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Man sues Apple for refusing to fix his iPhone
An iPhone user in San Francisco has sued Apple for the exact cost of his iPhone, saying the company refused to repair the device, despite it being under warranty.
Theodore A. Kim filed a lawsuit in San Francisco seeking $1,383.13, the original cost of his phone. The claim was filed in small claims court.
“It levels the playing field so that just a simple consumer like me can sue a big company without having to worry about getting lawyers and all that other stuff,” Kim told Insider in a phone interview last week. “I feel like at least I want my day in court.”
The court clerk set a trial for 1.30 p.m. on November 23, 2021, according to documents. Apple didn’t respond to Insider’s requests for comment.
The phone Kim’s suing over was originally purchased from an authorized Apple seller in Vietnam in October 2020, he said. The iPhone 12 was under Apple’s warranty until October 2022, he said.
When Kim returned to the US during the pandemic, he was having trouble getting the phone to read a US sim card. So he called Apple, and they told him to bring it into a local Apple Store.
“And so I brought it into the store and they sent it to the repair depot – then they came back and said, ‘Yeah, we’re not going to fix this because it’s been tampered with,’” Kim said. “And I said: ‘Tampered with in what way?’”
He didn’t get an answer, he said. Instead, they returned the phone. But now it had a broken SIM tray, Kim said.
A few weeks later, Kim filed a complaint with the Better Business Bureau (BBB). Apple responded to that complaint, saying the iPhone would have been repaired if it had been broken while the company had it.
“Apple considers this matter closed,” the company said, according to the BBB website.
Since Apple wouldn’t fix the phone under the warranty – which Kim said was voided by the company – he offered to pay for the repair. But the company again refused, he said.
As a final gambit, he sent an email to Apple CEO Tim Cook’s email address in late June. He didn’t hear back. So he turned to Google for ways to solve the problem.
“And I found a blog post of someone in Seattle successfully suing Apple in small claims court,” Kim said.
In that 2012 case, a blogger brought Apple to small claims court in Washington after his 2008 MacBook Pro’s graphics card died. That blogger’s experience was similar enough to his that Kim thought he might have a chance in court.
“So I said, ‘Well, OK, why don’t I try the same avenue,’” he said. “I kind of jokingly said, ‘Well, this is like a David and Goliath kind of situation.’ We’ll see what happens.”
Source: Yahoo News
THE Minister of Gender, Children and Social Protection (MOGCSP), Dr Agnes Naa Momo Lartey, has called on traditional authorities, religious leaders and community influencers to stop shielding perpetrators of gender-based violence and allow the law to work.
She said too many cases were being buried at the community level, with abusers protected while victims were pressured into silence. This, she stressed, must end.
Dr Lartey made the call on Tuesday at the national launch of the 2025, 16 Days of Activism Against Gender-Based Violence campaign, held at the Kaneshie Main Station in Accra.
This year’s campaign, observed globally from November 25 to December 10, is on the theme: ‘Unite! End Digital Violence Against Women and Girls.’
It highlights rising incidents of cyberbullying, online stalking, image-based exploitation and other forms of technology-facilitated abuse that disproportionately affect women and girls.
The minister urged the media to use their platforms to condemn abuse and intensify education, noting that no person should “die in silence’’ in a society that values dignity, equality and the principles of Sustainable Development Goal 5.
She also encouraged women, girls, men and boys to report any form of abuse, assuring the public that support services were available to all, regardless of age or social status.
Dr Lartey described gender-based violence as one of the most pervasive human rights violations in Ghana. She referenced a 2016 Domestic Violence Survey showing that 27.7 per cent of Ghanaian women have experienced domestic violence, as well as a 2014 Demographic and Health Survey which revealed that 32 per cent of girls aged 15–24 believe wife beating was justified—an indication of harmful societal norms.
Calling the situation “unfortunate and sad,” she stressed that the nation must dismantle cultural beliefs that excuse or normalise violence.
Outlining government actions, Dr Lartey announced that Cabinet has approved the revised National Domestic Violence Policy, while the updated Domestic Abuse Bill and its Legislative Instrument were being finalised by the Attorney-General’s Department.
She also disclosed plans to operationalise a national shelter in Accra and begin constructing the 16 regional shelters promised to strengthen protection systems for survivors.
Additionally, the ministry has trained 200 market leaders as paralegals and 100 professionals, including psychologists, medical workers and legal experts, to support victims with referrals and counselling.
UNFPA Country Representative, Dr David Wilfred Ochan, reaffirmed the agency’s support for Ghana’s efforts. He unveiled a nationwide initiative titled “16 Stations, 16 Routes, 16 Destinations,” which will use the country’s public transport system to raise awareness on gender-based violence.
In partnership with the Ghana Private Road Transport Union (GPRTU), the initiative will promote stickers, public announcements, training and codes of conduct to ensure that transport stations become safe spaces where commuters, traders, porters and young people can access information and hotline services to report or prevent abuse.
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CHILD Rights International (CRI) is urging the government to adopt a firm and comprehensive national policy to safeguard the religious rights of students in secondary schools, insisting that no child should be denied education or the freedom to express their faith.
In a statement issued on Thursday in Accra, the organisation said the recent controversy involving Wesley Girls’ Senior High School highlights deep-seated gaps in how children’s rights were upheld within the country’s long-standing educational structures.
According to CRI, the incident underscores the need for Ghana to reassess the relationship between school traditions and the constitutional rights of students.
The group emphasised that the right to education and the right to religious expression were fundamental, and must be reflected consistently in rules and practices across all schools.
Additionally, CRI noted that many well-known mission institutions such as Holy Child School and St. Louis Senior High School operate on religious foundations that have shaped their administrative cultures for decades.
These differ significantly from state-established schools like Ghana Senior High School in Koforidua, Tamale Senior High School and Achimota Senior High School.
This contrast, CRI argued, raises an important national question and what policy framework has guided these mission schools since their incorporation into the public system?
Although the government has declared all such schools secular, they continue to function as government-assisted institutions, maintaining a hybrid structure that leaves them neither fully autonomous nor entirely under the Ghana Education Service (GES).
This unclear arrangement has led to inconsistent rules on discipline, conduct and religious expression from one school to another.
CRI warned that the absence of a unified and enforceable national policy leaves significant gaps in the protection of children’s rights.
While rights may be universal, the group emphasised that their protection depends on strong and clearly defined state regulations.
The organisation further stated that the State has yet to assume full regulatory authority over the schools it supports financially. As a result, key administrative and disciplinary decisions often remain at the discretion of individual school authorities, creating uneven standards nationwide.
For the rights of children, particularly their right to practise their religion to be fully realised, CRI believes the government must move toward full regulatory ownership of all schools it funds or classifies as public.
Without this, tensions between deeply rooted school traditions and constitutional freedoms are likely to persist.
The statement stressed that once a school admits a student, it takes responsibility not only for their academic development but also for respecting their identity, including their religious background. Therefore, no child, CRI insists, should be prevented from practicing their faith within the school environment.
Moreover, the organisation called for the establishment of clear national standards that guide schools on accommodating religious expression without compromising discipline or institutional order.
It also urged the government to strengthen safeguarding systems with firm oversight and routine monitoring to ensure that children’s rights are protected based on national law, not historical customs or administrative discretion.
CRI admonished the government to clarify the official status of government-assisted mission schools to ensure that the rights of all students are upheld consistently across the country.
By Spectator Reporter
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