… Steps to handle conflict at work- Final Part

Conflict at work is more common than you might think. According to 2022 research by The Myers-Briggs Company, more than a third of the workforce reports dealing with conflict often, very often, or all the time in the workplace.

Addressing a dispute might feel tense or awkward, but resolving the conflict is typically well worth it in the long run. Whether you are trying to mediate conflict between colleagues or are directly involved. Last week we looked at three and this week is the remaining four steps you can take to manage workplace conflict.

4. Find common ground

The best way to handle workplace conflict is to start with what you can agree on. Find common ground between the people engaging in conflict. If you are directly involved in the conflict, slow down and focus on results instead of who’s right.

If you are the mediator for conflict resolution between coworkers, observe the discussion and help point out the common ground others may not see.

5. Collectively brainstorm solutions

When deciding how to handle workplace conflict, it can be tempting to problem-solve on your own. Sometimes, it feels easier to work independently rather than collaboratively. However, if you want to achieve a lasting resolution, you will need to motivate your team to get involved.

Brainstorm possible solutions together, and solicit input from everyone involved on the pros and cons of each option until you settle on a solution that feels comfortable to everyone. This will help all team members feel a sense of ownership that can help prevent future conflicts.

6. Create an action plan

Once you have created an open dialogue around workplace conflicts, it is time to resolve them. Just like any other work goal, this requires creating a concrete plan and following through.

Create an action plan and then act on it. It does not matter what the plan is, as long as you commit to it and resolve the conflict as a result.

7. Reflect on what you learned

All conflicts offer an opportunity to grow and become a better communicator. Identify what went well and what did not.

Work with your whole team to gather learnings from the conflict so you can avoid similar situations in the future.