Features
ECG, GWCL et al…
Mr Clifford-Braimah GWCL boss
I am uncomfortable writing about utilities in our country, not because they perform above average, but because no one listens when Ghanaian consumers complain. My understanding is that wherever there is a monopoly, consumer’s voices do not resonate.
One beautiful Saturday morning two and a half months ago about half a dozen young men came to my residence with meters, cables and tools claiming they were contracted by our almighty ECG to change my meter and that of my Landlord’s.
Of course, they were in ECG identifiable apparel, but I asked them why they would replace a perfectly working meter. They said they were acting on orders. I realized they were small fishes in the scheme of things, but I still had a few questions for them. I had over 350 cedis worth of credit on my meter; their response was that it would be credited on to the new meter.
We were to go to the ECG office the very next Monday to have our new status regularised and that they had a token credit of 30 cedis on the new meter. Fifty cedis should be paid on the Monday and the token 30 cedis would be deducted leaving a credit balance of 20 cedis.
On Monday I sent an emissary to the ECG offices at Dansoman with the fifty cedis. He returned with no receipt but with a message that I would receive a call after the regularization was completed. Two and a half months down the line I have not been called and my credit of over 350 cedis has not been restored.
Dear reader, please note that I am not alone in this dilemma. Almost all customers in my general area have a similar tale to narrate. I spoke to one official at Dansoman ECG who was quite concerned and tried to help but later reported a sluggish system. Up till today, the ECG has done nothing to fix this problem. Honestly, I feel deceived and robbed as do the other customers.
But for the benevolence of a press next door whose standby generator gives me power, I would have been in total darkness. Why a utility provider as ECG would treat its customers with such contempt beats my mind.
I watched a news item two week ago where officials of ECG were on a crusade dubbed, “Fix the bill, pay the bill” targeted at postpaid clients and all I did was laugh my head off. I can bet my bottom pesewa that this will amount to nothing.
An ECG that cannot fix issues with prepaid meters trying to fix postpaid ones? The ECG should cut through the chase.
Now, I was told to contact a vendor to purchase power without any assurance that I would get my ‘stolen’ credit back. I duly contacted the vendor who told me to send her my new meter’s details, which I did. After that she sent me a Momo number to make payment to. I paid up and got a printed receipt, but it took the whole day before the mechanism of this new purchase was explained to me.
How do I and other clients get our credits back? Mr. Boateng and his Public Relations Directorate have a duty to tell me and other customers what is going on. We need answers.
GWCL
Water, we are told is life. True as this saying is, water can also be the end of life, a lack of it, that is. I would not want to be in the shoes of those managing the Ghana Water Company Limited. Theirs is an arduous task, especially at a time that rains have come in torrents and breaching storage limits.
I wonder how the GWCL is able to turn the cyanide poisoned and Galamsey induced carnage of some water bodies into drinkable water. But these attacks on our water bodies is no excuse for the day-to-day erratic water supply to certain communities on a regular basis.
At times announcements are made after the taps have stopped flowing. When these technical issues arise, would it not be prudent to contract water tankers to the affected communities to sell water to the people? I think every utility provider should make provisions for situations likely to cause discomfort to their customers.
The days where state institutions pander to the whims and caprices of the political class must be put in the dustbin of history if this country is to move forward. Successive governments have only paid lip-service to the destructive activities of Galamsey and its operators.
The discourse on Galamsey is as murky as the colour of the rivers under siege. Our politicians are busy arguing about who had or has a better fight against the menace while farmlands get degraded, forest covers destroyed and people’s concern is how to make money.
The management of GWCL must be courageous to tell the powers that be in the face of how much destruction the nation’s water resources have been subjected to if they have not done so already. Those running our affairs must know the buck stops at their table and the responsibility is theirs to save us, else they have failed in their duty to the country.
NCA
As a journalist I have interest in how the media space performs. I read newspapers, I listen to radio and watch television on a daily basis. Personally, I rate social media as a junkyard where one has to be careful in navigating. Mind you, not everything you find on a refuse dump is trash.
I am told that it is the National Communication Authority (NCA) that has the power to grant licences for the operation of radio and television in Ghana. What I am not too sure of is whether, as done by our Electoral Commission that creates constituencies by population density, the NCA gives licences based on the same principle.
I have this concern because the NCA seems to give out licenses like confetti. Take the Greater Accra Region, for example: a Region that is only 3,245 square kilometers in total land space, there are over sixty frequency modulated (FM) radio stations. Can the NCA tell me what accounts for this? Not only that, some of the frequencies are so close that one can feel intrusion into some of the channels by others.
Does the NCA only consider what the prospective entrepreneur has to pay to them as application fee or these licenses are given on political patronage. Media organizations, not state-owned, subsist on advertising revenue. This also is predicated on the buoyancy of the economy. Does the NCA factor these in their decisions?
Does the NCA bother whether or not some of these media houses are struggling to remain afloat in the very tight advertising space, or once they give out the licenses, these stations are on their own? Let us not forget about television stations almost equal in number.
