Eve, not Adam and Steve. Period!

“For the sin of homosexuality, God literally rained fire on those cities and destroyed all except Lot, his wife, and three children. As Lot’s family were led out to safety,they were instructed not to look backward towards the doomed metropolis. But Lot’s wife disobeyed that instruction and paid the ultimate price for her action. Remember that she was not even a lesbian. She only showed an inclination towards the doomed cities. Of how much sorer punishment do you think practitioners are worthy?”

Contact: teepeejubilee@yahoo. co.uk

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By Tony Prempeh

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Features

Fix It Fast or Lose Them Forever: The Ever-Rising Importance of Service Recovery in Competitive Industries

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Yes, in literature and in practice, differences exist regarding customer service, service failures, and service recovery.

But have you ever considered the latter (service recovery) and its potential impact on service experience, brand building, and sustainable growth?
Well, in today’s fiercely competitive service economy, customer experience has become one of the most powerful determinants of business survival and long-term success.

Across industries, from aviation and banking to telecommunications, hospitality, healthcare, retail, and digital platforms, customers now expect fast, seamless, and reliable service delivery at every touchpoint.

Yet despite technological advancements and operational improvements, service failures remain inevitable.

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Systems experience downtime, deliveries are delayed, reservations are misplaced, payments fail, customer inquiries go unanswered, employees mishandle interactions, and digital platforms experience disruptions.

In the midst of these, what increasingly separates successful organisations from struggling ones is not whether failures occur, but how quickly and effectively they recover when they do.

Service Recovery

Simply put, it is the process of fixing a service problem and restoring customer confidence after a failure has occurred.

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Examples of service recoveries are; an airline offering compensation after a flight delay, a telecom company restoring interrupted service and providing bonus data, a restaurant replacing a wrongly prepared meal at no extra cost, a hotel upgrading a guest’s room after a booking problem, and finally a bank reversing an erroneous transaction and apologising promptly.

As competition intensifies and customer expectations continue to rise, service recovery is rapidly evolving from a routine customer service function into a critical strategic capability.

Businesses are discovering a hard truth of the modern marketplace: fix customer problems quickly, or risk losing them permanently.

Customers are More Powerful Now Than Ever

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Customers now possess more power than at any other time in business history. Digital technology, social media, online reviews, and mobile connectivity have fundamentally changed customer behaviour.

Consumers now easily compare competitors instantly, publicly share negative experiences, switch providers with ease, and influence the purchasing decisions of thousands of others online.

This evolution has made customer loyalty increasingly fragile. A single poor experience can quickly damage years of brand-building effort.

In highly competitive sectors where products and pricing are often similar, customer experience has emerged as one of the few sustainable competitive advantages.

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Modern customers no longer evaluate organisations solely by product quality or pricing. Increasingly, they judge businesses by their responsiveness, reliability, transparency, empathy, and effectiveness in resolving problems.

Why Service Recovery Matters More Than Ever

Failures are no longer viewed as isolated operational incidents, especially in competitive service sectors. They are moments that directly influence customer trust, brand perception, and future purchasing behaviour.

Research across service industries consistently demonstrates that customers are often willing to forgive mistakes when organisations respond quickly, communicate honestly, show empathy, and resolve issues effectively.

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Conversely, poor recovery experiences frequently create stronger dissatisfaction than the original service failure itself.

For many businesses, the greatest reputational damage does not arise from operational errors, but from delayed responses, poor communication, lack of accountability, and unresolved customer frustrations.

This has elevated service recovery into a central component of customer relationship management and competitive strategy.

Speed, a Competitive Weapon
In the modern service economy, speed is no longer merely operational efficiency; it is a basic customer expectation.

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Consumers increasingly expect: immediate responses, real-time updates, fast complaint resolution, and proactive communication. Delays are often interpreted as incompetence, indifference, or organisational inefficiency.

Consequently, organisations are redesigning their service recovery frameworks to prioritize rapid intervention and customer reassurance.

A cursory assessment revealed that some businesses now operate dedicated customer experience teams, 24/7 support systems, AI-powered service platforms, automated escalation systems, and real-time issue monitoring dashboards.

The ability to resolve customer problems quickly is now a major source of competitive differentiation.

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Technology Is Transforming Recovery Strategies

Technology is fundamentally reshaping how organisations manage service recovery. Across industries, companies are leveraging artificial intelligence, customer analytics, chatbots, predictive monitoring systems, and integrated digital support platforms.

These tools allow organisations to identify service failures earlier, monitor customer dissatisfaction, automate responses, personalize engagement, and accelerate resolution timelines.

Some organisations now proactively contact customers before complaints are formally lodged, using analytics to identify service disruptions in real time.

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This means that the future of service recovery is increasingly preventive rather than purely reactive.

Service Recovery as a Brand Strategy
Forward-looking organisations are now treating service recovery as part of brand management strategy rather than operational damage control.

The logic is straightforward because, acquiring new customers is expensive, dissatisfied customers influence others, and loyalty is increasingly experience-driven.

Businesses are therefore measuring customer satisfaction, response times, complaint resolution rates, customer retention, and net promoter scores more aggressively than before.

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In many industries, service recovery performance is now discussed at executive and board levels because of its direct relationship with profitability, reputation, and long-term growth.

A call to action

As industries become more digital, interconnected and customer-driven, service recovery will likely become even more important.

Therefore, organisations that succeed in the future will likely be those that respond rapidly, communicate transparently, empower employees, leverage technology intelligently, treat customers fairly, and place their (customers’) trust at the centre of recovery strategies.

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Remember, customers now have more choices, less patience, and greater influence than ever before, a clear message to forward-looking organisations that when service breaks down, recovery is everything. Fix it fast or risk losing customers forever.

Writer: Mohammed Ali

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Features

… Steps to handle conflict at work- Final Part

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Conflict at work is more common than you might think. According to 2022 research by The Myers-Briggs Company, more than a third of the workforce reports dealing with conflict often, very often, or all the time in the workplace.

Addressing a dispute might feel tense or awkward, but resolving the conflict is typically well worth it in the long run. Whether you are trying to mediate conflict between colleagues or are directly involved. Last week we looked at three and this week is the remaining four steps you can take to manage workplace conflict.

4. Find common ground

The best way to handle workplace conflict is to start with what you can agree on. Find common ground between the people engaging in conflict. If you are directly involved in the conflict, slow down and focus on results instead of who’s right.

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If you are the mediator for conflict resolution between coworkers, observe the discussion and help point out the common ground others may not see.

5. Collectively brainstorm solutions

When deciding how to handle workplace conflict, it can be tempting to problem-solve on your own. Sometimes, it feels easier to work independently rather than collaboratively. However, if you want to achieve a lasting resolution, you will need to motivate your team to get involved.

Brainstorm possible solutions together, and solicit input from everyone involved on the pros and cons of each option until you settle on a solution that feels comfortable to everyone. This will help all team members feel a sense of ownership that can help prevent future conflicts.

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6. Create an action plan

Once you have created an open dialogue around workplace conflicts, it is time to resolve them. Just like any other work goal, this requires creating a concrete plan and following through.

Create an action plan and then act on it. It does not matter what the plan is, as long as you commit to it and resolve the conflict as a result.

7. Reflect on what you learned

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All conflicts offer an opportunity to grow and become a better communicator. Identify what went well and what did not.

Work with your whole team to gather learnings from the conflict so you can avoid similar situations in the future.

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