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Banks urged to offer more digital solutions to customers
President of the Chartered Institute of Bankers, Rev. Mrs Patricia Sappor, has urged banks to deepen their collaboration with the financial and technology (Fintech) organisations to enable them offer more digitised solutions to customers.
She believed a lot of banks had intensified their digital operations in the wake of the COVID-19 pandemic but there was still more to be done to improve efficient service delivery.
According to her, banks could reduce operational cost by employing innovative means of doing business, in addition to encouraging clients to patronise digital channels such as Mobile Applications, USSDs, Internet Banking, among others.
Speaking at a virtual seminar to discuss the impact of the COVID-19 on the banking sector, Mrs Sappor tasked banks and other financial institutions to “proactively stay in touch and build good relationships with their clients” and support them through difficult times.
“One of the key impacts of the current pandemic is the emphasis on social distancing and contactless payment options. The situation presents financial institutions with the opportunity for digital transformation both at the front and back office levels,” she said.
Increase partnership with technology firms, she noted, could result in “efficient service delivery, quicker turn-around time and improvement in overall service experience for customers.”
While urging banks to continue observing all COVID-19 protocols, she further urged individuals and entrepreneurs to develop a savings culture.
“Banks have had to re-strategise and re-prioritise projects with the influx of the COVID-19 pandemic. Banks can no longer go back to their old ways of operating since the needs and psyche of customers have changed significantly as a result of COVID-19,” Mrs Sappor noted.
She said procurement of PPE and other items for the wellbeing of staff and customers had, to some extent, increased the operation cost of banks, adding that the pandemic had also led to low deposits, non-performing loans, among other challenges.
“Shareholders may, therefore, experience low returns on their investments and some may not even receive dividends at the end of 2020 financial year,” she added.
The virtual seminar, hosted by Krif Media Limited, brought together players in the industry to deliberate on measures to handle the impact of the pandemic on the sector.
Rev. Kennedy Okosun, Executive Chairman of Krif Ghana Limited, also asked stakeholders to implement strategies to help protect financial institutions from the effects of the pandemic so they could continue to be the “engine of growth” for businesses.
Mrs Abiola Bawuah, Regional CEO of United Bank of Africasaid even though COVID-19 had hit the sector hard, it had presented various opportunities for “thinking outside the box and we must all learn lessons for future interventions.”
Mrs. Mary Brown, former Deputy Managing Director of Prudential Bank, in her speech suggested that banks must set up a “Special Credit Coordinating Room that will be responsible for selling and operationalising the Bank’s Credit Strategy in response to the crisis.”
By Spectator Reporter
News
NPP National Chairman, Stephen Ntim takes temporary break from his duties
Family of New Patriotic Party (NPP)National Chairman, Stephen Ntim, have requested for him to be excused from official duties and active politics until further notice on health grounds.
In a letter to the party, the family of Mr.Ntim expressed his lifetime commitment and dedication to NPP for decades, rising through the ranks from 1st National Deputy Chairman to his distinguished service as the current National Chairman.
“At this juncture, we the family members of Mr. Stephen Ntim have learned that the party has convened a meeting scheduled to be chaired by Mr. Ntim and wewould like our beloved son, brother, nephew and relative, Stephen Ntim, to be excused from attendance of this event, due to recent developments on his health and well being beginning from June 16, 2025,” they added .
The family further revealed that Mr. Ntim is not well at the moment
and his condition requires time off from active professional activities in the interest of medical attention and monitoring for the time being.
According to the family, “in compliance with his professional medical advice and in cognizanced
of his demanding office, we the family members do hereby request that Mr. Ntim be temporarily excused, not only from active office duty, but also from outright party politics until further notice.”
“As with any human, even merely participating in such event will not augur well for Steve due to his current cognitive dissonance and mental incapacitation for such
a high profile event at a time like this, not to even factor in chairing it and we the family members reject this wrong move in the subtly back drop of his personal human rights,” they disclosed.
By Edem Mensah-Tsotorme
Read full statement below
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SEND Ghana engage Gender Minister for strategic dialogue on social protection and gender equality
A delegation from SEND Ghana visited the Minister for Gender, Children and Social Protection, Dr. Agnes Naa Momo Lartey, to discuss collaboration on gender equality, social protection, and economic empowerment.
SEND Ghana, known for its policy advocacy and equitable development efforts, works closely with farmers and empowers young women aged 18–35 through Mastercard Foundation-supported projects focused on livelihood and agricultural support.
The Minister welcomed SEND Ghana’s initiatives and highlighted the Ministry’s alignment with their priorities.
She reaffirmed that social protection is a top priority under President John Mahama’s government and emphasized ongoing efforts to expand coverage and enhance service delivery through flagship programmes like Livelihood Empowerment Against Poverty (LEAP), which remains vital for vulnerable households.
Regarding the Ghana School Feeding Programme (GSFP), the Minister noted plans to introduce legislation to ensure its sustainability and improve the nutritional quality of school meals.
She praised civil society’s role in monitoring local implementation.
The Minister also voiced strong support for menstrual hygiene and reproductive health campaigns, stressing education and access to sanitary products for adolescent girls, and encouraged efforts to break menstrual taboos and keep girls in school.
Broader gender issues discussed included reducing unpaid care work, promoting gender-sensitive leave policies (maternity and paternity leave), and boosting women’s economic opportunities.
Both parties agreed on the need to build gender-responsive systems that empower women socially and economically.
The meeting concluded with a shared commitment to work together for inclusive development, gender equity, and stronger social protection systems in Ghana.
