Features
DStv, Telcos vs Consumerism
Have you ever paid for an item, got home only to realise that item was defective? Then you took it back and you were told once you took it away, nothing could be done about it and you felt dejected.
You bought power from our own Electricity Company of Ghana (ECG) and suffered a power outage half of the time.
The experiences enumerated above can be very frustrating, not so? Or you went to a spot and asked for a bottle of Coca Cola and the steward brought you a Pepsi Cola instead.
In their minds they are all Cola, no? Then you send your ward to the butchers to purchase mutton and they bring beef home. You go to have the stuff changed only to be met with insults.
Service providers who you paid upfront will deliver a below-par service and get you angry and frustrated. We suffer in silence because many of these are monopolies who do not care about their clients/customers.
You will understand this if you subscribe to DStv bouquets. All that gets to you when you are watching your favourite channel and cumulus clouds gather.
The signals go off and you scratch your head in utter dismay until the clouds dissipate or after the rains have come and gone. DStv will not compensate you for the hours of lost signal.
What comes on your screen is, “There is no signal. This may be due to bad weather or faulty connection in the installation.”
At a point, I called their Customer Service and the lady I spoke to was frank enough to tell me they have no technology to avoid this occurrence. I cannot fault the poor employee, but this does not make any sense. In New York where rain clouds are darker and thunder claps seem to blow your eardrums, satellite television signals do not get interrupted when it rains.
Thunders do not clap in our parts; they only rumble mostly and are not as severe as in the temperate regions, yet satellite signals drizzle once weather itself drizzles rainwater.
The simple answer is that consumer rights do not work in our parts and we do not get angry with service providers enough, especially since some of them do not have competition in the marketplace.
Multichoice, managers of DStv, do not seem minded to invest in technology to keep their clients served irrespective of whatever the weather condition is.
The responsibility of protecting television sets from lightning must rest with the individual owner, not the service provider.
Every Ghanaian seems to own one cellphone or another. This undoubtedly makes life a lot easier for us. But then it is worrying to call a number and the response is that the number you are trying to reach is either switched off or is unavailable.
Many hours later you get through and the person tells you their phone was never off. What accounts for this must be explained by the Telcos.
You call an MTN number and you hear, “The AirtelTigo number you have dialed cannot be reached at this moment. Please, call back later.” AirtelTigo, when you dialed an MTN number? I have a number of MTN numbers especially, and at times I call one from another and I am either told the number cannot be reached or that the number does not exist. How come, when the two phones sit on my table near each other? Can our Telcos explain this?
Methinks the agency responsible for communications should come up with a legislative framework that makes it mandatory for every call to come with identification so as to eliminate scammers in the mobile telephony system, except perhaps numbers of national security interest. In other jurisdictions even calls to landlines come with the Identity of the caller.
Also, numbers patched with the Ghana Card must of necessity reflect when the bearer makes a call. This has the potential to eliminate fraudsters.
It beats my mind that numbers I have not acquired could appear on my Ghana Card as mine. Now with Artificial Intelligence making the waves, only goodness knows what tomorrow may bring.
So far, it is only the Glo network that registers incoming calls even when the recipient’s phone is off. I have not noticed this with the others.
Another annoying phenomenon is when you buy an item, paid for it and after having your receipt, it is stated at the bottom that goods purchased are not returnable. I wonder who came up with this stupidity. I do not think this can stand a test in law, unless there is a bold display of this edict that cannot escape the attention of the customer so that they are aware before making any purchases, otherwise they have a right to return goods they are dissatisfied with.
Having stated all the above brings me to Consumerism in Ghana. Attempts have been made to form consumer groups but those charged with the responsibility of legislating on consumer concerns do not seem to know what to do or are just indifferent. I was a member of a Consumer Protection Movement of Ghana in the late 80s but no matter how hard we tried, our efforts fell on deaf ears.
Consumerism is a big thing in many countries the world over, but it looks like our leaders here do not have a clue as to what Consumerism is all about. The fact that Ghana has a Standards Authority must be the impetus to couch legislation to protect consumers.
In many jurisdictions almost every product is covered by warranty, except perishable consumables which are themselves covered by standards. So, what sense does it make for me to buy an item here only to read that once I have purchased and paid it cannot be returned? How about if the product turned out to be defective?
But can they be blamed? If those elected to take care of us and protect us from capitalist cheats are looking elsewhere, who would not take undue advantage of us? This, of course, is no reason for corporate laxity.
Consumer satisfaction must be the driving principle of goods and service providers because, after all, without consumers no enterprise can flourish. Monopolies must not make a fool of their clients and our government owes us a duty to protect our wellbeing at all times.
