News
NCA tightens quality of service rules for mobile network operators
The National Communications Authority Ghana has announced tougher Quality of Service rules for mobile network operators, introducing stricter performance targets for voice, data and messaging services across the country.
In a press release issued on February 15, the regulator explained that the revised Key Performance Indicators take immediate effect and are designed to improve the quality of experience for consumers.
The Authority noted that some of the previous standards had been in place since 2004 and needed updating to reflect changes in technology and consumer behaviour.
Under the new framework, the maximum allowable call drop rate for voice services has been reduced from below three percent to less than one percent.
The regulator introduced a new Call Connection Success Rate requirement, which compels operators to ensure that more than ninety five percent of attempted calls connect successfully in over ninety percent of operational cells within any Metropolitan, Municipal or District Assembly.
To improve perceived call clarity, the Authority set a minimum average Mean Opinion Score of greater than three point zero for 2G services.
For data services, the regulator raised the benchmark for 3G download speeds.
Mobile network operators must now deliver an average data throughput exceeding one megabit per second, replacing the earlier threshold of two hundred and fifty six kilobits per second.
Messaging services have also been affected by the amendments. Operators are required to achieve a delivery success rate of at least ninety eight percent for SMS and MMS, with delivery times not exceeding five seconds.
Beyond performance targets, the Authority announced expanded coverage obligations. It stated that operators are now mandatorily required to extend network coverage to all constituent towns within every MMDA. Previously, providers were encouraged but not compelled to move beyond district capitals.
The regulator indicated that it will intensify monitoring, field measurements and performance assessments to ensure compliance. It warned that operators that fail to meet the approved thresholds will face regulatory sanctions in line with their licence conditions and applicable laws.
The Authority encouraged consumers who experience persistent poor service to report their complaints through its toll free line, email and official social media channels, or by visiting any of its offices nationwide.
Established under the National Communications Authority Act, 2008, the Authority is responsible for licensing and regulating electronic communication activities in Ghana.
By: Jacob Aggrey
President John Mahama has arrived in Moscow, Russia, from Ethiopia to participate in the 3rd Russia-Africa Summit.
The summit is being hosted by Russian President Vladimir Putin.
During the visit, President Mahama will join fellow African leaders at the Economic and Humanitarian Forum and summit plenary sessions.
He is also scheduled to hold high-level bilateral talks with President Putin and attend a Kente exhibition organised by the Russia-Ghana Parliamentary Forum.
As part of the visit, the President will receive honorary doctorate degrees from the Russian University of Transport and the Peoples’ Friendship University of Russia.
He will also engage Russian businesses and state institutions to advance bilateral cooperation between Ghana and Russia.
By Edem Mensah-Tsotorme
The Greater Accra Regional Organiser of the New Patriotic Party (NPP), Moses Abor, has met with the Bono Regional Chairman of the party, Kwame Baffoe, popularly known as Abronye DC, to address concerns arising from recent social media developments.
In a statement shared , Mr. Abor said he yesterday visited Chairman Baffoe over comments he made on his show, which had raised concern among some party activists.
According to him, he also engaged Charles Opoku Presidoo and ironed out grievances he had earlier held regarding the matter.
Mr. Abor said he was pleased that in the spirit of unity and the party’s shared commitment to return to power in 2028, they had a constructive conversation and addressed the concerns amicably.
“With the matter now resolved, I encourage all Party activists to let the matter rest and redirect our energy toward holding the NDC accountable for its failures and misleading claims,” he said.
He urged party members to continue making the case to Ghanaians on why Dr. Mahamudu Bawumia is the right person to lead the country in 2028.
By Edem Mensah-Tsotorme
