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NCA tightens quality of service rules for mobile network operators
The National Communications Authority Ghana has announced tougher Quality of Service rules for mobile network operators, introducing stricter performance targets for voice, data and messaging services across the country.
In a press release issued on February 15, the regulator explained that the revised Key Performance Indicators take immediate effect and are designed to improve the quality of experience for consumers.
The Authority noted that some of the previous standards had been in place since 2004 and needed updating to reflect changes in technology and consumer behaviour.
Under the new framework, the maximum allowable call drop rate for voice services has been reduced from below three percent to less than one percent.
The regulator introduced a new Call Connection Success Rate requirement, which compels operators to ensure that more than ninety five percent of attempted calls connect successfully in over ninety percent of operational cells within any Metropolitan, Municipal or District Assembly.
To improve perceived call clarity, the Authority set a minimum average Mean Opinion Score of greater than three point zero for 2G services.
For data services, the regulator raised the benchmark for 3G download speeds.
Mobile network operators must now deliver an average data throughput exceeding one megabit per second, replacing the earlier threshold of two hundred and fifty six kilobits per second.
Messaging services have also been affected by the amendments. Operators are required to achieve a delivery success rate of at least ninety eight percent for SMS and MMS, with delivery times not exceeding five seconds.
Beyond performance targets, the Authority announced expanded coverage obligations. It stated that operators are now mandatorily required to extend network coverage to all constituent towns within every MMDA. Previously, providers were encouraged but not compelled to move beyond district capitals.
The regulator indicated that it will intensify monitoring, field measurements and performance assessments to ensure compliance. It warned that operators that fail to meet the approved thresholds will face regulatory sanctions in line with their licence conditions and applicable laws.
The Authority encouraged consumers who experience persistent poor service to report their complaints through its toll free line, email and official social media channels, or by visiting any of its offices nationwide.
Established under the National Communications Authority Act, 2008, the Authority is responsible for licensing and regulating electronic communication activities in Ghana.
By: Jacob Aggrey
President John Dramani Mahama has visited the Akosombo Dam to assess the impact of a fire incident at a substation operated by the Ghana Grid Company.
The fire is reported to have caused the loss of more than 1,000 megawatts from the national power grid, affecting electricity supply in parts of the country.
During the visit, he inspected ongoing restoration works and received briefings from engineers on efforts to restore power. He commended them for what he described as a swift and professional response to the situation.
According to him, the government remains committed to restoring stable electricity supply as quickly as possible.
He added that steps are also being taken to strengthen the resilience of Ghana’s energy infrastructure to prevent similar incidents in the future.
The Ghana Grid Company has not yet provided a detailed timeline for full restoration, but work is ongoing to bring affected systems back on stream.
By: Jacob Aggrey
Ghana’s Finance Minister, Cassiel Ato Forson, says he and his deputy have publicly filed their annual tax returns to demonstrate leadership and encourage compliance among citizens.
In a facebook post, he explained that the move was meant to show that public officials must lead by example when it comes to fulfilling civic duties.
“Leadership must be demonstrated, not declared,” he said.
He commended Ghanaian taxpayers for their continued contribution to national development, noting that tax compliance plays a key role in sustaining government activities.
According to him, paying taxes is both a legal and moral responsibility. He stressed that all citizens, including public officials, professionals, and businesses, are equal before the law and must meet their tax obligations.
He added that tax revenue is essential for funding key sectors such as education, healthcare, infrastructure, and security.
The minister praised the Ghana Revenue Authority for its work, especially during the ongoing Tax and Good Governance Month in April. He said the initiative helps to educate the public and promote voluntary compliance.
He urged the authority to intensify public education and continue reforms aimed at simplifying tax processes, reducing compliance costs, and improving transparency.
He further encouraged individuals and businesses that are yet to file their returns to do so promptly, adding that support systems and digital platforms are available to assist them.
He said building a strong tax culture would strengthen the country’s economy, improve accountability, and promote fairness in society.
By: Jacob Aggrey