*Writer’s email address:*
*akofa45@yahoo.com*
By Dr Akofa K. Segbefia
The driver stopped the vehicle at the gate of the large, fenced property along the Nsawam Highway, and Kakraba stepped out to meet the several workers who had gathered to wait for him.
He greeted them and went straight to the point.
“Gentlemen, I am glad to see that you have almost completed the clearing of the land. I’m happy to report that we have concluded all arrangements with Nana Serebour, and construction of the palace will start in a few days.
“I will need you to go and level the ground, and then come back to start this project. Some workers from a construction company will come and join us.
“My plan is to build twenty houses in four months. Then we will do twenty more until we reach two hundred.
“I am relying on you to help me deliver good-quality work to satisfy our clients and, as I have already indicated to you, I will reward you for your work.”
After an hour’s discussion, he closed the meeting and moved to drive away. Wofa Yaw drew closer.
“Director, can you please spare me five minutes? I would like to discuss a small issue.”
“Why, Wofa Yaw? Your wife has threatened to leave you?”
“No, Director. My wife will never leave me. This concerns a young niece of mine.”
“I hope it’s something I can help with. Please sit in the car and let me hear you.”
“Boss, my niece, Beesiwa, is a polytechnic graduate, very beautiful and with very good character.
“Unfortunately, her parents virtually forced her into a relationship with an idiot based in the US, which affected her badly. She has now recovered from that experience and, Boss, I am respectfully asking if you would find a job for her.
“I promise you that you will never regret it.”
“Well, Wofa Yaw, let me meet her and speak with her. I may be able to help, maybe not in the way you expect, but let me meet her.
“I will not be back here for another week, but I will be at the office throughout next week. You can come with her.”
On Monday morning, Wofa Yaw and Beesiwa were seated at the office by nine o’clock. Three young ladies welcomed them warmly, offered them soft drinks and assured them that Kakraba would be there shortly.
They then returned to their desks and sat behind computers with large screens displaying various building designs.
Kakraba walked in and greeted them warmly. After chatting briefly with the three ladies, he ushered Wofa Yaw and Beesiwa into his office.
“Director, this is my niece, Beesiwa. I mentioned her to you when you came to Nsawam.”
“Yes, indeed. Madam Beesiwa, you are very beautiful, just as your uncle said. Wofa Yaw is my colleague.
“We have just started a building project that will take about three to four years. He mentioned that you have a small problem, so I said I would like to meet you and see how I can help.
“So, Beesiwa, please tell me a little about yourself.”
Beesiwa described her childhood, her school experience, her brief work at the bank and the nasty episode with Sammy Abrokwa, which shattered her peaceful life. She also explained how she had been recovering from the experience.
“I am really sorry to hear this,” Kakraba said. “Now, here is what we are going to do.
“We are a small but very busy company. The three ladies out there spend most of the day on site and come back to report on their work in the morning.
“I have three main projects. The big one is an estate project in Nsawam, where your uncle is one of my main colleagues. I need a personal assistant who can take care of my activities, especially when I am not in town.
“Now, we will have to start with trust. Based on what I know about Wofa Yaw, and based on what you yourself have told me, I think we can start on a sound basis.
“So, Wofa Yaw will take you to my home. You can move into one of the four guest rooms.”
“Sir, I have taken some computer lessons, and I have even done graphics and web design,” Beesiwa said.
“Fantastic! I will give you a good phone and a laptop. I will also arrange computer lessons for you.”
“Now, Wofa Yaw, take her home. My sister, Kuukuwa, will meet you and show you around, and then you can return to Koforidua.
“When would you like to start work?”
“Sir, I would like to start today, but I would need to go and bring my things.”
“No problem. Take a taxi to my house, meet my sister, and let me know what you decide.”
Later that day, Kakraba and the three ladies met with some bank officials to conclude the sale of the three buildings at Adabraka.
They closed at five-thirty and, after rewarding the ladies for their hard work, Kakraba got home just after dark.
He was surprised to find Kuukuwa and Beesiwa sitting at the table enjoying supper.
“What’s happening here?” he asked. “Beesiwa, I thought you would return to Koforidua.”
“She changed her mind,” Kuukuwa said. “We went to the mall and bought a few things for her. Then we came back to cook. She has made some nice changes to your bedroom and cooked a couple of interesting dishes. Sit down; we will serve you.”
“Well, I certainly can’t refuse that. It’s been a busy day.
“So, what’s the plan now? Will Beesiwa go to Koforidua tomorrow, gather her things together and come down?”
“No, I will stay here for a while,” Beesiwa replied. “Kuukuwa bought me the things I need, so I may go back next week. I’m ready to start work. What would you like me to start with?”
“Well, you can come to the office tomorrow morning, meet the three girls and get a feel for what we do.
