News
Customer service in Ghana, the sight from my rearview mirror not good …but there’s hope
In the last three years, Ghana has warmly welcomed all people from the Diaspora under the year of return and beyond the return program. A great initiative encouraging them to come back to their roots. Lots of economic and social activities are carefully designed to welcome the presence of over 1.5 million tourists from across the world, with different ethnic and cultural values being absorbed into the Ghanaian way of life.
From restaurants, hotels, pubs, clubs, tourist sites, etc, one can tell our family from the Diaspora has engaged the services of locals one way or the other. Customer service is defined as the assistance and services provided by a company to those who buy or use its products or services. Can we now say the Ghanaian community has met their expectations in terms of customer service?
Known globally for its political stability, Ghana has been named for being one of the fastest-growing economies in Africa. It is regrettable to know we didn’t deliver in terms of customer service.
Most repatriates do not have great comments on our customer service, something even we locals complain about daily. With the reams of people ready to use their services, business owners feel it is the loss of a customer if they walk out on them in search of better service. In some instances, even complaints to managers or owners prove futile.
Some business owners engaged potential customers to patronise them only to return after minutes, saying the required service is unavailable. Shocked? How about online sellers who boldly display items seeking for budding customers only ask that they call, DM or WhatsApp for prices? Prices are then dished out by social media display pictures.
Waiters and waitresses make customers feel bad by asking for quality service. They beg customers not to complain about the services for fear of losing their jobs some crying in the process. An emotional customer would let go, assimilating the poor service being rendered. You get managers saying orders can’t be changed rule from above. And the worst is still paying the delivery fee for the ones you can return.
So I ask, shouldn’t customer service certificates be made mandatory before one can render service and to the waiter, waitress, delivering, etc. a requirement before hiring? How do we convince the trotro mate, market seller, and cobbler to also have such a certificate? Should we dwell on reviews and refunds as a stunt to gain better customer service? Boycotting institutions due to poor service made a thing?
Perhaps we should go easy on them instead of demanding to be treated better.
A school of thought once said you become a million in Africa by living the street truth, being on time, and good customer service. I guess most businesses haven’t understood this concept yet.
Can we say we are not there yet as a country?
I’m a customer and would take my commerce elsewhere when not treated right.
By Daisy Mina Antwi
President John Dramani Mahama has clarified that the proposed free primary healthcare policy is designed to support the National Health Insurance Scheme (NHIS), not to take its place.
He explained that the initiative will work alongside the NHIS to improve access to basic healthcare services across the country.
He made the remarks at the official launch of the free primary healthcare programme held on Wednesday April, 15th 2026 at the Shai Osudoku District Hospital in Dodowa.
According to him, the introduction of free primary healthcare does not mean Ghanaians should stop registering for the NHIS.
He urged citizens to continue obtaining their NHIS cards, stressing that the scheme remains important for healthcare delivery beyond the primary level.
He further explained that under the new arrangement, patients seeking care at polyclinics, health centres, CHPS compounds, and health kiosks will not be required to present an NHIS card at the point of examination and treatment.
Instead, individuals will only need to show a Ghana Card or any valid form of identification to prove they are Ghanaians and residents within the community to access services.
He noted that the policy aims to remove barriers to basic healthcare and ensure that more people can receive treatment at the primary level without difficulty.
By: Jacob Aggrey
The Ghana Police Service has arrested three (3) suspects in connection with a case of possession of narcotic drugs and engaging in prohibited drug-related activities within the Accra metropolis.
On April 10, 2026, the Special Operations Assistant to the Inspector General of Police received intelligence that a group of individuals were planning to engage in the sale of suspected narcotic drugs at Dzorwulu in Accra.
A surveillance operation was mounted and on 11th April 2026, a Police team proceeded to the area and arrested two suspects, Bright Ayivor and Ifeanyi Ijeoba.
The suspects were found in possession of twenty-two (22) compressed substances suspected to be cocaine, which were being prepared for sale to a prospective buyer.
Further interrogation of the suspects led to the identification of a third suspect, Kwabena Botwe as a key figure in the drug trade.
A follow-up operation at Caprice resulted in his arrest after Police mounted surveillance during a planned transaction involving proceeds from the sale of the suspected drugs.
The suspect later led Police to his residence at Greda Estates, where a search resulted in the retrieval of an amount of GHc400,000 and a counting machine.
According to the police, during the operation, he attempted to bribe the arresting officers with an additional GHc420,000, which has been retained as evidence.
All the suspects are currently in Police custody assisting investigations and will be put before the court.
