Editorial
ECG customer service centres must sit up
Dear Editor,
I wish to draw your attention to how some workers at Electricity Company of Ghana (ECG) offices here in Accra request money to replace faulty meters.
I thought it is an obligation of the service provider to automatically replace faulty meters until we had a problem with ours recently. It has taken a long time for officers to respond to our complaint.
I learn other people who have faulty meters go through a lot of stress before they can have their meters replaced. Customers are usually told to write their details in a book so they will be contacted when a meter is available but it still takes constant follow ups for the issue to be resolved in time.
It appears those who want their issue addressed quickly would have to cut corners or grease the palm of a staff in order to have their faulty meter fixed.
I believe this should certainly not be the practice as it is the obligation of the service provider to replace faulty meters with the customer incurring any unapproved cost.
The frustration some customers experience at ECG service centres, to some extent, accounts for the illegal connections some people indulge in. I, therefore, urge the ECG to sit up and provide timely services in relation to faulty meters so customers are not shortchanged.
Mabel Odum, Abossey Okai, Accra
Dear Editor,
I wish to express concern over the allegations that some officials of the Ghana Football Association (GFA) demanded money from players before they are selected for national teams.
If these allegations are true, then, they threaten fairness and integrity in Ghana football.
Just as is done in other countries, selection into any national team should be based solely on merit -talent, discipline, hard work and performance, not on a player’s ability to pay money.
Such practices, if allowed to continue, will discourage many talented but less privileged players from pursuing their dreams. It will also damage the reputation of the GFA and reduce public confidence in the country’s football administration.
Those reports are quite unfortunate but some of us want to believe in the response issued by the FA but would also advise the GFA to conduct some investigation, because like it is often said, there is no smoke without fire.
If it means an individual is going about making such demands on the blind side of the FA, such an investigation can expose the person.
I therefore urge the GFA to investigate these allegations thoroughly and transparently. Any official found guilty should face the appropriate sanctions. At the same time, individuals making the allegations should provide credible evidence so the truth can be established.
Ghanaian football belongs to all of us, and we must protect its integrity by ensuring that merit, transparency and accountability guide player selection.
From John Boateng,
Mamprobi
The recent floods in Accra and the neighbouring areas, which were brought on by a heavy downpour, were very catastrophic and caused loss of lives and property damage.
Similar severe flooding and downpours were also reported in other regions, which has caused anxiety and dread whenever it rains.
In a short period of time, the floods had a dangerous effect on entire communities and landscapes. Because of this, a lot of people are now temporarily putting up with friends or family members.
Videos that went viral on social media showed cars and other valuables being swept away by the floodwaters with little to nothing being done to stop them.
Certain organisations, including the New Times Corporation (NTC), publishers of The Ghanaian Times and The Spectator, were not spared because the flood level damaged important documents and swamped their premises.
Even locations outside of flood-prone zones were inundated by the floods.
The rains would intensify along with thunderstorms, according to the Ghana Meteorological Agency (GMet), which is tasked with observing, analysing, and disseminating weather and climate information to protect lives, promote economic planning, and maintain public safety.
It is important to remember that increased evaporation and atmospheric moisture due to climate change might intensify rainfall. Furthermore, more catastrophic floods are caused by heavy rainfall and shifting topography.
We discussed the causes of floods and mitigation strategies in our earlier editorial, “Accra floods necessitate change in attitude.”
Although the current flood situation is dire, safety can be greatly improved by being ready and understanding what to do.
The Spectator encourages the public to make an effort to be well-informed about weather predictions and take the required precautions to stay safe because the GMet is now providing accurate forecasts.
Make excellent use of the alert services that you can sign up for these days to get notifications on your phone.
Water, non-perishable food, a flashlight, batteries, prescription drugs, crucial documents in waterproof containers, and first aid supplies should all be prepared and kept readily available.
Safeguard your house and offices, relocate valuables to higher floors, and raise electrical appliances off the ground.
Avoid coming into contact with floodwater whenever you can since it might be tainted with chemicals, sewage, and other dangerous substances and also reptiles.
To make sure your neighbours are secure, it is crucial to check on them, especially if they are elderly, disabled, or living alone.
Additionally, parents need to make sure their children do not play in or close to floodwaters.
Let us be careful as there are floods everywhere.
