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Editorial

 ECG PowerApp: A mixed bag of technical issues, uncredited payment concerns

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 Dear Editor,

On February 18, 2020, the former Vice Pres­ident, Dr Mahamudu Bawumia, launched the Electricity Company of Ghana (ECG) PowerApp, a mobile application designed in-house by staff of ECG.

It was to improve its service delivery to its customers.

The development of the app also meant that custom­ers of ECG would now have the opportunity to purchase power and pay bills using their mobile phones.

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That means customers of ECG would no longer have to join long queues to purchase power, but could now do that at their own convenience and in the comfort of their homes.

According to the Communi­cation Officer, the PowerApp has increased annual revenue growth for the company.

He said as of April 2024, the new application system had increased its annual revenue growth by 128 per cent as compared to the old sys­tem at nega­tive seven per cent.

Despite these reasons for which the app was de­veloped and the benefits it has brought to ECG, there have been growing con­cerns among a section of the public on its use.

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Some have argued that they were not credited after using the app to recharge their pre­paid meter while the money was deducted from their MoMo accounts.

Such experience has made some customers vow not use the app to recharge their prepaid meters but rather go to prepaid vendors nearby to purchase credit. Some are even prepared to travel to far places to purchase prepaid credits.

I think such experience does not speak well of ECG because it could affect public trust in the company in its service de­livery. This is the more reason why the ECG has to take the concerns raised by its custom­ers seriously.

Kofi Bruce,

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Mampong

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Editorial

Kofi Kinata’s Black Stars song is a hit

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Kofi Kinaata
Kofi Kinaata

Dear Editor,

The performance of the Black Stars of Ghana has plunged the entire nation into a joyful mood.

Very few people gave the team any chance at the World Cup but with the little they have shown, Ghanaians have shown massive support.

All the two matches they have played with England and Panama have been characterized by unending joy after the games.

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Apart from the team’s performance, the theme song by Ghana’s ace musician, Kofi Kinata have taken the celebration to a new dimension.

The song resonates through every corner both match and non-match days. And when they are played through the large speakers, it gets both young and old dancing their hearts out.

This is a mood I wish Ghanaians would sustain for a long time to keep the unity and friendship among us. Within this period, politics have been relegated to the background and football dominating the discussion. This is what football can do, let’s keep it growing. For the Black Stars, we say ‘Ayekoo.’

Mawuli Quaye,

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Accra

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Editorial

Stop drying clothes on pavements, road medians

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Dear Editor,

I have, over time, observed the growing practice of drying washed clothes on the pavements of some principal streets in Accra, as well as on the grassy medians of major roads.

This practice is often carried out by individuals who have made these public spaces their place of abode.

As a country that seeks to maintain a clean, orderly, and beautiful environment, I believe it is time for the government, through the relevant local authorities, to address this issue.

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The use of pavements and road medians for drying clothes undermines efforts to promote cleanliness and urban beautification.

Furthermore, this situation could negatively affect Ghana’s tourism industry. Tourists who visit our country do not only come to see historical landmarks and tourist attractions; they also pay attention to the cleanliness, organization, and general appearance of our streets and public spaces.

The sight of clothes hanging on pavements and road medians creates an impression that is inconsistent with the image of a modern and welcoming city.

Equally disturbing is the practice of bathing children on road medians and street pavements. Apart from raising concerns about public hygiene and safety, such activities diminish the dignity and proper use of these public spaces.

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As a concerned citizen, I believe that if we are truly committed to keeping our cities clean, attractive, and conducive to tourism and investment, then we must take decisive action.

Local authorities should enforce existing bylaws and regulations governing the use of public spaces and implement measures to prevent such practices.

By doing so, we can preserve the beauty of our cities and project a positive image of Ghana to both residents and visitors alike.

Kojo K,

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Madina

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