NHIA Kick-starts Nationwide Cybersecurity Awareness Training in Western Region

The National Health Insurance Authority (NHIA) has launched its nationwide cybersecurity awareness training program, starting with the Western Region. 

On May 26, 2025, staff from the NHIA Western Regional Office gathered at the Akroma Plaza Hotel in Takoradi for the inaugural session of this important training initiative.

The programme, designed to benefit all NHIA staff nationwide, aims to safeguard the Authority’s critical digital infrastructure, ensure regulatory compliance, and strengthen the organization’s capacity to respond to evolving cyber threats.

 The training is spearheaded by NHIA’s MIS Directorate in collaboration with XYLO 360 Cyber Security Ghana Ltd., serving as the training partner.

Acting Western Regional Director, Mr. Joseph Meneabeh Akpoh, welcomed staff and expressed appreciation to Executive Management for selecting the Western Region to kick-start the national program. 

He urged participants to take the sessions seriously, emphasizing that mitigating risks from human error and fostering cybersecurity awareness are essential responsibilities for every employee.

Speaking on behalf of the Deputy Chief Executive, Operations, Dr. Senanu Kwesi Djokoto, the Acting Director of MIS, Mr. Vitus G. Kaleo-Bioh, underscored the importance Executive Management places on the initiative. He stressed that cybersecurity awareness covers all aspects of technology use — from computers and applications to access controls and internet usage. Mr. Kaleo-Bioh warned that a single mistake by one staff member could jeopardize years of accumulated NHIA membership data, emphasizing that “cybersecurity is everyone’s responsibility.” 

He encouraged staff to learn, practice, and communicate responsibly in the digital space.

Providing a technical overview, Senior Manager for Information Security and Standards at MIS, Mr. Ebenezer Hooper, outlined the NHIA’s cybersecurity landscape. 

He emphasized that the goal of the awareness program is to equip staff with the knowledge to prevent breaches and protect sensitive data amid growing digital operations.

Leading the training, Mr. Nathaniel Ayettey from XYLO 360 Cyber Security Ghana Ltd. delivered a series of presentations covering essential topics, including social engineering techniques, access control measures, multifactor authentication, individual responsibilities in the digital environment, cybersecurity best practices, workplace internet use policies, and email-related risks.

Director of Membership and Regional Operations, Mr. Oti Frimpong, highlighted that the MIS cybersecurity program would ultimately enhance membership enrolment and ensure uninterrupted workflow, provided staff apply the lessons learned.

Participants praised the two-day training initiative, reaffirming their commitment to protecting the NHIA’s IT systems and infrastructure. With over 75% of NHIA’s operations now relying on digital platforms, this nationwide cybersecurity training is seen as a critical investment in the Authority’s resilience.

Other notable attendees included Acting Director of Corporate Affairs, Mr. Oswald Essuah-Mensah; Deputy Director of MIS, Mr. Stephen Bewong; and MIS Directorate staff Mr. Eric Asamoah, Ms. Pamela Mantey, and Mr. George Quartey.