Editorial
ECG customer service centres must sit up
Dear Editor,
I wish to draw your attention to how some workers at Electricity Company of Ghana (ECG) offices here in Accra request money to replace faulty meters.
I thought it is an obligation of the service provider to automatically replace faulty meters until we had a problem with ours recently. It has taken a long time for officers to respond to our complaint.
I learn other people who have faulty meters go through a lot of stress before they can have their meters replaced. Customers are usually told to write their details in a book so they will be contacted when a meter is available but it still takes constant follow ups for the issue to be resolved in time.
It appears those who want their issue addressed quickly would have to cut corners or grease the palm of a staff in order to have their faulty meter fixed.
I believe this should certainly not be the practice as it is the obligation of the service provider to replace faulty meters with the customer incurring any unapproved cost.
The frustration some customers experience at ECG service centres, to some extent, accounts for the illegal connections some people indulge in. I, therefore, urge the ECG to sit up and provide timely services in relation to faulty meters so customers are not shortchanged.
Mabel Odum, Abossey Okai, Accra
Dear Editor
I wish to use your esteemed platform to welcome Mr Carlos Queiroz, our new coach for our senior national male football team, the Black Stars.
We have read a lot about him and I think looking at his CV, he represents our biggest ‘catch’ in this business.
When his name came up initially, some of us doubted whether we could land him considering our scarce resources.
A coach with experiences with Real Madrid, Manchester United at club sides and national team romance with South Africa and Iran speaks volumes of what he brings to the table.
However, we must not forget that CVs don’t play football. Football is played on the pitch and it is therefore the reason why the noise about his arrival must end and watch out for what he brings to the table.
Currently, we don’t have players we could call world class. Those that comes near that label like Mohammed Kudus and Mohammed Salisu are injured.
The only player making waves in Europe at the moment is Antoine Semenyo of Manchester City.
Carlos Queiroz is not coming as a magician. He would need players who are committed and very good enough. At this moment, we should be praying and supporting him to get the best out of our players.
Directly, I want to appeal to him to take a serious look at the players in individually and access their qualities before bringing them on board.
Some of the players are very good but have just failed or struggled to perform in the Black Stars jersey. One of his task must be to break that ice.
We need nothing bust the best for the World Cup. As Ghanaians let’s support Queiroz to get the best out of the players available.
Andy Muller,
Accra
Dear Editor,
The visit of the president, John Dramani Mahama to the construction site of the La General Hospital was one that provided hope for Ghanaians, especially those within the La and Osu areas.
The project was started under the previous administration but grinded to a halt. Several demonstrations were carried out in a bid to get government to speed up work on the facility.
When this new government took over, that cloud of uncertainty persisted owing to how projects started by a particular government were abandoned by incumbents.
But we have seen something different this time. The government of John Dramani Mahama has shown commitment to complete the project.
The crowd that gathered on his inspection of works on the project clearly speaks of how important the project is for them.
It is my prayer they speed up work on the facility and complete it on time for the people to travel shorter distance to access healthcare.
Atswei Rosalind,
La
