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‘Make yourselves marketable to attract customers’
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• Resource persons and the caterers.
A one-day stakeholder engagement and customer service training for the informal caterers also called traditional caterers has taken place at Takoradi in the Western Region.
The workshop is to sensitise the caterers on how to prepare their locations, the servers and the food to meet the demands of foreign tourists who will travel to Ghana during the Christmas and New Year and will like to taste Ghanaian dishes.
Addressing the caterers, the Deputy Chief Executive of Ghana Tourism Authority (GTA), Mr Ekow Sampson said that in 2019 over one million tourists visited Ghana and also in the year of Beyond the Return celebration.
He said these tourists spent GH¢3.3 billion in the Ghanaian drinking and chop bars and some attractive areas like the forts, castles, beaches and places of interest among others.
He told them that Christmas was fast approaching and the tourists would visit Ghana and other African countries to dodge the cold in their countries.
He said all informal caterers must adequately renovate their bars, customise uniforms for their workers and brand their locations to attract the tourists who would be visiting Ghana.
Mr Sampson said these tourists would visit places of interest but would also like to taste the Ghanaian foods by coming to the local bars instead.
A resource person, Yvonne Ohui MacCharthy said five basic services were needed to make their places attractive for the tourists to call on them for their services.
She said the tourists must look and feel the caterers, attitude of the caterers must be accommodating, their knowledge in the business must be current without any doubts, processing and procedures must be up to date and lastly sales techniques.
She told the caterers to clean cobwebs hanging in the windows, ceiling fans and the walls because these marks would be a minus for them.
The Western Regional Director of GTA, Mr Henry Yeleduor said that a series of programmes and activities had been organised by the “Beyond the Return” Secretariat under GTA to prepare them and sharpen their knowledge and skills in the hospitality industry.
He said the main objective was to prepare caterers to receive visitors, guests and revellers to their facilities as part of the “December-in-GH” activities organised by the GTA.
He said these programmes were to give them some skills on how to attract, satisfy, maintain and keep their guests as they come into their facilities and to return during the next visit looking for the same bar because the services were so nicely delivered.
He said there was absolutely no way that one could divorce successful business practices from quality services adding “it is common cause that good customer service surely builds enduring customer loyalty which is an important element for sustainable development and success in business”.
He asked the caterers to become ambassadors of excellent service in their areas of operation through skills transfer and mentoring other similar establishments especially the emerging businesses.
From Peter Gbambila-Takoradi
Christians have been urged to demonstrate a living faith in Jesus Christ by allowing their confession of Him as Lord and Saviour to reflect in their daily lives.
According to the Kaneshie District Pastor of the Evangelical Presbyterian Church, Ghana (EPCG), Rev. Dzidzor Nathaniel Affram, a genuine Christian’s confession should go beyond words and be demonstrated through obedience to God, love for others and service to the Church.
He made the call at the 40th anniversary remembrance service for the late Wesley Kwasi Kwadzo at the Evangelical Presbyterian Church, Ghana, Maranatha Congregation at Awudome Avenui in the Volta Region.
Speaking on the theme, “The Church Built on a Living Confession,” Rev. Affram said life would continually present challenges capable of testing Christians’ faith, making it necessary for believers to hold firmly to their confession that Jesus Christ is Lord.
He explained that accepting Jesus Christ as Lord and Saviour required Christians to live according to His teachings, stressing that their faith must be evident in their conduct.
“A living confession listens to God and not man,” he said, urging Christians to remain obedient to God even when faced with difficulties and pressures.
Rev. Affram further encouraged the congregation to care for vulnerable people and demonstrate concern for others, adding that such acts were practical expressions of Christian faith.
He also urged Christians to identify and use their God-given gifts to build the Church.
He said every member of the Church had a role to play and cautioned Christians against looking down on others because of their status or abilities.
The remembrance service brought together family members, friends, members of the congregation and sympathisers to commemorate the 40th anniversary of the late Wesley Kwasi Kwadzo.
By Lizzy Okai
Two female students from the Eastern and Upper West regions of Ghana have booked their qualifications for the finals of this year’s World Vision Ghana School Sanitation Solutions Challenge slated for September 21, at the National Theatre in Accra.
The girls are Dede Nyarko from the Nkawkaw St Anthony RC JHS in the Eastern Region and Dasanah Candi Mwine Maalo from the Star of God RC JHS in the Upper West Region.
In all, 10 schools reached the semifinal stage held in Sunyani in the Bono Region.
The School Sanitation Solution Challenge by the World Vision Ghana instituted in 2019 is an annual national competition for Ghanaian pupils from primary six to Junior High School students up to form two.
The programme aims to foster environmental consciousness and empower children to concrete sustainable water, Sanitation and hygiene (WASH) Solution
The annual event is supported by the Ministry of Local Government, Chieftaincy and Religious Affairs, Ghana Education Service and Zoomlion Foundation among other partners.
The girls won their respective contest from SHELP and COCOA zones and are expected to face other competitors from the southern zones for the ultimate prize at the National Theatre next month.
Dasanah Candi Mwine Maalo had an aggregate score of 77 points to pick the Shelp zone slot while Dede Nyarko also had an aggregate score of 89 to win from the Cocoa zone.
The Bono Regional Minister, Joseph Addae Akwaboah, in a speech read on his behalf commended World Vision Ghana and its partners for instituting the competition to highlight sanitation issues in the country.
“Placing young people at the centre of the conversation on sanitation is highly commendable,” he said.
According to him under the government’s reset agenda, sanitation has received renewed attention as a critical component of effective local governance and service delivery
Mr Akwaboah said sanitation issues is a national responsibility and which everybody must play a role in ensuring clean, safer and sustainable environment devoid of diseases.
The WASH Technical Specialist- World Vision Ghana Atta Arhin in an address highlighted that while Ghana has achieved high basic access rates to safe drinking water approximately 87 per cent nationally, environmental sanitation and elimination of open defections lag critically behind.
He said the winner of the seventh edition would embark on a fully sponsored educational trip abroad and other prices.
From Daniel Dzirasah, Sunyani
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