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Customer service in Ghana, the sight from my rearview mirror not good …but there’s hope
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In the last three years, Ghana has warmly welcomed all people from the Diaspora under the year of return and beyond the return program. A great initiative encouraging them to come back to their roots. Lots of economic and social activities are carefully designed to welcome the presence of over 1.5 million tourists from across the world, with different ethnic and cultural values being absorbed into the Ghanaian way of life.
From restaurants, hotels, pubs, clubs, tourist sites, etc, one can tell our family from the Diaspora has engaged the services of locals one way or the other. Customer service is defined as the assistance and services provided by a company to those who buy or use its products or services. Can we now say the Ghanaian community has met their expectations in terms of customer service?
Known globally for its political stability, Ghana has been named for being one of the fastest-growing economies in Africa. It is regrettable to know we didn’t deliver in terms of customer service.
Most repatriates do not have great comments on our customer service, something even we locals complain about daily. With the reams of people ready to use their services, business owners feel it is the loss of a customer if they walk out on them in search of better service. In some instances, even complaints to managers or owners prove futile.
Some business owners engaged potential customers to patronise them only to return after minutes, saying the required service is unavailable. Shocked? How about online sellers who boldly display items seeking for budding customers only ask that they call, DM or WhatsApp for prices? Prices are then dished out by social media display pictures.
Waiters and waitresses make customers feel bad by asking for quality service. They beg customers not to complain about the services for fear of losing their jobs some crying in the process. An emotional customer would let go, assimilating the poor service being rendered. You get managers saying orders can’t be changed rule from above. And the worst is still paying the delivery fee for the ones you can return.
So I ask, shouldn’t customer service certificates be made mandatory before one can render service and to the waiter, waitress, delivering, etc. a requirement before hiring? How do we convince the trotro mate, market seller, and cobbler to also have such a certificate? Should we dwell on reviews and refunds as a stunt to gain better customer service? Boycotting institutions due to poor service made a thing?
Perhaps we should go easy on them instead of demanding to be treated better.
A school of thought once said you become a million in Africa by living the street truth, being on time, and good customer service. I guess most businesses haven’t understood this concept yet.
Can we say we are not there yet as a country?
I’m a customer and would take my commerce elsewhere when not treated right.
By Daisy Mina Antwi
Deputy Director of Operations at the Presidency, Mustapha Gbande, has alleged that the New Patriotic Party (NPP) appears more concerned and emotionally invested in the imprisonment of its Ashanti Regional Chairman, Bernard Antwi Boasiako, popularly known as Chairman Wontumi, than the governing National Democratic Congress (NDC).
Speaking on Joy Prime on Wednesday, July 22, 2026, in Accra, Mr. Gbande argued that the NPP played a major role in the legal process that led to Wontumi’s conviction.
According to him, the law under which Wontumi was convicted originally carried a maximum prison sentence of three years but was later amended by the NPP administration to increase the maximum punishment to 15 years.
“The law that jailed Wontumi was three years. The NPP enhanced it to 15 years,” he stated.
Mr. Gbande further claimed that the evidence used to prosecute Wontumi was gathered during the previous NPP administration.
He maintained that the case against the NPP chairman did not begin under the current government but was built by officials who served in the former administration.
“The docket that jailed Wontumi was built by the NPP. The evidence that convicted him was built by the NPP,” he asserted.
To support his argument, Mr. Gbande referred to actions taken by the former Minister for Lands and Natural Resources in July 2022, when the minister declared activities linked to Wontumi in the Tano Nimiri Forest Reserve illegal.
He stressed that once an activity has been declared illegal, it remains a breach of the law regardless of who is involved.
By: Jacob Aggrey
The Bank of Ghana (BoG) has warned that traders, transport operators, businesses and individuals who refuse to accept Ghana cedi coins as payment for goods and services could face arrest, prosecution, fines or imprisonment.
In a public notice issued on Wednesday, July 22, 2026, the central bank expressed concern over the widespread refusal to accept 1 pesewa, 5 pesewa, 10 pesewa, 20 pesewa and 50 pesewa coins, as well as the GH¢1 and GH¢2 coins.
It explained that all coins issued by the Bank of Ghana remain legal tender and must be accepted for transactions across the country.
According to the BoG, none of the coins has been withdrawn from circulation or demonetised, and no trader, transport operator, business or individual has the right to reject them because they consider them inconvenient or of low value.
The bank cited the Bank of Ghana Act, 2002 (Act 612), as amended, and the Currency Act, 1964 (Act 242), as the laws governing the use of the country’s currency.
It noted that under the Currency Act, refusing to sell goods or provide services simply because a customer is paying with legal tender coins or banknotes is a criminal offence, unless the currency has been withdrawn from circulation.
The BoG stated that anyone convicted of the offence could face up to three years’ imprisonment, a fine, or both.
It added that people who encourage or instruct others to reject coins, including business owners who direct their employees to do so, are equally liable under the law.
The bank further indicated that a person caught committing the offence may be arrested without a warrant.
To ensure compliance, the BoG said it would work with the Ghana Police Service and other law enforcement agencies to enforce the law against offenders.
It encouraged members of the public to report cases of coin rejection to the nearest Bank of Ghana office, the Ghana Police Service or through the bank’s official communication channels.
The central bank called on individuals, businesses and institutions to accept and handle Ghana’s currency responsibly in all its denominations, saying this would help uphold confidence in the country’s legal tender.
By: Jacob Aggrey
