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Provide quality and reliable services to customers… E/R PURC boss to ECG, GWCL

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The Eastern Regional Manager of the Public Utilities Regulatory Commission (PURC), Mr Jude Aduamoah-Addo has called on Utility Providers, especially Electricity Company of Ghana (ECG) and Ghana Water Company Limited (GWCL) to ensure provision of quality s reliable services to customers.

According to him, the provision of quality and reliable services was still an issue and a major part of complaints made by customers to the Commission.

“The PURC in the Eastern region in fulfilling the Commission’s mandates of receiving, investigating, and settling disputes between customers and utility services has for the first quarter of 2023 received 324 complaints against the ECG GWCL and these were complaints are about quality of service and reliability issues,” he said.

Mr Aduamoah-Addo who made this known during a briefing with the media to explain it activities done in the first quarter of this year, indicated that out of the 324 complaints made, 311 has been resolved by the PURC.

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He indicated that even though some complaints directed to the PURC about quality of service and reliability have been resolved, a lot of customers were still dissatisfied with the services rendered by the utility companies, revealing that out of the 324 complaints received, 271 was on quality of service.

“Issues have to do with no flow of water, cable and transformer issues, low voltages, phase-off, power fluctuations and many others came up strongly any time they complained on our several social media platforms and walk-ins,” he said adding that with the issue of power outages, small companies complained of no announcements before power goes off and that was affecting their work negatively.

He stated that these complaints should be critically looked at, and urged the utility companies to find other strategies to ensure that obstacles that prevented them from delivering such quality of services and regular supply to customers were solved.

Speaking on the issue of Billing Adjustmen Mr Aduamoah-Addo revealed that for the first quarter this year, PURC received disputed bills amounts of GHc27, 916.71 against the ECG, and revealed that it took the intervention of the Commission, to push ECG to pass an adjustment of Ghc27, 268.07, leaving an outstanding balance of GHc648.64 to pay to the customers.

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He stated that such issues should also be looked at and both utility companies should ensure that customers paid what they actually used to prevent disputes over bills.

Mr Aduamoah-Addo said some customers complained of accumulation of bills and urged the utility companies to give customers bills regularly to avoid such compilation.

He also revealed that there were instances where GWCL per the LI 2413 Regulation 9 (1A) also lodged complaints against some 48 senior high schools in the region for not paying their bills amounting to GHC 1,298.867.05 but with the intervention of the Commission, GHC326,093.64 has been recovered for the first quarter of 2023.

He also urged customers, especially institutions to ensure they pay their bills regularly to enable the utility companies have the needed logistics to improve their services to them.

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From Ama Tekyiwaa Ampadu Agyeman, Koforidua

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Tain residents in shock as husband allegedly  kills wife, commits suicide

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Residents of Brodi, a farming community in the Tain District of the Bono Region, have been left in shock and mourning following the alleged murder of a 45-year-old woman by her husband, who later died by suicide. 

According to information gathered by the Ghana News Agency (GNA), the suspect, popularly known as Kwabena Jack, believed to be in his 50s, allegedly attacked and killed his wife, Abena Donkor, while the couple were working on their farm on Monday, August 11, 2026. 

Mr Kingsley Obah, Assembly Member for the Brodi Electoral Area, confirmed the incident to the GNA. 

He explained that after news of the woman’s  death spread through the community, residents launched a search for the suspect. His lifeless body was later discovered in a nearby bush on Tuesday, August 12, 2026. 

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Police have since conveyed both bodies to the Tain District Government Hospital, where they have been deposited for preservation and autopsy. 

Investigations into the incident are ongoing. -GNA 

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Chaos at Madina REDCO… Hawkers, preachers take over footbridge

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Hawkers taken over the pedestrian walkway on the footbridge

Hawkers and roaming preachers have taken over the five-metre high Madina REDCO footbridge and adjoining streets, making it increasingly difficult for pedestrians to use the facility intended to promote safe road crossing.

The traders have virtually turned sections of the footbridge into a marketplace, displaying their wares on the floor using jute sacks, plastic sheets and metal trays, while others have occupied both sides of the walkway with their merchandise.

Foodstuffs such as okro, garden eggs, pepper, onions, dried fish, smoked fish, grains, spices and other groceries are openly sold on the footbridge and along the roadside, forcing pedestrians to weave through the crowded path.

Clothing and fashion accessories including slippers, brassieres, panties, socks, bags and other household items are also displayed for sale, leaving only limited space for commuters to use.

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The situation is worsened by the presence of itinerant preachers who position themselves on the footbridge with public address systems to evangelise, drawing crowds to further obstruct pedestrian movement.

Head porters are also seen crossing the highway through the median while carrying heavy loads instead of using the footbridge, exposing themselves to the danger of being knocked down by speeding vehicles.

Also, portions of the footbridge are showing signs of deterioration. Several metal railings are rusted, bent and loosely secured with pieces of wire, raising concerns about the safety of users, especially children, the elderly and persons with disabilities.

Sections of the concrete surface are worn and chipped, while makeshift wooden supports attached to parts of the structure suggest temporary repairs.

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After a visit by The Spectator last week, it emerged that many commuters preferred crossing the busy Madina Highway instead of using the footbridge because of the congestion created by the trading and preaching activities.

For years, successive attempts by the police, the military and the La Nkwantanang Madina Municipal Assembly to address congestion around the REDCO and Zongo Junction enclave have yielded little success, with the area becoming notorious for roadside trading, indiscriminate parking and pedestrians refusing to use the footbridge.

A pedestrian, who gave her name only as Maame Yaa, described the situation as worrying, saying the footbridge, which was constructed to protect lives, had gradually lost its purpose because of the growing encroachment by traders and preachers.

According to her, many pedestrians were discouraged from using the facility because navigating through the crowded walkway had become difficult and uncomfortable.

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She appealed to the La Nkwantanang Madina Municipal Assembly and other relevant authorities to intensify enforcement to prevent unauthorised trading and other activities on the footbridge and ensure it served its intended purpose of promoting pedestrian safety.

However, during the visit, personnel of the Ghana National Fire Service (GNFS) were seen carrying out a decongestion exercise to remove hawkers from sections of the roadside around the footbridge as part of efforts to improve public safety and ease the movement of both pedestrians and motorists.

The exercise forms part of a pilot project initiated by the Municipal Fire Commander for Madina, Division Officer II (DO II) Abdul Salia, who assumed command of the Madina Municipal Fire Station three months ago.

Speaking in an interview with The Spectator, DO II  Abdulai Salia, who is also a long time resident of the community, said the month long project began on July 1 and ended on July 31, with 30 firefighters deployed daily to regulate traffic, clear hawkers from the streets and footbridge, and create access for emergency vehicles.

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Continued on page 12

By Esinam Jemima Kuatsinu

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