Features
‘Breasts go kill man’
The Breast is part of the human body at the upper front part. It is the tissues overlying the chest muscles. According to www.webmd.com, women’s breasts are made of specialised tissue that produces milk (glandular tissue) as well as fatty tissue.
The amount of fat determines the size of the breast. It is the main source of nutrition for babies. Health experts recommend breast milk for feeding of babies for at least six months after birth due to the wholeness of the meal it provides.
According to the health experts, it contains protein, fats and carbohydrates and minerals which make it the ideal meal for babies.
It is something that engages the focus of most men and if you are a woman who is not substantially endowed, it could really pose a problem for you in getting a life partner. I am sure the ladies are aware and that is why they go to all lengths to increase the size of their breasts.
Some of us who happen to be the only boy among many siblings, we have the privilege of how our sisters as girls growing up, sometimes wear our mother’s brassiers jokingly.
This shows how important they value their breasts even as young children and they grow up desiring substantial increase in the size of their breasts and account for the huge numbers of women who have undergone breast implant all over the world.
However, there is an interesting mystery that needs to be resolved when it comes to men’s attitude towards the breasts of women. Most women who have both male and female children tell of the strong desire of their male babies for breast milk compared with the female babies.
Funnily enough, when they grow to become men, they still are attracted to it, a fact most married women would attest to. What exactly is with women’s breasts that so engage the attention of men is something worth looking into.
I recall a funny story that a junior at the secondary school, who is now a Bishop of a Church in the United Kingdom (UK), told us. According to him, he attended a Christian fellowship meeting at Tema (Ghana) and a funny incident occurred as they were dancing during the praises session.
He told us that, as people were excited and were dancing and jumping, he saw a lady wearing a pink dress which was not very opaque and as she was jumping up and down, her breasts were also following suit and he found himself gazing at them.
A few moments later, he came to himself and suddenly realised that he had been doing what a Christian should not be doing. Such is the attractive power of women’s breast on men, and if you do not discipline your eyes and your emotions it could land you in serious trouble. Indeed, ‘breasts go kill man’ and that is what happened to a man who now finds himself in deep trouble.
According to a news item shown on one of the popular TV stations, a man is on the run after assaulting his wife in an attempt to kill her. The story has it that the wife confronted the husband after her daughter who is the man’s stepdaughter complained to her mother that her stepfather has been making sexual advances at her.
The girl then was asked about what happened and she related that her stepfather on one occasion, fondled her breasts and sucked them and then warned her that if she tells her mum, he would kill her and she should know that she is the only child of her mum and that he would also kill himself after killing her. Indeed, ‘breasts go kill man’
A lady shared a story many years ago about a problem a man confided in her so that she could in a nice way convince his wife so that the house help would be sent back to her parents to save him from adultery.
Apparently the young lady considered the man like her father having stayed long with the couple and developed a very cordial relationship between the man and his wife. She ,therefore, did not cover herself well and it did not occur to her that she was causing problems for the man.
The man claimed that on occasions in his presence, the young lady could show her breast to his wife to examine something, say a rash or something on her breast without any sense of shyness.
To her, they were her parents but it was causing the man’s emotions to run riot in his groin and he then decided to do something about the situation to prevent embarrassing himself and destroying his marriage. Indeed, ‘breasts go kill man’
One of the media stations also showed a documentary concerning the life of prostitutes and a prostitute was interviewed to share her story to enable viewers to have an idea about the harrowing experiences these so-called sex workers go through.
The lady in response to a question as to whether she let the patrons have access to her breasts, said no and that access to her breasts attracted extra fee. The journalist doing the interview then asked whether the patrons were willing to pay and she said yes and that a lot of them paid the extra to get access to her breasts. It definitely ‘go kill man’.
Not to sound sacrilegious, I am 100 per cent sure that a lot of the pastors both junior and seniors, if they will tell the truth, will confess that they are very much excited at the sight of pointed breasts of their spouses.
I think that, that is the reason some women cut short the six month recommended period for breast feeding babies to prevent their breasts from sagging. Again, I suspect it is one of the reasons some indisciplined pastors engage in fornication because they are easily tempted when doing spiritual deliverance and part of the ladies breasts undergoing deliverance become exposed.
If you are a Christian and you do not want your pastor to fall to temptation, then please pray seriously for them and advise the ‘Asafo Maame” also not to deny access of her boobs to your pastor, because “breasts go kill man’.
BY LAUD KISSI-MENSAH
The writer is a social commentator
Features
Fix It Fast or Lose Them Forever: The Ever-Rising Importance of Service Recovery in Competitive Industries
Yes, in literature and in practice, differences exist regarding customer service, service failures, and service recovery.
But have you ever considered the latter (service recovery) and its potential impact on service experience, brand building, and sustainable growth?
Well, in today’s fiercely competitive service economy, customer experience has become one of the most powerful determinants of business survival and long-term success.
Across industries, from aviation and banking to telecommunications, hospitality, healthcare, retail, and digital platforms, customers now expect fast, seamless, and reliable service delivery at every touchpoint.
Yet despite technological advancements and operational improvements, service failures remain inevitable.
Systems experience downtime, deliveries are delayed, reservations are misplaced, payments fail, customer inquiries go unanswered, employees mishandle interactions, and digital platforms experience disruptions.
In the midst of these, what increasingly separates successful organisations from struggling ones is not whether failures occur, but how quickly and effectively they recover when they do.
Service Recovery
Simply put, it is the process of fixing a service problem and restoring customer confidence after a failure has occurred.