Whatever good intentions inform this mass pluralisation of radio and television, the numbers are staggering and have the potential to collapse the industry in the long run since other applications for license are in the queue.
We recall that Ghanaians have a sickening penchant for towing the line of doing what one person has done en masse. Remember the days of Soace-to-Space when everyone got a garden umbrella and a cellphone and was in business. This was after the phenomenon of Communication Centers. This is history now.
Where do we go from when media organisations begin to fold up? Meanwhile, our Ministry of Communication has introduced policies that stifle the growth of the operators, especially in the television subsector. In my estimation, proprietors of media houses have a bleak number of days going forward.
I will get to content and professionalism in a later episode.
Post Script: This column takes a very short break.
By Dr. Akofa K. Segbefia
Features
The Tema palaver
There is a legend about what Osagyefo Dr Kwame Nkrumah wanted Tema to be like.
According to the prophets of the pre-coup era and those who claimed to have known the Osagyefo’s plans, Tema was being gradually developed to become a model city, a workers’ paradise, not a Chinatown.
Today if you see the Meridian Hotel, you’ll think it has just suffered from a bomb attack. Kokotako recently told me he was sure the once elegant hotel was suffering from a virus infection.
Tema, it has been said, was meant to be a thoroughly planned heavenly-city under a presidential blueprint to be eventually decorated with two border posts. You couldn’t enter using bush paths and grasscutter routes. No rat-catching gimmicks!
According to the sages of those times, non-residents of the city on a visit would have been required to go through a bureaucratic and medical procedure.
First you’ll have to produce your passport cum visa, or a travelling certificate, lassez de passe or carte identite (identity card). Your forehead would have to be examined by an expert to make sure you are not a magician. No magical shows in the city. No Kofi Larteh!
You’ll also be required to produce a medical certificate to prove that you’ve been vaccinated against yellow fever, typhoid and poverty. You don’t come to the city to become a beggar. No way!
In a nutshell, the city was meant to become the model city of West Africa, the Vatican of Sikaman; a state within a state, a wonderland of no mean accolade.
The 1966 coup was a national tragedy although Ghanaians hailed the coup. To the Osagyefo, it was a personal tragedy. His dreams of a glorious harbour city, for instance, with its night-time glow and daytime glitter were washed away as the sub-machine guns rattled the signal of the advent of Ghana’s woes.
Nkrumah probably lamented the coup for one main reason that Tema would never be what he visualised it to become. Some people say the tears he shed were laden with an anathema, a bit of which has probably been visited upon Tema.
Yes, visit Tema and you’ll see vestiges of the old plan, now adulterated and totally confused with gross lack of maintenance, irregular development, over-flowing manholes, dark streets at night, beggars, and people who would have been denied access to the comforts of the city, had the Osagyefo been alive.
Tema is no longer for workers. It is now a free-for all, a boiling pot of all ethnic groups like fufu-eating Ashantis, butter-smearing Fantes, akple-eating Ewes, kontomire-swallowing Akwapims, khebab-roasting northerners and Brong self-imposed exiles who would eat nothing apart from unripe plantain. Very delicious, you know.
The shoe-shine boys are in their hundreds and wayside chop bars especially at night are common feature. You’ll be glad to meet an ex-seaman at a drinking bar talking about the good old days when Black Starline was indeed a national line. You’ll notice a retired seaman by his swag for the unmistakable seaman trademark in the gait.
Tema of today is famous for its brand of Pidgin English. It is next to the Nigerian version which is acknowledged by linguistic experts as the cremé of pidgin. Not good for SSS students, though.
The city is also famous for its high cost of living. Those who come from Accra and Kumasi to live there often pack bag and baggage after a few months and run away without anybody chasing them. Sometimes they leave their jackets behind. Life is no joke.
If you can, however, stay in Tema for over five years without suffering from financial constipation, then you are qualified and baptised to live in the ‘hard’ cities of the world including Hanoi, and Bombay. As for Mogadishu, I doubt it. Sometimes you have breakfast once in two weeks and that’s not a cheap situation. You’ve got to bow.
Surprisingly those who live in Tema and have got used to the rough weather don’t want to live anywhere else. They love the city, the breeze, the pidgin.
Today, the new SSNIT flats are giving the city a new class just as fast as the deteriorating conditions of the Tema Development Corporation (TDC)-owned houses are de-beautifying the city. No maintenance whatsoever and the corporation is beset with problems and matters that need redress.
At this very moment, the Tema Tenants Association (TTA) and TDC are at each other’s throat, in a dangerous horseplay that can degenerate into something else. The corporation intends to sell its rented units, meaning that if you can’t buy the house you’re living in, then you’ve got to quit and probably go to your hometown for good.
So whether you are a rich business tycoon or a mandated church mouse, you have to, within three months from now, make ready over three million cedis for the place you are occupying.
