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Editorial

 ECG PowerApp: A mixed bag of technical issues, uncredited payment concerns

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 Dear Editor,

On February 18, 2020, the former Vice Pres­ident, Dr Mahamudu Bawumia, launched the Electricity Company of Ghana (ECG) PowerApp, a mobile application designed in-house by staff of ECG.

It was to improve its service delivery to its customers.

The development of the app also meant that custom­ers of ECG would now have the opportunity to purchase power and pay bills using their mobile phones.

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That means customers of ECG would no longer have to join long queues to purchase power, but could now do that at their own convenience and in the comfort of their homes.

According to the Communi­cation Officer, the PowerApp has increased annual revenue growth for the company.

He said as of April 2024, the new application system had increased its annual revenue growth by 128 per cent as compared to the old sys­tem at nega­tive seven per cent.

Despite these reasons for which the app was de­veloped and the benefits it has brought to ECG, there have been growing con­cerns among a section of the public on its use.

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Some have argued that they were not credited after using the app to recharge their pre­paid meter while the money was deducted from their MoMo accounts.

Such experience has made some customers vow not use the app to recharge their prepaid meters but rather go to prepaid vendors nearby to purchase credit. Some are even prepared to travel to far places to purchase prepaid credits.

I think such experience does not speak well of ECG because it could affect public trust in the company in its service de­livery. This is the more reason why the ECG has to take the concerns raised by its custom­ers seriously.

Kofi Bruce,

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Mampong

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Editorial

Road safety must begin with us the users

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Road Safety begins with you

Dear Editor,

Before we start blaming the government, the authorities and how bad our roads are, perhaps we should first ask ourselves what role we played in making our roads unsafe.

Road safety is often discussed as though it is solely the responsibility of the government and law enforcement agencies, neglecting our roles we play to make the roads unsafe.

While authorities have an important role to play, the behaviour of individual road users remains equally important.

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A driver who speed, overtakes recklessly, uses phone while driving or drives when tired is making a decision that could affect many lives.

A motorcyclist who ignored traffic light and also refuse to wear a helmet, passengers who encourage the driver to speed and the pedestrians who crosses a busy road carelessly can also contribute to danger.

We must therefore develop a strong culture of personal responsibilities on our roads.

Drivers should obey speed limit, avoid distractions and ensure their vehicles are road worthy, passengers should also not encourage reckless driving simply because they want to arrive at their destination quickly whiles pedestrians must also exercise greater caution when crossing roads.

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 At the same time authorities must continue to improve road infrastructures, enforce traffic regulations consistently and educate the public about responsible road use.

Road safety cannot succeed through enforcement alone; it requires change in attitude. If each road user understand that another person’s life may depend on their decision, our road can become safer.

Let us not wait for another crash before we remember the value of life. Thank you for the space.

From Akwasi Aaron

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Accra.   

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Editorial

Free SHS does not mean free parenting

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Dear Editor,

I was concerned by a point raised during a radio review about the growing expectation among some parents that once their children attend government schools, particularly under the Free SHS programme, the government must provide virtually everything they need.

This mindset deserves serious public discussion.

The introduction of Free SHS has undoubtedly lifted a significant financial burden from parents. Government is already absorbing substantial costs associated with the education of thousands of Ghanaian children. Students in public second-cycle institutions also benefit from provisions such as tuition support, meals and other essential services.

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However, Free SHS should not be interpreted as free parenting. A parent should not expect the government to provide every personal item a child needs simply because the child attends a public school. Items such as mattresses, sponges, toiletries, clothing, chop boxes and other personal necessities should, where possible, remain part of the parent’s responsibility.

The same principle applies at the basic-school level. Government has a responsibility to provide quality education and create an enabling environment for children to learn. Parents, however, have an equally important responsibility to support their children’s education and welfare.

Government cannot and should not replace the family. When parents gradually transfer every responsibility to the state, we risk creating a culture of dependency in which citizens expect government to solve every personal problem. That is neither sustainable nor healthy for our development as a nation.

We must therefore appreciate the support government provides while recognising that education is a shared responsibility. Parents must continue to contribute according to their means, schools must do their part, and government must continue providing the necessary educational infrastructure and support. Rather than asking, “What else will government give us?” parents should also ask, “What can I do to support my child’s education?”

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Free education is a public investment, not an invitation for parents to abandon their responsibilities. Ghanaians must therefore change the mentality that government must provide everything. The state can carry a significant portion of the burden, but the family must never surrender its responsibility.

Free SHS should make education more accessible not make parenting optional.

From Desmond Aidoo

Sowutuom

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