Connect with us

Editorial

The decline of service quality at STC: A call for urgent reform

Published

on

Dear Editor,

Public transportation plays a vital role in national development by connecting people, supporting businesses, and enabling mobility. In Ghana, the State Transport Corporation (STC) has long been regarded as a reliable transport provider.

However, my experience with STC on Tuesday, where I had to wait for more than two hours has confirmed concerns about the decline in the quality of service by the transport provider.

Two major issues stand out of the concerns raised by the public, which are, poor communication by management and excessive waiting times for passengers.

Advertisement

Effective communication is the backbone of any successful organization, especially in the transport sector where schedules, delays, and changes directly affect customers.

Unfortunately, STC management appears to fall short in this area. Passengers are often left in the dark regarding delays, cancellations, or changes in departure times.

There is little to no proactive communication to inform customers about what is happening. In many cases, passengers must repeatedly approach staff for updates, only to receive vague or inconsistent responses.

This lack of clear and timely information creates frustration and anxiety among travelers, many of whom depend on STC for important journeys such as business trips, family visits, or emergencies.

Advertisement

A modern transport company should prioritise transparency and customer engagement by using clear announcements, digital updates, and responsive customer service channels.

The current communication gap does not only damage1 customer trust but also undermines the credibility of the organization.

Another critical issue affecting STC passengers is the long and unpredictable waiting time. It is not uncommon for customers to wait for several hours beyond their scheduled departure time. In some extreme cases, passengers have reported waiting up to five hours before boarding a bus.

I am personally a victim of this situation, having experienced a delay of about five hours without proper explanation or support from staff. Such delays are not only inconvenient but also unacceptable in today’s fast-paced world.

Advertisement

Passengers often plan their journeys carefully, and such prolonged waiting disrupts their schedules, causes missed appointments, and leads to additional financial and emotional stress.

Waiting for hours at a bus terminal without adequate seating, refreshments, or clear information further worsens the experience. It reflects a lack of proper planning, coordination, and respect for customers’ time.

From Ernest Adinkra

Accra New Town

Advertisement

Join our WhatsApp Channel now!
https://whatsapp.com/channel/0029VbBElzjInlqHhl1aTU27

Continue Reading
Advertisement

Editorial

Conduct thorough checks on drivers of ride-hailing companies

Published

on

Ride-hailing has become an essential service for a lot of people and it is the reason why the safety of users must be prioritised by the operators

Dear Editor,

Ordering a ride through a ride-hailing app has become a convenient part of modern life. However, for some passengers, what begins as an ordinary journey to their destination can quickly turn into a frightening fight for survival.

In recent times, concerns over the safety and security of passengers have grown, with some people sharing disturbing accounts of alleged attacks by drivers of ride-hailing companies such as Bolt and Yango.

One such incident was narrated to me by a lady who said she narrowly escaped what could have been a deadly encounter with a driver.

Advertisement

According to her, she booked a ride and was on her way to her destination when the driver suddenly cancelled the trip. The driver then stopped the car, got out, and asked her to step out of the vehicle.

She said that, to her shock, the driver pointed a gun at her and ordered her to get back into the car.

Realising the danger she acted quickly, as she banged the car door and began raising an alarm. Her reaction apparently startled the driver, who immediately got back into the car and drove away.

Thankfully, she escaped unharmed. But the incident raises serious questions about passenger safety and the measures being taken by ride-hailing companies to protect their customers.

Advertisement

I therefore urge ride-hailing companies to strengthen their driver-vetting procedures and work closely with the Ghana Police Service to identify, investigate, arrest, and prosecute drivers who may use their platforms to facilitate criminal activities.

Passenger safety should not be treated as an afterthought. People who entrust their lives to ride-hailing services deserve to have confidence that every reasonable measure has been taken to protect them.

I also appeal to the general public to remain cautious and vigilant when ordering rides, particularly late at night. Passengers should verify the driver’s details and vehicle before entering, share their trip information with trusted family members or friends, and avoid ignoring any situation that makes them feel unsafe.

Convenience should never come at the expense of security. Ride-hailing companies, law enforcement agencies, and passengers all have a role to play in making our roads safer.

Advertisement

From Akosua.

Dansoman

Continue Reading

Editorial

Remove salt from dining table to curb hypertension

Published

on

The table salt has been a staple of Ghanaian households, restaurants and chop bars, for many generations.

It silently contributes to the escalating public health emergency. But the Ghana Health Service (GHS) says it is time to stop this behaviour.

Health officials are therefore calling on food sellers, restaurateurs, and parents to remove salt from dining tables as it is contributing to a silent epidemic of non-communicable diseases (NCDs).

Dr. Wallace Odiko-Ollennu, Programme Manager of the GHS Non-Communicable Disease Control Programme, correctly points out that making salt less accessible is crucial.  

Advertisement

This practice of shaking extra sodium onto a plate before even tasting the dish is broken when extra salt and salty sauces are limited upon request.

By gradually retraining our palates to enjoy natural flavours, this structural modification establishes a psychological barrier and, most importantly, slows the onset of lifestyle disorders like diabetes and hypertension.

This most recent advocacy campaign is especially encouraging because of its approach of spiritual and cultural harmony. This is because Public health cannot live in a vacuum, as acknowledged by the partnership between the GHS, Communication Initiatives for Change (CIC)-Meatless Monday Ghana.

The campaign meets people where they are, family kitchens, and community squares by integrating scientific information with faith-based teachings and communal values.

Advertisement

We are told that a practical, gradual route to wellness is also provided by the editorial support of the “Meatless Monday” idea, which advocates for just one day per week to forgo meat in favour of fruits, vegetables, legumes, and complete grains.

It is a sustainable call for food balance rather than a dramatic demand for complete dietary abstinence. The route to greater health is being made available to every Ghanaian, especially when combined with the GHS’s reminder that regular activity may be found in daily tasks or a simple walk.

However, community workshops and policy proposals are limited. The individual bears the final accountability.

The Spectator endorses the advice that we need to be more conscious of what we eat and actively seek out routine health checks before issues worsen without our knowledge.

Advertisement

Eliminating table salt off our tables is a minor, inconvenient sacrifice that will have enormous benefits in the long-term for our country. It is therefore time for parents to change their kitchens, for food vendors to clear their tables, and for all of us to prioritise long-term health over instant, salty satisfaction

SKIP THE QUEUE, TAP THE NEWS

You can now read the Ghanaian Times and The Spectator newspapers from the comfort of your device via TimesNewsPlus.

Join our WhatsApp Channel: https://whatsapp.com/channel/0029VbBElzjInlqHhl1aTU27

Advertisement
Continue Reading
Advertisement

Trending