There is, however, an alternative. Poor tenants who can’t afford the outrageous prices will from October 1 pay 300 per cent on rent. A single room will now cost 7,000 cedis per month.
Members of the tenants’ association who are ready to take to the streets in protest have accused TDC of having woefully failed as a landlord because it has not maintained buildings it is supposed to maintain.
Some of the buildings are in a real mess.
The association has called for a commission of enquiry to investigate the matter to ensure that propriety and neglect no longer become good bedfellows and also to enable the poor worker and his family to have a place to lay their heads without being intimidated with outright sales and high rents.
The Tema Development Corporation (TDC) itself has a lot of things happening in there, the public would be very much interested in knowing. Many things in fact.
I’ll revisit the issue sooner than you’d expect. Watch out for the bombshell!
This article was published on
Saturday, August 6, 1994
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Features
Tears of Ghanaman, home and abroad
The typical native of Sikaman is by nature a hospitable creature, a social animal with a big heart, a soul full of the milk of earthly goodness, and a spirit too loving for its own comfort.
Ghanaman hosts a foreign pal and he spends a fortune to make him very happy and comfortable-good food, clean booze, excellent accommodation and a woman for the night.
Sometimes the pal leaves without saying a “thank you but Ghanaman is not offended. He’d host another idiot even more splendidly. His nature is warm, his spirit benevolent. That is the typical Ghanaian and no wonder that many African-Americans say, “If you haven’t visited Ghana. Then you’ve not come to Africa.
You can even enter the country without a passport and a visa and you’ll be welcomed with a pot of palm wine.
If Ghanaman wants to go abroad, especially to an European country or the United States, it is often after an ordeal.
He has to doze in a queue at dawn at the embassy for days and if he is lucky to get through to being interviewed, he is confronted by someone who claims he or she has the power of discerning truth from lie.
In short Ghanaman must undergo a lie-detector test and has to answer questions that are either nonsensical or have no relevance to the trip at hand. When Joseph Kwame Korkorti wanted a visa to an European country, the attache studied Korkorti’s nose for a while and pronounced judgment.
“The way I see you, you won’t return to Ghana if I allow you to go. Korkorti nearly dislocated her jaw; Kwasiasem akwaakwa. In any case what had Korkorti’s nose got to do with the trip?
If Ghanaman, after several attempts, manages to get the visa and lands in the whiteman’s land, he is seen as another monkey uptown, a new arrival of a degenerate ape coming to invade civilized society. He is sneered at, mocked at and avoided like a plague. Some landlords abroad will not hire their rooms to blacks because they feel their presence in itself is bad business.
When a Sikaman publisher landed overseas and was riding in a public bus, an urchin who had the impudence and notoriety of a dead cockroach told his colleagues he was sure the black man had a tail which he was hiding in his pair of trousers. He didn’t end there. He said he was in fact going to pull out the tail for everyone to see.
True to his word he went and put his hand into the backside of the bewildered publisher, intent on grabbing his imaginary tail and pulling it out. It took a lot of patience on the part of the publisher to avert murder. He practically pinned the white miscreant on the floor by the neck and only let go when others intervene. Next time too…
The way we treat our foreign guests in comparison with the way they treat us is polar contrasting-two disparate extremes, one totally incomparable to the other. They hound us for immigration papers, deport us for overstaying and skinheads either target homes to perpetrate mayhem or attack black immigrants to gratify their racial madness
When these same people come here we accept them even more hospitably than our own kin. They enter without visas, overstay, impregnate our women and run away.
About half of foreigners in this country do not have valid resident permits and was not a bother until recently when fire was put under the buttocks of the Immigration Service
In fact, until recently I never knew Sikaman had an Immigration Service. The problem is that although their staff look resplendent in their green outfit, you never really see them anywhere. You’d think they are hidden from the public eye.
The first time I saw a group of them walking somewhere, I nearly mistook them for some sixth-form going to the library. Their ladies are pretty though.
So after all, Sikaman has an Immigration Service which I hear is now alert 24 hours a day tracking down illegal aliens and making sure they bound the exit via Kotoka International. A pat on their shoulder.
I am glad the Interior Ministry has also realised that the country has been too slack about who goes out or comes into Sikaman.
Now the Ministry has warned foreigners not to take the country’s commitment to its obligations under the various conditions as a sign of weakness or a source for the abuse of her hospitality.
“Ghana will not tolerate any such abuse,” Nii Okaija Adamafio, the Interior Minister said, baring his teeth and twitching his little moustache. He was inaugurating the Ghana Refugee and Immigration Service Boards.
He said some foreigners come in as tourists, investors, consultants, skilled workers or refugees. Others come as ‘charlatans, adventurers or plain criminals. “
Yes, there are many criminals among them. Our courts have tried a good number of them for fraud and misconduct.
It is time we welcome only those who would come and invest or tour and go back peacefully and not those whose criminal intentions are well-hidden but get exposed in due course of time.
This article was first published on Saturday March 14, 1998
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