Editorial
ECG customer service centres must sit up
Dear Editor,
I wish to draw your attention to how some workers at Electricity Company of Ghana (ECG) offices here in Accra request money to replace faulty meters.
I thought it is an obligation of the service provider to automatically replace faulty meters until we had a problem with ours recently. It has taken a long time for officers to respond to our complaint.
I learn other people who have faulty meters go through a lot of stress before they can have their meters replaced. Customers are usually told to write their details in a book so they will be contacted when a meter is available but it still takes constant follow ups for the issue to be resolved in time.
It appears those who want their issue addressed quickly would have to cut corners or grease the palm of a staff in order to have their faulty meter fixed.
I believe this should certainly not be the practice as it is the obligation of the service provider to replace faulty meters with the customer incurring any unapproved cost.
The frustration some customers experience at ECG service centres, to some extent, accounts for the illegal connections some people indulge in. I, therefore, urge the ECG to sit up and provide timely services in relation to faulty meters so customers are not shortchanged.
Mabel Odum, Abossey Okai, Accra