Examples of service recoveries are; an airline offering compensation after a flight delay, a telecom company restoring interrupted service and providing bonus data, a restaurant replacing a wrongly prepared meal at no extra cost, a hotel upgrading a guest’s room after a booking problem, and finally a bank reversing an erroneous transaction and apologising promptly.
As competition intensifies and customer expectations continue to rise, service recovery is rapidly evolving from a routine customer service function into a critical strategic capability.
Businesses are discovering a hard truth of the modern marketplace: fix customer problems quickly, or risk losing them permanently.
Customers are More Powerful Now Than Ever
Customers now possess more power than at any other time in business history. Digital technology, social media, online reviews, and mobile connectivity have fundamentally changed customer behaviour.
Consumers now easily compare competitors instantly, publicly share negative experiences, switch providers with ease, and influence the purchasing decisions of thousands of others online.
This evolution has made customer loyalty increasingly fragile. A single poor experience can quickly damage years of brand-building effort.
In highly competitive sectors where products and pricing are often similar, customer experience has emerged as one of the few sustainable competitive advantages.
Modern customers no longer evaluate organisations solely by product quality or pricing. Increasingly, they judge businesses by their responsiveness, reliability, transparency, empathy, and effectiveness in resolving problems.
Why Service Recovery Matters More Than Ever
Failures are no longer viewed as isolated operational incidents, especially in competitive service sectors. They are moments that directly influence customer trust, brand perception, and future purchasing behaviour.
Research across service industries consistently demonstrates that customers are often willing to forgive mistakes when organisations respond quickly, communicate honestly, show empathy, and resolve issues effectively.
Conversely, poor recovery experiences frequently create stronger dissatisfaction than the original service failure itself.
For many businesses, the greatest reputational damage does not arise from operational errors, but from delayed responses, poor communication, lack of accountability, and unresolved customer frustrations.
This has elevated service recovery into a central component of customer relationship management and competitive strategy.
Speed, a Competitive Weapon
In the modern service economy, speed is no longer merely operational efficiency; it is a basic customer expectation.
Consumers increasingly expect: immediate responses, real-time updates, fast complaint resolution, and proactive communication. Delays are often interpreted as incompetence, indifference, or organisational inefficiency.
Consequently, organisations are redesigning their service recovery frameworks to prioritize rapid intervention and customer reassurance.
A cursory assessment revealed that some businesses now operate dedicated customer experience teams, 24/7 support systems, AI-powered service platforms, automated escalation systems, and real-time issue monitoring dashboards.
The ability to resolve customer problems quickly is now a major source of competitive differentiation.
Technology Is Transforming Recovery Strategies
Technology is fundamentally reshaping how organisations manage service recovery. Across industries, companies are leveraging artificial intelligence, customer analytics, chatbots, predictive monitoring systems, and integrated digital support platforms.
These tools allow organisations to identify service failures earlier, monitor customer dissatisfaction, automate responses, personalize engagement, and accelerate resolution timelines.
Some organisations now proactively contact customers before complaints are formally lodged, using analytics to identify service disruptions in real time.
This means that the future of service recovery is increasingly preventive rather than purely reactive.
Service Recovery as a Brand Strategy
Forward-looking organisations are now treating service recovery as part of brand management strategy rather than operational damage control.
The logic is straightforward because, acquiring new customers is expensive, dissatisfied customers influence others, and loyalty is increasingly experience-driven.
Businesses are therefore measuring customer satisfaction, response times, complaint resolution rates, customer retention, and net promoter scores more aggressively than before.
In many industries, service recovery performance is now discussed at executive and board levels because of its direct relationship with profitability, reputation, and long-term growth.
A call to action
As industries become more digital, interconnected and customer-driven, service recovery will likely become even more important.
Therefore, organisations that succeed in the future will likely be those that respond rapidly, communicate transparently, empower employees, leverage technology intelligently, treat customers fairly, and place their (customers’) trust at the centre of recovery strategies.
Remember, customers now have more choices, less patience, and greater influence than ever before, a clear message to forward-looking organisations that when service breaks down, recovery is everything. Fix it fast or risk losing customers forever.
Writer: Mohammed Ali
Conflict at work is more common than you might think. According to 2022 research by The Myers-Briggs Company, more than a third of the workforce reports dealing with conflict often, very often, or all the time in the workplace.
Addressing a dispute might feel tense or awkward, but resolving the conflict is typically well worth it in the long run. Whether you are trying to mediate conflict between colleagues or are directly involved. Last week we looked at three and this week is the remaining four steps you can take to manage workplace conflict.
4. Find common ground
The best way to handle workplace conflict is to start with what you can agree on. Find common ground between the people engaging in conflict. If you are directly involved in the conflict, slow down and focus on results instead of who’s right.
If you are the mediator for conflict resolution between coworkers, observe the discussion and help point out the common ground others may not see.
5. Collectively brainstorm solutions
When deciding how to handle workplace conflict, it can be tempting to problem-solve on your own. Sometimes, it feels easier to work independently rather than collaboratively. However, if you want to achieve a lasting resolution, you will need to motivate your team to get involved.
Brainstorm possible solutions together, and solicit input from everyone involved on the pros and cons of each option until you settle on a solution that feels comfortable to everyone. This will help all team members feel a sense of ownership that can help prevent future conflicts.
6. Create an action plan
Once you have created an open dialogue around workplace conflicts, it is time to resolve them. Just like any other work goal, this requires creating a concrete plan and following through.
Create an action plan and then act on it. It does not matter what the plan is, as long as you commit to it and resolve the conflict as a result.
7. Reflect on what you learned
All conflicts offer an opportunity to grow and become a better communicator. Identify what went well and what did not.
Work with your whole team to gather learnings from the conflict so you can avoid similar situations in the future.
