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NCA tightens quality of service rules for mobile network operators
The National Communications Authority Ghana has announced tougher Quality of Service rules for mobile network operators, introducing stricter performance targets for voice, data and messaging services across the country.
In a press release issued on February 15, the regulator explained that the revised Key Performance Indicators take immediate effect and are designed to improve the quality of experience for consumers.
The Authority noted that some of the previous standards had been in place since 2004 and needed updating to reflect changes in technology and consumer behaviour.
Under the new framework, the maximum allowable call drop rate for voice services has been reduced from below three percent to less than one percent.
The regulator introduced a new Call Connection Success Rate requirement, which compels operators to ensure that more than ninety five percent of attempted calls connect successfully in over ninety percent of operational cells within any Metropolitan, Municipal or District Assembly.
To improve perceived call clarity, the Authority set a minimum average Mean Opinion Score of greater than three point zero for 2G services.
For data services, the regulator raised the benchmark for 3G download speeds.
Mobile network operators must now deliver an average data throughput exceeding one megabit per second, replacing the earlier threshold of two hundred and fifty six kilobits per second.
Messaging services have also been affected by the amendments. Operators are required to achieve a delivery success rate of at least ninety eight percent for SMS and MMS, with delivery times not exceeding five seconds.
Beyond performance targets, the Authority announced expanded coverage obligations. It stated that operators are now mandatorily required to extend network coverage to all constituent towns within every MMDA. Previously, providers were encouraged but not compelled to move beyond district capitals.
The regulator indicated that it will intensify monitoring, field measurements and performance assessments to ensure compliance. It warned that operators that fail to meet the approved thresholds will face regulatory sanctions in line with their licence conditions and applicable laws.
The Authority encouraged consumers who experience persistent poor service to report their complaints through its toll free line, email and official social media channels, or by visiting any of its offices nationwide.
Established under the National Communications Authority Act, 2008, the Authority is responsible for licensing and regulating electronic communication activities in Ghana.
By: Jacob Aggrey
About 200 company secretaries, governance professionals and institutional leaders will gather in Accra for the ‘Company Secretaries Summit’ next month.
It is aimed at strengthening governance practices and enhance boardroom effectiveness across the country.
The summit, which is scheduled for July 16 at the Labadi Beach Hotel seeks to equip governance professionals with the knowledge, skills, and networks required to navigate the increasingly complex demands of modern corporate leadership.
It will feature keynote presentations, panel discussions, and interactive sessions focusing on emerging governance trends, boardroom dynamics, regulatory compliance, digital transformation, and stakeholder expectations.
According to the convener, Catherine Engmann, the summit comes at a critical time when governance professionals are under growing pressure to support sound decision-making, strengthen governance culture, and respond effectively to changing institutional and regulatory environments.
“This gathering is not just another conference. It is a platform for governance leaders who are already operating at the highest level and intend to stay there,” she said.
She noted that the programme was designed to provide participants with practical tools, fresh insights, and valuable professional connections.
According to Ms Engmann, a major highlight of the event will be the awards ceremony, which will recognise individuals and organisations that have demonstrated excellence in governance practice and made significant contributions to improving board effectiveness and corporate accountability.
She mentioned that the summit will also offer participants an opportunity to benchmark their practices against industry standards, exchange ideas with peers, and explore innovative approaches to governance challenges.
Beyond the formal sessions, the event is expected to foster networking and collaboration among governance professionals, helping to strengthen governance practices across Ghana’s corporate and institutional landscape.
Speaking about the vision behind the initiative, Ms Engmann, said the summit was inspired by the need to create a dedicated platform that recognises the critical role played by company secretaries and governance professionals.
According to her, the Company Secretaries’ Summit and Awards reflects her conviction that Ghana’s governance professionals deserve an annual platform where they can engage in meaningful discussions, build strategic relationships, and receive recognition for their contributions to effective governance.
Registration for the summit, she said was currently open, with interested professionals encouraged to secure their participation ahead of the event.
By Esinam Jemima Kuatsinu
-1 cup dried soya beans
-4–5 cups for water (for blending)
-Extra water for soaking
-Sugar, honey or dates (optional, for sweetness)
-Vanilla extract (optional)
Preparation
-Pick through the beans to remove stones or damaged seeds and rinse thoroughly
-Place them in a large bowl and cover with plenty of water. Soak for at least eight hours or overnight to soften it to blend easier
– After soaking, rub the beans with your hands as the skin begins to remove
– Removing the skins helps reduce the ‘beany’ taste and improves texture
– Put the soaked beans into a blender with 4–5 cups of clean water
-Blend until smooth and milky. (You may need to do this in batches depending on your blender size).
– Using a clean muslin cloth or fine sieve, strain the blended mixture into a pot. (Squeeze well to extract as much liquid as possible).
-The leftover pulp is called okara. Don’t throw it away — it can be used in baking, porridge, or even added to stews.
– Place the strained milk on medium heat and make it boil. Stir continuously to prevent burning or overflowing.
– Allow it to boil for at least 20–25 minutes. Proper boiling removes the raw taste and neutralises natural compounds that can upset the stomach.
-Once boiled a little sugar or honey. Pulse.gh
Health benefits of Soya beans
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