Editorial
ECG customer service centres must sit up
Dear Editor,
I wish to draw your attention to how some workers at Electricity Company of Ghana (ECG) offices here in Accra request money to replace faulty meters.
I thought it is an obligation of the service provider to automatically replace faulty meters until we had a problem with ours recently. It has taken a long time for officers to respond to our complaint.
I learn other people who have faulty meters go through a lot of stress before they can have their meters replaced. Customers are usually told to write their details in a book so they will be contacted when a meter is available but it still takes constant follow ups for the issue to be resolved in time.
It appears those who want their issue addressed quickly would have to cut corners or grease the palm of a staff in order to have their faulty meter fixed.
I believe this should certainly not be the practice as it is the obligation of the service provider to replace faulty meters with the customer incurring any unapproved cost.
The frustration some customers experience at ECG service centres, to some extent, accounts for the illegal connections some people indulge in. I, therefore, urge the ECG to sit up and provide timely services in relation to faulty meters so customers are not shortchanged.
Mabel Odum, Abossey Okai, Accra
Dear Editor,
Walking along roads in some parts of the capital has become increasingly challenging.
While trading on pedestrian walkways remains a concern in certain areas, the parking of vehicles on road shoulders also poses a serious risk to pedestrians.
Often, pedestrians are forced to walk dangerously close to these parked vehicles or even step into the middle of the road to make way for oncoming traffic.
This situation is not only frustrating but also highly unsafe.
I recall an incident when I alighted at a lorry station and was walking home. A Tata bus was approaching, and due to vehicles parked on both sides of the road, I had nowhere to walk safely.
The situation became so dangerous that I had to quickly jump into a nearby shop to avoid being knocked down by the oncoming Tata bus.
That experience was frightening and could have easily resulted in an accident.
In my view, it is time for authorities in the road sector, such as the National Road Safety Authority and the Motor Traffic and Transport Department (MTTD) of the Ghana Police Service, to take urgent action to address this issue and prevent possible loss of life.
Strict enforcement measures, including towing improperly parked vehicles and imposing substantial fines, would serve as a deterrent to offenders.
From Ray
Adabraka
Dear Editor,
I wish to use this column of your respected newspaper to appeal to the Ministry of Education and the Ghana Education Service to consider bringing back the practice where students stayed home for some months after completing the Basic Education Certificate Examination (BECE).
Within that period where they stay home for some time and wait for their results, it afforded parents some time to prepare and save towards the next move in the academic life of their children.
In recent times, students are quickly admitted into Senior High School immediately after their examinations, leaving little time for parents and guardians to adequately prepare financially and emotionally for the next stage of their children’s education.
Many parents, therefore struggle to buy school items such as chop boxes, trunks, mattresses, uniforms and other necessities within the short period given.
This situation places pressure on families, especially those with low incomes.
Previously, the break after BECE allowed students to rest after years of academic work while parents and guardians made proper preparations for their wards.
It also gave students enough time to learn vocational skills, assist their families and mature before entering boarding school life.
Bringing back this period will greatly reduce stress on both parents and students and help ensure better preparation for Senior High School education.
And one other thing we have not taken notice of is that within that period, parents also prepare their children mentally and psychologically before they go to school. They are thought how to be independent.
So we see new secondary students displaying an appreciable level of maturity which is missing in this era where they go to senior high schools and still behave like primary school kids.
I hope the authorities will carefully consider this concern in the interest of students, parents and guardians across the country.
By Eugene Ampiaw,
Accra.
