Editorial
ECG PowerApp: A mixed bag of technical issues, uncredited payment concerns
Dear Editor,
On February 18, 2020, the former Vice President, Dr Mahamudu Bawumia, launched the Electricity Company of Ghana (ECG) PowerApp, a mobile application designed in-house by staff of ECG.
It was to improve its service delivery to its customers.
The development of the app also meant that customers of ECG would now have the opportunity to purchase power and pay bills using their mobile phones.
That means customers of ECG would no longer have to join long queues to purchase power, but could now do that at their own convenience and in the comfort of their homes.
According to the Communication Officer, the PowerApp has increased annual revenue growth for the company.
He said as of April 2024, the new application system had increased its annual revenue growth by 128 per cent as compared to the old system at negative seven per cent.
Despite these reasons for which the app was developed and the benefits it has brought to ECG, there have been growing concerns among a section of the public on its use.
Some have argued that they were not credited after using the app to recharge their prepaid meter while the money was deducted from their MoMo accounts.
Such experience has made some customers vow not use the app to recharge their prepaid meters but rather go to prepaid vendors nearby to purchase credit. Some are even prepared to travel to far places to purchase prepaid credits.
I think such experience does not speak well of ECG because it could affect public trust in the company in its service delivery. This is the more reason why the ECG has to take the concerns raised by its customers seriously.
Kofi Bruce,
Mampong
Dear Editor,
It is often said that a healthy nation is a wealthy nation. However, this saying becomes worrying when the health of citizens is threatened by the conditions under which the food they consume daily is sold.
In Ghana, the conditions under which food is sold is quite disturbing. Over the years, I have observed that the environments where food is prepared and sold are often unhygienic.
In many cases, containers holding food such as rice and waakye are left uncovered or not properly covered, exposing them to contamination.
While many Ghanaians paid little attention in the past to the conditions under which food was sold, the narrative seems to be changing in recent years.
I recall an incident during my days in Senior High School (S.H.S.) when my friends and I went out to buy food. At one location, some of us chose not to buy because we assumed the food would be expensive due to how neat the place looked.
Unfortunately, we ended up purchasing food from a different place that was somewhat unhygienic. We overlooked the poor conditions because we believed the quantity offered was better than at the cleaner location.
However, I am certain that my friends and I would not repeat such a mistake today, as we now understand the health implications of that decision.
While public education is important in addressing this issue, I believe it is time for regulatory and law enforcement agencies, such as the Food and Drug Authority (FDA), to crack the whip on food sellers and vendors who operate in unhygienic environments and conditions.
As citizens, we must also be mindful of where we buy our food to protect ourselves and our families from diseases and illnesses. We should choose ‘quality’ over ‘quantity’ and prioritize our health.
From Syram
Oyarifa
Dear Editor,
I write to express concern and call for improved security measures before and after every football match.
The recent robbery attack that led to the tragic death of a player, on their return from a Match day 29 game against Samartex, is both shocking and heartbreaking.
The incident, which reportedly occurred around 10:30 p.m., highlights the growing risks faced by players and team officials while traveling.
Football is meant to unite and entertain, not to expose lives to danger. It is therefore imperative that authorities, the Ghana Football Association, and security agencies put in place adequate protection for teams, especially during late-night travels.
I strongly urge all stakeholders to treat this matter with urgency to prevent such unfortunate incidents from recurring.
From Eugene Ampiaw
Accra