“Since you are living here, at least for now, we can discuss the plans for the next few weeks.
“Sometimes there are gaps when I travel up north. You can take care of things from now. I think the girls would like having someone like you around.”
By Ekow de Heer
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A frequent question following breast surgery is whether human tissue possesses the regenerative capacity to restore an excised organ.
From a strict physiological standpoint, a completely removed breast cannot regrow. Unlike certain organisms that can regenerate complex limbs or organs, adult human tissues—particularly specialised glandular structures—lack the cellular machinery required to rebuild an entire organ after its total surgical removal.
Instead, the body heals the surgical site through processes such as scar tissue formation and re-epithelialisation rather than complete cellular regeneration.
What a mastectomy actually removes
To understand why natural tissue regeneration does not occur, it is important to examine the surgical scope of a mastectomy.
Depending on the type of procedure and the medical reason for surgery, a mastectomy may involve the removal of:
Glandular architecture: The milk-producing lobules and ducts that form the functional core of the mammary gland.
Adipose tissue: The fatty tissue that contributes to breast volume, projection and contour.
Other breast tissue: The extent of tissue removal varies according to the type of mastectomy and the need to achieve appropriate surgical clearance.
Because specialised breast structures are physically removed, the body does not rebuild a complete mammary gland. Instead, healing occurs through tissue repair and scar formation.
Distinguishing residual tissue from “regrowth”
Patients or observers may notice changes in the chest area after surgery, sometimes leading to misconceptions about tissue regeneration.
Skin- and nipple-sparing procedures
Modern breast surgery may preserve the outer skin envelope or, in selected cases, the nipple-areola complex. Small amounts of breast tissue may remain depending on the surgical technique. Any changes in remaining tissue due to hormonal fluctuations represent residual tissue responding to the body, rather than the regrowth of a completely removed breast.
Adipose accumulation
Weight gain after surgery can increase the amount of subcutaneous fat across the chest wall. However, this is part of general body fat distribution and does not represent the regeneration of a mammary gland.
Modern reconstructive pathways
Because a completely removed breast does not naturally regenerate, modern medicine offers reconstructive options aimed at restoring physical symmetry, contour and body image.
The two main approaches are implant-based reconstruction and autologous, or tissue-based, reconstruction.
Implant-based reconstruction
Implant-based reconstruction uses synthetic medical devices, typically filled with silicone gel or saline, to rebuild the breast mound following a mastectomy.
The two-stage process: This approach may begin with the placement of a temporary tissue expander to gradually create space and stretch the surrounding tissues. A later procedure may then be performed to place a permanent implant.
Recovery profile: Implant-based reconstruction generally involves a shorter initial surgery and recovery period compared with procedures that require tissue to be harvested from another part of the body.
Long-term considerations: Breast implants are not lifetime devices and require ongoing medical monitoring. Some patients may need additional procedures over time because of complications or changes in the implant or surrounding tissue.
Autologous or tissue-based reconstruction
Autologous reconstruction uses the patient’s own living tissue to create a new breast mound. Tissue may be transferred from another part of the body, commonly the lower abdomen, using procedures such as a DIEP flap.
Natural look and feel: Because the reconstruction uses living tissue, it can provide a natural warmth, texture and softness. The tissue may also change with the patient’s body weight over time.
Long-term durability: Once healing is complete, autologous reconstruction can provide a long-lasting result without the need to replace an implant. However, some patients may still require further procedures.
Complex surgery: This option usually involves a longer operation and recovery period. In microsurgical procedures, surgeons may need to reconnect tiny blood vessels to establish blood flow to the transferred tissue.
Direct comparison
When choosing between these two reconstructive pathways, patients and their surgical teams must consider several physical, medical and lifestyle factors.
Surgical burden: Implant surgery is generally less invasive, while flap reconstruction involves surgery at both the chest and the donor site.
Foreign material versus native tissue: Implants involve the use of a medical device, while autologous reconstruction uses the patient’s own tissue.
Recovery: The recovery timelines and rehabilitation requirements differ significantly between the two procedures.
Recovery and physical rehabilitation
Recovering from breast reconstruction requires patience, careful pacing and, in some cases, structured physical rehabilitation.
Because implant-based and autologous tissue-flap procedures involve different surgical techniques, their healing timelines and physical therapy milestones can vary considerably.
Understanding these differences is important for patients considering reconstruction, as the choice involves more than restoring physical appearance. It also requires careful consideration of recovery, long-term monitoring, lifestyle and individual medical needs.
Part 2 will examine recovery timelines, physical therapy milestones and other factors patients should consider when choosing between reconstructive options.
By Robert Ekow Grimmond-Thompson
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